We found the staff in the store helpful and polite and also those who delivered the mattress. The mattress is just what we wanted and very comfortable.
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Wow from the very first time to walking into dreams in wellingborogh we was greeted straight away and asked if we wanted a drink and how they could help. The process of buying a mattress was so simple... See more
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more
The staff were extremely helpful and patient. We were impressed by the choice and range of mattresses available and the knowledge of the member of staff. Even more comfortable pillows were available t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom
- 01933718308
4.6
Excellent
181 reviews
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We found the staff in the store helpful…
We found the staff in the store helpful and polite and also those who delivered the mattress. The mattress is just what we wanted and very comfortable.
June 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Absolute rubbish ,the dont give refund…
Absolute rubbish ,the dont give refund i could have ended up with 400 pound worth of wouchers ,what does an 82 year old with 400 pound wouchers if you just spend hundreds of pound in ther ond want to change a matress and choose a cheaper one. NEVER AGAIN DREAMS,WILL NEVER RECOMMEND THEM IN MY LIFE TO MY FAMILY OR FOLLOWERS
June 20, 2026
Reply from Dreams - Wellingborough
Hi Claus Thomsen,
Thank you for taking the time to leave a review. Your feedback is greatly appreciated.
I tried to call you this morning to discuss your concerns regarding the comfort exchange policy. Unfortunately, I wasn't able to reach you so I followed up by email.
I look forward to your reply.
Regards,
Hassan
Great experience with dreams
Wow from the very first time to walking into dreams in wellingborogh we was greeted straight away and asked if we wanted a drink and how they could help. The process of buying a mattress was so simple especially using the bed machine they have, and we got what we went in for without being forced to buy, the delivery was great to, the men who delivered, delivered with care and were happy to help in anyway they could. No issues at all, Thank you
April 11, 2026
It was very good
May 4, 2026
Unprompted review
Very pleased with the service and so…
Very pleased with the service and so far with the product. During the first 2 weeks, we have been happy with the comfort of the mattress. The service in the shop was very good, and the delivery all went smoothly.
April 12, 2026
Customer Service was excellent
Customer Service was excellent, Darby was so helpful and informative. The price was within my budget Delivery date was good, delivery was excellent and plenty of.contact re arrival time.
April 4, 2026
I had a great experience at dreams and…
I had a great experience at dreams and bought the bed of my dreams. I was treated like a queen in the store shown different options and Darcie was very patient with me when I was trying to decide on which frame and mattress to purchase. Thank you Dreams store in Wellingborough, UK.
March 20, 2026
Unprompted review
From first visit to shop and excellent servicedelivery…
From first visit to shop and delivery of bed ; nothing was too much trouble. I had to change delivery date but bed still arrived on time as per their telephone notification. Bed was assembled quickly and is very comfortable.
March 8, 2026
Careful explanation about the quality…
Careful explanation about the quality of your mattresses which has proven to be correct. Good quality service throughout.
February 20, 2026
We are very pleased with our purchase…
We are very pleased with our purchase and we are now sleeping well in a very comfortable bed.
However, we didn't realise how heavy it is, and have difficulty turning the mattress.
February 8, 2026
Everything is great.
February 8, 2026
the team were brillent
February 7, 2026
TV Bed
Nice and relaxed purchase with friendly staff. Love the TV bed and it so comfortable and well built.
February 6, 2026
Very good company and are stress free…
Very good company and are stress free service. Very happy experience
January 23, 2026
I needed a headboard
I needed a headboard. In the showroom I was able to make a choice without pressure. It was delivered at my convenience and the delivery men were friendly and respectful.
January 22, 2026
Mattress is very comfortable and the…
Mattress is very comfortable and the driver and his assistant were polite and helpful
January 17, 2026
Great Service
Extremely great visit to the Dreams store, with the staff being amazing and very friendly. The store staff that dealt with is at the Wellingborough store was very professional, knowledgeable and pleasant - all this led to our visit and purchases being so successful.
January 10, 2026
Unprompted review
A very good nights sleep.
Our delivery was spot on time, very pleasant delivery men, who put the bed together, very efficiently. It took a few days before we were totally comfortable with the mattress. Now it’s softened up enough to be really comfortable. We are very pleased with this bed.
January 10, 2026
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