the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... See more
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See what reviewers are saying
Joanne went out of her way to help us choose a bed, showing us all the options and explaining the various choices.
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more
The staff were extremely helpful and patient. We were impressed by the choice and range of mattresses available and the knowledge of the member of staff. Even more comfortable pillows were available t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom
- 01933718308
4.7
Excellent
184 reviews
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Havnt slept on bed yet still havnt…
Havnt slept on bed yet still havnt moved in bit of a building site.I did think you would leave the plastic cover on the bed as you could see what a mess we were in with dust.
July 25, 2025
Reply from Dreams - Wellingborough
Good afternoon Ellie,
Thank you for taking the time to leave us your review.
I am sorry to hear that the plastic cover was removed. I did try to call you to gather some additional information but as I was unable to reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Helpful and knowledgeable people
Helpful and knowledgeable people. Delivery on time and great guys
July 19, 2025
Wonderful service
The Wellingborough staff were very polite and understood my needs. The delivery men were also very polite as called to advise ETA. Also wore protective cover over footwear. Delivery went smoothly.
June 30, 2025
Very sad experience even though the…
Very sad experience even though the staff that served me were so lovely at the start and very accommodating. Bed frame delivered badly marked on each corner of the headboard! Called the shop as the delivery men were leaving.. no response.. been to the shop three times and phoned Dreams with the number given and Yeap NO response even thou I left voice messages as stated by them and promises I would be contacted.. if this helps anyone DO NOT LET THE DELIVERY PEOPLE LEAVE without making them take the bed back with them
July 12, 2025
Reply from Dreams - Wellingborough
Good afternoon,
Thank you for taking the time to speak with me over the phone. I’m really glad we had the chance to talk and that we were able to reach a positive resolution.
I’d also like to say I’m very sorry for the poor service you experienced. It’s certainly not the standard we aim to deliver, and your feedback is being taken seriously.
All the very best, and take care.
Thanks
Hassan
Great experience from the moment we…
Great experience from the moment we walked into the store. We received very professional help as we chose a new mattress. The disposal of our old mattress and delivery of the new was so helpful. We are delighted with our purchase both of us sleep so well now.
June 28, 2025
Great mattress just right and a…
Great mattress just right and a fantastic price great delivery friendly team unpacked product and put mattress on the bed
June 1, 2025
Very satisfied with our purchase the…
Very satisfied with our purchase the staff in the store very helpful in making sure that we had chosen the Wright product for us.
May 18, 2025
Good delivery team and purchase is fine
May 10, 2025
Really pleased with my bed….soooo…
Really pleased with my bed….soooo comfy….great staff at shop, and guys who delivered and erected the bed were so professional
May 10, 2025
Dreamy experience
Staff were professional, well informed, friendly and helpful.
He took his time to explain and was able to answer some of our questions. Some additional goodies were added for no extra charge. Delivery was quick and delivery men were polite as well.
March 27, 2025
Great from start to finish!
The sales advice in the store and the convenience of having your old bed and mattress taken away was fabulous. The mattress is super comfortable and love the new bed with all its storage
April 20, 2025
Seamless process, excellent product
Excellent knowledgable staff, high quality good value products. A seamless process from the enquiry stage right through to delivery. Highly recommended
April 19, 2025
Excellent service all round
Dreams provided a great service to us. The sleep simulator along with help from Maurico in the store helped us choose our mattress and base. It was delivered on time and assembled by the delivery who kept the house clean & did a great job. The mattress is comfortable & we have a great night's sleep. First class job all round.
April 18, 2025
Very helpful and patient
March 8, 2025
Good guys who delivered my bed
Good guys who delivered my bed, very considerate & I love my bed
Thank you
March 1, 2025
Excellent experience
The experience from entering the shop to waving the delivery drivers farewell was an excellent experience. The staff in the shop and the delivery drivers were friendly, knowledgeable and helpful. I wouldn’t hesitate to recommend Dreams to friends and family. Great stuff!
January 31, 2025
Seamless ordering and delivery process……
Seamless ordering and delivery process… spent more than anticipated but it was well worth it 😁
February 21, 2025
Fabulous service and product thank you…
Fabulous service and product thank you definitely recommend Dreams
February 7, 2025
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