Natalie at Dreams Solihull delivered exceptional customer service when matching me with my Therapur ActiGel Glacier mattress. It is a Dreams own brand product but upon completing the test in store, I’... See more
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Excellent sales service from Natalie. Great knowledge which resulted in sale of bed frame and new mattress. Lovely to met Baz, Store Manager for completing the sale. Happy customers
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... See more
Several things made the experience good for us; a) shop was close to where we live b) sales lady was friendly, competent and knew her products very well c) they had a machine (forget) the name... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Solihull Retail Park, B90 4LD, Solihull, United Kingdom
- 01213683946
4.8
Excellent
351 reviews
Asks customers to review
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I ordered my bed from Dreams and it…
I ordered my bed from Dreams and it came three weeks later. I am very satisfied with my bed and it's extremely comfortable to sleep in. I thought the service was excellent and the staff/delivery team were professional in their work.
October 5, 2025
Very good service
Very efficient service.
And an instantly comfortable bed on delivery - delivery service very good too.
The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months and the ottoman mechanism is quite stiff - makes me think twice about opening it. Hopefully it will get easier with time.
October 4, 2025
Great service and a lovely comfortable…
Great service and a lovely comfortable mattress just what we wanted
October 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
"I paid £800 for my mattress
"I paid £800 for my mattress, but unfortunately I wake up every night with neck pain as it feels too soft. I’m not sure if I can exchange it for something more suitable. The fabric quality is excellent, but the foam itself isn’t comfortable or satisfying."
January 19, 2025
Reply from Dreams - Solihull
Thank you for your recent review.
I am sorry to hear that you are finding your mattress uncomfortable
I have attempted to contact you today but was unable to reach you. I have sent an email instead to discuss this further.
I look forward to hearing from you.
Kind Regards
Nick
Great employees both in shop and…
Great employees both in shop and assembly employees.
September 28, 2025
Bed arrived damaged
Bed arrived damaged. The delivery guys said they would sort out the issue, but haven’t heard anything. Also emailed and nothing. So left with a broken bed. Do I claim on my insurance or will dreams sort it, I’m not sure.
September 13, 2025
Reply from Dreams - Solihull
Good Afternoon Sarah.
Thank you for taking the time to leave us your review. I am very sorry to hear that there is a problem with your bedframe. As advised in my email the request has been sent to our tech department and I have requested that someone is in contact with you as soon as possible to discuss the matter further.
If you did have any further questions please do not hesitate to get back to me directly.
Kind Regards,
Faye
It was a pleasure to go into the…
It was a pleasure to go into the Solihull Dreams bed store the staff there were very helpful with out being pushy. The bed I chose was a Sealy sleep motion with a. PosturePedic Mattress, I am now getting a good nights sleep.The guys who set it up for me did a splendid job.
September 5, 2025
Sales woman helpful not pushey Delivery…
Sales woman helpful not pushey Delivery men pleasant efficient.
August 30, 2025
Running out of excuses
Absolutely brilliant service and delivery. Loving our new bed & mattress, even though I’m getting in to work later each day! Zzzzzzz
August 30, 2025
Perfect
The knowledge of the assistant who served me and her attention to detail, time and care in selecting our new bed
August 19, 2025
Very happy with the knowledge of the…
Very happy with the knowledge of the assistant and the product offered
August 23, 2025
Unprompted review
Sleep well with Dreams
I needed a new mattress so decided on Dreams and from the store to delivery I'd made the right choice.
The staff were helpful and didn't put any pressure on me to make a sale. The day of delivery I was kept upto date with time of arrival.
August 19, 2025
Great service
Very professional and friendly service. Arrived on time and very helpful.
August 20, 2025
The men who delivered were 1st Class!
We had prior notice of delivery day and time. Everything done quickly, efficiently, respectfully and the men were friendly. A credit to the company.
July 31, 2025
Was greeted straight away
Was greeted straight away, even offered a drink, and she was super friendly and helpful in helping me choose the right mattress and pillow.
July 23, 2025
Unprompted review
Baz was the best
Came to the store in Sollihall a few weeks ago to find a matress. I was seen by Baz he was so helpful and nice. couldn’t recommend enough i will be back to see him when i need more!
July 9, 2025
Unprompted review
Very good and helpful staff
Very good and helpful staff, knew their job and did it well.
July 26, 2025
From start to finish it was a great experience
From start to finish it was a great experience. Helping with the choice of beds and mattresses.
Due to not knowing the date of our move, Dreams held everything for us for many months until we could get our items.
The delivery guys were also fantastic and very polite.
July 19, 2025
Your Dream Team
From the moment I entered the shop to the delivery of my new mattress I had excellent service. Because I live alone and am elderly I couldn’t bag up the old mattress so two staff members came to do it for me before the delivery later.
I am delighted with my new mattress. I always sleep well but my back is so much better. That is a real bonus.
July 19, 2025
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