Dreams - Warrington Reviews 

310
TrustScore 5 out of 5

4.8

Unit 3a Junction Nine Retail Park, WA2 8TP Warrington, GB


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Rated 5 out of 5 stars

Kieren and Richard were great. As we entered the Warrington store, we felt welcomed. Kieren showed us around and talked about what mattresses would best suit our sleeping style and we found the perfec... See more

Rated 5 out of 5 stars

Staff in shop were really attentive and determined to make us feel as comfortable as possible during the experience. Shout out to Dee who guided us through the scanning and suggestions without ever fe... See more

Rated 3 out of 5 stars

Initially a good experience buying our mattress, the store manager was great. Went back for some pillows on a Saturday morning and not a smile to be seen, no welcome, lacklustre help and smelt of ener... See more

Company replied

Rated 5 out of 5 stars

I dealt with a sales person named Richard he was very knowledgeable friendly and didn’t rush me. He recommended a few mattresses which would suit wot I needed Not rushed at all. Thank you Richard... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3a Junction Nine Retail Park, WA2 8TP, Warrington, United Kingdom

  • 01925906038

4.8

Excellent

TrustScore 5 out of 5

310 reviews

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4.8

All reviews

(310)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Shopping Experienc

Very helpful at the store, giving useful information that enabled my wife and I to choose the most suitable matress,s.
Delivery and positioning of the bed went very smoothly, no problems.
Really pleased with out purchases.

August 14, 2025
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish.
Very helpful & friendly staff.
Took time to find out about me, and then find me the right mattress. Jovial throughout. Happy to go at my pace & to answer all my questions.
I would highly recommend Dreams in Warrington to everyone.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Sublime comfort and top notch service

I have previously found shopping for a new mattress can be a very overwhelming experience, and going into a mattress shop without really knowing much about mattresses is pretty daunting. Fortunately, the wonderful staff at Dreams Warrington really know their stuff.

I attended in April with my partner and we were greeted in a very pleasant way, and we're immediately put at ease as the sales lady helped us to use the sleepmatch machine to assess our support needs and narrow down our choices. Whilst the machine was running, the lovely manager made us a very nice cup of tea each and after it was finished we were offered a pillow each to try some of the mattresses, really putting us in the mindset of picking the right mattress for our needs. We ended up really liking a Tempur mattress and were were thrilled to learn about the finance options available, as we felt we'd really benefit from the support of such a nice mattress, and the peace of mind of knowing that if we ended up not liking our choice, there was a very easy to use 100 night exchange that we could swap to a different one. They even offered a service to take away our old mattress and recycle it!

Three weeks later, the absolutely fab delivery team took our old mattress away and delivered our new Tempur mattress up to our room no hassle at all (even though it seemed really heavy!!!), and it's honestly been blissful sleep all around ever since. I cannot reiterate how impressed I have been with the level of professionalism and genuine care I felt I received from the minute I first stepped into Dreams. 10/10 would recommend to everyone!!

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

Staff really helpful

Staff really helpful
The choice of mattress was really good and to lie on the test bed while the computer was the best mattress for me was really good. I took my timectesting all four recommended Did not feel pressured at all.

July 25, 2025
Rated 1 out of 5 stars

Damage to Property

I ordered a double mattress and paid over £1658 which was delivered today. I was given a time slot of between 3.15 and 5.15. They turned up at 8 am following a phone call. They put the mattress on the frame and left. On inspection although the mattress was fine there was a chunk of wood missing from my wardrobe, which I found inside the wardrobe. The stairs were missing a spindle which I can only presume they broke and took with them because I cannot find it anywhere. I wasn't given chance to move any furniture to make delivery easier as they arrived several hours early. I contacted Dreams Customer Service and they offered me £85 by way of compensation which I accepted as to take it further was unlikely to be any better and would take forever. The fact that they hid the wood from the wardrobe and took the damaged spindle with them made my disappointment in the company worse. I doubt that £85 will cover the repairs but probably was my best option. This is the 3rd bed I have purchased from Dreams but would never shop with them again.

July 24, 2025
Unprompted review
Dreams - Warrington logo

Reply from Dreams - Warrington

Good afternoon Angela,

Thank you taking the time to leave us your review.

I am sorry to hear of the issues you experience during the delivery. I have taken a look at the notes on the order and I did try to call you a short while ago but could not reach you. As such, I have sent you an email and I do hope to hear from you soon.

Many thanks,

Kishan

Rated 5 out of 5 stars

Lovely staff

Lovely staff, welcomed us into the store, gave us a coffee! Talked us through finding the correct mattress via the special ved tgat measued our posture. A very pleasant experience, cant wait ti receive oyr new ine

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Dreams took the stress away from buying a new mattress

The staff in the Warrington branch were very helpful and friendly. Particularly Katy - who helped us to evaluate the different mattresses when we called in - she was really friendly, patient and nothing was too much trouble. Also when we phoned up a couple of days later to place an order, Richard was really helpful too, and answered the remainder of my queries.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

On arrival at the store we were greeted…Damanjit

On arrival at the store we were greeted by a very pleasant sales lady by the name of Damanjit. I was given a wide range of choice to choose from and I even had a lie down for a couple of minutes whilst their bed machine calculated what sort of mattress I needed. After trying a few mattresses,I found a base that was ideal and even though its a bit of a wait(my choice) I was very happy with everything. We were offered refreshments, and I am so far pleased with everything.

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We recently went to Dreams to order a new mattress. We were served by Sean who was amazing, so knowledgeable. Sean took us through several different mattresses, explaining the features of each and giving us time to try. We felt fully informed so that we could make the right choice for us. We would definitely recommend Dreams to anyone looking to buy a new mattress.

June 7, 2025
Unprompted review

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