Overall this was a good experience. The website I believe is going through a change so there were a few glitches which I had to ask customer service about but they were excellent and very responsive.... See more
Company replied
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See what reviewers are saying
Very responsive to my questions about my order processing, and informing. Was concerned due to how much I paid but felt at ease that I will receive what I ordered when the production process concludes... See more
Company replied
Buying from F4F for a good few years and everything has been perfect until I got Midna. Figure arrived with defects in the paint and the base keeps sticking. Currently talking to CS over it and hopefu... See more
Company replied
CS is a nightmare, just try to minimise the flaws on my Varia suit Ex, tell me to buy paint to fix the problem and offer a poor 20 euros discount compensation. After 2 replacements, and a lot of negoc... See more
Company replied
Company details
Information provided by various external sources
First 4 Figures manufacturer of licensed collectibles.
Contact info
Hong Kong
- www.first4figures.com
3.9
Great
310 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent figures, to buy on your 21st for your 50th
Excellent figures, abysmal wait times until received. You will be waiting years
June 13, 2021
Unprompted review
Reply from First 4 Figures
Thank you for leaving a review. Glad to hear that the quality of our figures are up to your expectations. We agree that the production and shipping times can be quite long for some statues, especially with complications from the COVID-19 pandemic. Rest assured that we are continually addressing this issue through the implementation of new measures and improvements to the overall flow.
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Great service
Absolutely one of the best and most easy online transactions I've made. Communication was very prompt and accurate.
June 4, 2021
Reply from First 4 Figures
Thank you for leaving a review. Glad to hear that you found our payment system easy to use. Our team is always happy to help out customers to the best of their ability.
Everything was awesome except the…
Everything was awesome except the understandable long wait
June 4, 2021
Reply from First 4 Figures
Thank you for leaving a review. Happy to hear that you are satisfied with the statue you received. We admit that there has been ongoing production delays with some of our statues, especially with effects of the current pandemic. Rest assured that we are working on improving the production and logistical pipeline. We hope you will stick around as we continue to release more high quality statues!
The Beauty of the F4F clan
This is my 14th figure that has arrived from F4F, with more ordered and at various stages of development.
The quality and meticulous care that goes into creating these beautiful figures along with the craftsmanship is superb.
Each piece is amazingly detailed.
Each statue/ figure has never disappointed, they strive for excellence in all aspects of their business.
The team and family of F4F, makes everyone feel welcome.
They are quick to lend a hand, give advice, or share their experiences that makes this group so unique.
No matter when you have become a F4F member, your are treated with the excitement and overwhelming support of the entire clan.
F4F is love, F4F is life
June 3, 2021
Reply from First 4 Figures
Thank you for leaving a review. We are glad that your experience with us over the years have been positive. We care deeply about the products and services we provide, and are very proud of the tight-knitted community that has been built up. We hope to see you again on the OCC soon!
Reply from First 4 Figures
Thank you for leaving a review. We are very meticulous with the details of our statues and are happy to see the appreciation!
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So much yes!!!
Very happy, love their products and customer service, consider me a loyal customer
May 31, 2021
Reply from First 4 Figures
Thank you for leaving a review. Pleased to hear that your experience with us has been positive. We thank you for sticking around and promise to continue improving and providing more top-quality statues!
Help is there when you need it!
I am incredibly proud of First4Figures for how curteous and helpful they were in replacing my Ornstein Exclusive statue. The new replacement arrived far quicker than expected and with no damage at all! I'm so thrilled to have it back in my collection with a working lighting mechanism! Thank you to Bruno and Dipti of the F4F Helpdesk!
May 29, 2021
Reply from First 4 Figures
Thank you for leaving a review. Our CS officers are always happy to help out customers and sort out any issues. We are very passionate about the statues we produce and try to make that everyone is satisfied with the end product.
Great quality and customer service.
First 4 Figures has consistently delivered high quality statues. I own multiple resin products and have only had damage on one, which they were kind enough to give me a full refund for. Great CS.
May 29, 2021
Reply from First 4 Figures
Thank you for leaving a review. We are happy that you have been satisfied with our products and services overall. While it was unfortunate that one of your statues arrived damaged, we are glad to hear that our CS team was able to resolve the issue with you.
I regularly buy statues from F4F
I regularly buy statues from F4F and they have always arrived in great condition and with a high quality of detail. Their customer service representatives are responsive and go out of their way to fix and address any issues or questions I've had with payment and shipping.
May 28, 2021
Reply from First 4 Figures
Thank you for leaving a review. We are glad that our product and services have been satisfactory for you. Please stick around as we continue to release more statues!
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Reply from First 4 Figures
Thank you for leaving a review. Pleased to hear that your statue arrived safely and that you are happy with the quality. Our team is very passionate about the statues we produce. It makes us happy to know that our customers and fans are enjoying the outcome of the hard work we put in.
Overall great experience
Overall great experience, have ordered from F4F in the past and actually have another piece on order. Highly recommend 5/5
May 27, 2021
Reply from First 4 Figures
Thank you for leaving review. Glad to hear that your experience with us has been positive. If you have any questions or concerns regarding your current order, our CS team will be more than happy to help you out!
Reply from First 4 Figures
Thank you for leaving a review. We are pleased to hear that you are happy with the statue you ordered. Please stick around as we continue to produce more high quality statues!
I love this company
I love this company.
I have only purchased 2 statues from them but they both have been amazing and exactly what I expected for my money. Would gladly recommend them to anyone looking to collect statues
May 25, 2021
Reply from First 4 Figures
Thank you for leaving a review. We work hard to produce statues at a high standard and are glad to hear that the statues you received lived up to your expectations. It makes us very happy to know that our customer's and fans feel satisfied with the statues they ordered from us.
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First 4 Figures makes far and away the…
First 4 Figures makes far and away the best statues I have ever seen, the quality and detail is second to none. They have a great range of products, from Spyro to Dark souls, and the prices are super reasonable for what you get. Love First4Figures!
May 25, 2021
Reply from First 4 Figures
Thank you for leaving a review. We are happy to read your positive feedback on our statues. We will continue to produce more high quality statues that our customers and fans will love. Your support means a lot to us!
Reply from First 4 Figures
Thank you for leaving a review. We are very passionate about each and every one of the statues we produce. We are truly happy to hear customers' appreciation for the final product.
Reply from First 4 Figures
Thank you for leaving a review. Glad to hear that you are happy with the Mimic statue we recently released. We are very proud of this one.
Amazing pieces of art !!!
May 24, 2021
Reply from First 4 Figures
Thank you for leaving a review. It is always great to see customers and fans appreciate the work we put into our statues!
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One of my favorite companies
It’s always a pleasure to order from these guys! They’re always very helpful and professional, and prompt!
May 24, 2021
Reply from First 4 Figures
Thank you for leaving a review. Our team is always happy to help out customers. Thank you for choosing us!
You're the best! Around! Nothing's gonna ever keep you down
The website is easy to use. Customer service has always been fantastic. Statues are amazing. The payment plans are a godsend. Do you have a lifelong customer.
May 21, 2021
Reply from First 4 Figures
Thank you for leaving a review. We are pleased to hear that our products and services have been able to meet your expectations so far. Thank you for sticking around!
Reply from First 4 Figures
Thank you for leaving a review. Our design team puts a lot of effort into the details and intricacy of our statues.
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