Factor_ Reviews 95,207

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 15,669 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience and variety of meals, finding them tasty, healthy, and easy to prepare. The ordering process is generally simple, and many find the delivery service prompt and the packaging effective in keeping meals fresh. People often enjoy the diverse menu options, especially those catering to specific dietary needs, and feel the portions are appropriate. However, some reviewers were not happy with inconsistencies in meal portions and presentation, noting that food often looks different from advertised images. There are also concerns regarding incorrect or unexpected orders, delivery issues such as late arrivals or damaged boxes, and difficulties with packaging. Additionally, some customers find the pricing high and express dissatisfaction with the limited variety of certain meal types or the high sodium content in some dishes.

What people talk about most

Product

Consumers find the product to be ambiguous, with many praising the taste, variety, and convenience of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with many consumers praising the delicious taste,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising timely arrivals,... See more

Order

Reviewers highlight ambiguous aspects of order, with many reporting issues such as receiving incorrect items... See more

Price

Customers had ambiguous experiences with price, with many reviewers feeling that the service was too... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Two main issues The plastic wrapper is difficult to remove from the the tray and sauce cup. Changes are needed to make them easier to remove. Second, the actual food does not look anything li... See more

Company replied

Rated 4 out of 5 stars

The quality, taste and quantity of the 3 weeks supply of your food. However I am disappointed that you selected and shipped me items with BEEF in the packages which you selected including the one... See more

Company replied

Rated 3 out of 5 stars

Meals are good. The app is terrible. Not being able to save selections. Selections resetting. Not being able to save selections with a lower count than box allows so that multiple people in a househol... See more

Company replied

Rated 4 out of 5 stars

I am thoroughly enjoying all the meals. They are tasty, quality products and while a couple haven’t been to my taste, the variety of options lets me avoid them and try new offerings.

Company replied


Company details

  1. #21 of 22 best companies in Online Food Ordering Service
  2. #40 of 42 best companies in Food Products Supplier

About Factor_

Information provided by various external sources


Contact info

3.5

Average

TrustScore 3.5 out of 5

95K reviews

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Asks customers to review

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Rated 2 out of 5 stars

my delivery instructions constantly are…

my delivery instructions constantly are not followed causing damage to the food containers. The box is left in the wrong location causing it to be in the sun. The ice melts and messes up the paper like wrapping on each meal. I have been complaining about this but nothing is done. The vast majority of the food has been good though.

April 1, 2026
Rated 2 out of 5 stars

Late arrival

Box was a day late even though the tracking said it was half hour away on Monday at 11:38. Received it on Tuesday later in day. Ice packs had started to melt so food container wrap was soggy. I also did a review to UPS. This is the second time this has happened.

February 20, 2026
Rated 1 out of 5 stars

Tried to send me food I won’t eat and…

Tried to send me food I won’t eat and wouldn’t change the order after their app picked it for me. 3 days before shipment.

3 weeks and that’s me done. Food is mediocre to poor. I’d rate it up there with hospital cafeteria food. Out of 18 meals, one or two were almost memorable. Almost. The rest were well…..I’ll just say they filled an empty spot.

May 29, 2026
Rated 3 out of 5 stars

If I forget to order

If I forget to order, you send mostly standard/plainer chicken meals instead of some others we’ve tried. Also, too many meals with green beans, not enough vege variety.

February 18, 2026
Rated 5 out of 5 stars

Best company I've tried

I love the food your company offers. I haven't had a fail yet even though I've only been doing it for about a month. That has not been the case with other food delivery companies I've tried. The deliveries have all been smooth. The size is adequate although I do add a bit more vegetables to the meals on my own.

May 28, 2026

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