Dreams - Warrington Reviews 

354
•
TrustScore 5 out of 5

4.9

Unit 3a Junction Nine Retail Park, WA2 8TP Warrington, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Once again, Dreams Warrington has 100% exceeded all expectations! We've bought before, and because we had such a great experience last time, we decided to return to make another purchase. We were gree... See more

Rated 5 out of 5 stars

The gentleman who greeted us was polite, and immediately asked us if he could help us, and offered us a drink. He then went on to explain the product we had come to look at, and then we asked him to... See more

Rated 5 out of 5 stars

I was served by Sean who was kind and patient from when I walked into the store in Warrington. He offered me a drink which I thought was lovely. He gave me all the details about the mattresses a... See more

Rated 3 out of 5 stars

Initially a good experience buying our mattress, the store manager was great. Went back for some pillows on a Saturday morning and not a smile to be seen, no welcome, lacklustre help and smelt of ener... See more

Company replied


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 3a Junction Nine Retail Park, WA2 8TP, Warrington, United Kingdom

  • 01925906038

4.9

Excellent

TrustScore 5 out of 5

354 reviews

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4.9

All reviews

(354)

18,088 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sweet Dreams indeed.

Once again, Dreams Warrington has 100% exceeded all expectations! We've bought before, and because we had such a great experience last time, we decided to return to make another purchase. We were greeted on arrival, but not pounced on, and were made very welcome with coffees and drinks for my kids. Me and my wife had a look at some bedframes while the very helpful staff helped my little lads find their perfect mattresses using the sleepmatcher machine thing. They even gave them a pillow each to try out some of the mattresses (which my missus found so cute). Every member of staff working that day was fantastic and patient. Top quality service. Big shout out Dee and Kieren for making the whole process so simple and easy, and manager Richard for keeping my children entertained while we settled up. 10/10 once again

October 11, 2026
Rated 5 out of 5 stars

Staff

Kieren was absolutely amazing with me and my daughter who is autistic. He was patient and spoke to her about her preferences as the bed is for her. Absolutely fantastic customer service.

October 20, 2026
Rated 5 out of 5 stars

Great Customer Service.

I was served by Sean who was kind and patient from when I walked into the store in Warrington.
He offered me a drink which I thought was lovely.
He gave me all the details about the mattresses and the beds.
Sean never once pushed me to buy a particular mattress or bed which was lovely because I felt that he was listening to me.
Thanks Sean

October 17, 2026
Rated 5 out of 5 stars

Our experience at Dreams

The gentleman who greeted us was polite, and immediately asked us if he could help us, and offered us a drink. He then went on to explain the product we had come to look at, and then we asked him to leave us to make up our own mind, but was always available, for our questions. Eventually when we had made up our minds he was ready go through the process of purchasing. All the time he was very professional and knew the products well.

October 15, 2026
Rated 5 out of 5 stars

Good service

The staff were very attentive and patient in explaining each mattress and pillow in detail. They also offered complimentary drinks, including water, tea and coffee. Overall, it was a great shopping experience!

October 11, 2026
Unprompted review
Rated 5 out of 5 stars

Chris

Went in and was greeted by chris and i cant thank him enough with his help and knowledge he showed me different matresses after hearing about my preferences i cant recommend enough

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and relaxed environment

The staff were very friendly and not pressurising at all, showed us different options for different budgets and offered refreshments throughout. The whole experience was excellent and we took our time so know we got the right mattress.

October 7, 2026
Rated 5 out of 5 stars

I was looked after by Dee who was…

I was looked after by Dee who was amazing! I went in the day before purchasing my bed as I had no idea what I was looking for. She was very knowledgeable and pointed me in the perfect direction. Her customer service was excellent and I am very happy with everything ive got for my first home!

October 4, 2026
Rated 5 out of 5 stars

Very friendly and knowledgable staff…

Very friendly and knowledgable staff and very helpful with advice and options for the best type of mattress and bed for us.
Nothing was too much trouble for Dee and were were very grateful for her kind help and assistance. Thank you.

September 29, 2026

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