Excellent service from Joanne. Nothing was too much trouble for her and she explained everything very clearly. Was offered a hot drink. Joanne was very friendly and it was nice going into a shop where... See more
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the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... See more
Joanne went out of her way to help us choose a bed, showing us all the options and explaining the various choices.
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom
- 01933718308
4.7
Excellent
184 reviews
Asks customers to review
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I needed a headboard
I needed a headboard. In the showroom I was able to make a choice without pressure. It was delivered at my convenience and the delivery men were friendly and respectful.
January 22, 2026
Mattress is very comfortable and the…
Mattress is very comfortable and the driver and his assistant were polite and helpful
January 17, 2026
Great Service
Extremely great visit to the Dreams store, with the staff being amazing and very friendly. The store staff that dealt with is at the Wellingborough store was very professional, knowledgeable and pleasant - all this led to our visit and purchases being so successful.
January 10, 2026
Unprompted review
A very good nights sleep.
Our delivery was spot on time, very pleasant delivery men, who put the bed together, very efficiently. It took a few days before we were totally comfortable with the mattress. Now it’s softened up enough to be really comfortable. We are very pleased with this bed.
January 10, 2026
A good Dreams Experience
They gave us al the information about the beds, when we went to choose one.
We are an elderly couple who have moved to an annex in their Son’s home and decided to buy a new bed. We both have Mobility issues and use aids to walk with. We were treated with respect and managed to lie on a couple of beds and both decided on the one we now have installed in our new annex.
We have now slept in it for four nights and find it really comfortable and as the sales assistant explained to us it is soft but supports your body as well.
We have had a good nights sleep.
November 8, 2025
GOOD EXPERIENCE
From initial conversation with Salesman, Gary, no pressure selling very pleasant and helpful, to delivery people a very good straightforward experience. Delivery people kept in touch with 2 hour time slot. Didn't have to wait long. Polite , cheerful and respected our home.
October 9, 2025
Great choice of mattresses
Great choice of mattresses, excellent assistance in store. Delivery on time as planned, with very committed delivery staff.
October 24, 2025
From start to finish it was made really…
From start to finish it was made really easy for me.
The man in the shop showed us all the beds and let us lay on them to also find out which mattress suited me better. He was very helpful.
I had my bed delivered exactly a week after I ordered it. The men arrived when they said they would and made my bed up and took everything else away for me.
I would definitely use Dreams again, the customer service was really good.
October 19, 2025
Steve and Patrick went above and beyond…
Steve and Patrick went above and beyond to deliver our mattress. A real credit to your company.
October 18, 2025
May use AI-assist with repliesRead more
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Stay away if you like your home
Well if you like your home in one piece. DONT BUY FROM DREAMS . Damage to stair wall and pulled a curtain hook clean out of the wall damaging wall and wallpaper. Then left without telling anyone. Tried to deal with it with the store and they have deliberately past me from department to department even say they have just emailed me to offer £50 to repaper my stairs and replace the hook . The so called customer service is a total insulting joke . You are a mate whilst buying in the store then you are the enemy so as you have a problem.
October 11, 2025
Unprompted review
Reply from Dreams - Wellingborough
Good Morning Karl,
Thank you for taking the time to leave your review.
I am very sorry to hear that damage has been caused to your property on delivery. So I can look into this further for you I have requested some further information from Trustpilot.
I look forward to speaking with you soon.
Kind Regards,
Faye
Helpful people
Helpful people both in store and on delivery.
Quick and efficient (and early) delivery and assembly
The bed is very comfortable!
October 12, 2025
Lovely store to go to
Lovely store to go to, great staff that were attentive without being pushy.
October 4, 2025
Unprompted review
I am really pleased with my new bed and…
I am really pleased with my new bed and mattress.
The mattress is super comfy and I am glad I spent a long time choosing which one would suit me best.
The tempur medium has proved to be the right choice.
October 3, 2025
Good value for money
Decent price,very good delivery team.Took about 5 hours to build the Ottoman but took my time followed the instructions and all ok
September 20, 2025
Great products and great service
Easy purchase,Mark, the branch manager was really helpful and great to deal with. Delivery was on time and faltlessly done. Many thanks.
September 20, 2025
Fantastic customer service
Fantastic customer service, no problem with order returns even when mistakes were made by me when purchasing.
FIRST CLASS ACT
August 30, 2025
Bed is great
Bed is great. Really comfortable. Was delivered as agreed and old bed removed. Very friendly installers.
August 30, 2025
Everything delivered on time
Everything delivered on time. Mattress comfortable. Service excellent
August 30, 2025
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