Overall this was a good experience. The website I believe is going through a change so there were a few glitches which I had to ask customer service about but they were excellent and very responsive.... See more
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See what reviewers are saying
Very responsive to my questions about my order processing, and informing. Was concerned due to how much I paid but felt at ease that I will receive what I ordered when the production process concludes... See more
Company replied
Buying from F4F for a good few years and everything has been perfect until I got Midna. Figure arrived with defects in the paint and the base keeps sticking. Currently talking to CS over it and hopefu... See more
Company replied
CS is a nightmare, just try to minimise the flaws on my Varia suit Ex, tell me to buy paint to fix the problem and offer a poor 20 euros discount compensation. After 2 replacements, and a lot of negoc... See more
Company replied
Company details
Information provided by various external sources
First 4 Figures manufacturer of licensed collectibles.
Contact info
Hong Kong
- www.first4figures.com
3.9
Great
310 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service
I recieved the first of my statues, the Majora's Mask PVC exclusive, and I am beyond impressed! I can't wait for my BOTW Link amd Zelda, as well as my Charizard!
May 21, 2021
Reply from First 4 Figures
Thank you for leaving a review. Glad to hear that you are more than satisfied with our Majora's Mask PVC statue!
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Great communication and very…
Great communication and very professionals! I love their statues! All perfect with them!
Thanks!
Pietro (Alias Space Cowboy)😊😊
May 12, 2021
Reply from First 4 Figures
Thank you for leaving a review. Glad that you are satisfied with our service and statues. We strive to produce top quality statues that customers and fans will love, and our customer service and social media staff is always happy to help out customers to the best of their capabilities. Our Faye statue had just been released and we hope you will be able to acquire one to add to your collection!
Reply from First 4 Figures
Thank you for leaving a review. We saw your 3D photo post of your Dark Souls collection, it looks amazing!
F4F is really good
F4F not only makes really good figures but they have great customer service. We have bought several things from them over the years and I can say that their products and customer service is really good. I will continue to buy from them.
And if your on the fence on whether to buy or not to buy, don't be because it's worth it! Plus they make it really easy to make payments.
May 4, 2021
Reply from First 4 Figures
Thank you for leaving a review and for your support over the years. We are very passionate about what we do and always strive to provide customers and fans with top quality statues that they will love. Glad to hear that you are satisfied with our customer service as well!
It to 3 long years but finally made it
It to 3 long years but finally made it. I am happy with it. the only thing that it needs is instructions for putting the case together. figured it out that all glass was defferent size XD. so its good.
April 29, 2021
Reply from First 4 Figures
Thank you for leaving a review. Happy to hear that you were pleased with the overall experience of your order. We are working on implementing better assembly guides for future products we release. In the meantime, you can also reach out to us via the ticketing system so our agents could walk you through assembling the statue.
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Delays in Shipping Caused by COVID-19 Cannot Dull the Beauty of This Statue
While it did take a rather long time for my True Form Midna (Definitive Edition) statue to ship and eventually arrive on my doorstep from when I ordered it back in November 2019 (longer than I would have anticipated, but COVID-19 threw everything for a loop, so this is understandable), what matters is that I got it, and it was all in one piece. The statue is gorgeous, and I gaze upon it all the time to admire it's beauty. Another fine work, First4Figures!
April 29, 2021
Reply from First 4 Figures
Thank you for leaving a review. Happy to hear that you were pleased with the overall experience of your order and the statue itself. We are sorry it has taken a while for your order to be delivered. We appreciate your patience and consideration.
Over all the experience was great
Over all the experience was great. The only thing I would of liked was maybe instructions on how to put the case together. My connection sometimes is very bad and it takes forever for the on-line instructions and video to show up. I did my best, did crack the top of my case, but it still works. Thank you for an awesome piece.
April 28, 2021
Reply from First 4 Figures
Thank you for leaving a review. Happy to hear that you were pleased with the overall experience of your order and the statue itself. We have been receiving feedback regarding difficulty in assembly are working on implementing better assembly guides for future statues.
I had a simple question about a change…
I had a simple question about a change on a statue I ordered, which I know happens and felt like it was a dumb question. Dipti answered my question professionally and I always received fast responses!! Dipti was great to work with thank you so much.
April 22, 2021
Reply from First 4 Figures
Thank you for leaving a review. Glad to hear that you are satisfied with our customer services. Dipti and the rest of our CS team are always happy to answer any inquiries from customers. Please do not hesitate to reach out if you have any future inquiries, requests, or concerns.
Excellent!
A bit pricey but worth every single cent! Super quality and I will definitely buy again
April 18, 2021
Unprompted review
Reply from First 4 Figures
Thank you for leaving a review. Customer satisfaction is our priority. Glad you are pleased with our services & products. Please do not hesitate to reach out if you have any future inquiries, requests, or concerns.
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Great finds for collectors like me
Great finds for collectors like me. Fast and reliable service. Thanks!
April 18, 2021
Unprompted review
Reply from First 4 Figures
Thank you for leaving a review. We strive to provide excellent customer support for all customers. Please do not hesitate to reach out if you have any future inquiries, requests, or concerns.
Reply from First 4 Figures
Thank you for leaving a review. We put in a lot of work behind the scenes so we are pleased to hear you loved the Zelda figurine. Please do not hesitate to reach out if you have any future inquiries, requests, or concerns.
Best and finest statues I have ever…
Best and finest statues I have ever bought. Great service.
April 16, 2021
Reply from First 4 Figures
Thank you for leaving a review. We strive to provide excellent customer support for all customers. Please do not hesitate to reach out if you have any future inquiries, requests, or concerns.
Great company with great products
Great company with great products. I've had many questions with my first order through them and Customer Service is a great help and have helped me through the entire process.
April 15, 2021
Unprompted review
Reply from First 4 Figures
Thank you for leaving a review. We strive to provide excellent customer support for all customers. Please do not hesitate to reach out if you have any future inquiries, requests, or concerns.
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Huge fan of Zelda franchise
Huge fan of Zelda franchise. First 4 Figures delivers! Anticipating on next launch!
April 15, 2021
Unprompted review
Reply from First 4 Figures
Thank you for leaving a review. The current Breath of the Wild PVC line has been very popular and we have been receiving great responses from customers and fans. Our team worked very hard on these statues and are delighted by the feedback. We look forward to seeing you on our Revali PVC launch stream!
Satisfied customer
Good products and wide range of choices. Customer service is superb.
April 14, 2021
Unprompted review
Reply from First 4 Figures
Thank you for leaving a review. We strive to provide excellent customer support for all customers. Please do not hesitate to reach out if you have any future inquiries, requests, or concerns.
Delighted BOTW link was in mint…
Delighted BOTW link was in mint condition. Will be returning for more Zelda products!
April 14, 2021
Unprompted review
Reply from First 4 Figures
Thank you for leaving a review. Glad that you are satisfied with our Link statue. Please feel free to join our April 20th launch stream for The Legend of Zelda™: Breath of the Wild – Revali PVC statue launch stream!
Reply from First 4 Figures
Thank you for leaving a review. We are happy to hear that you are satisfied with our customer service and the Varia Suit statue you received. Please stay tuned as we continue to release more statues for our customers and fans.
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Reply from First 4 Figures
Thank you for leaving a review. Happy to hear that you are satisfied with the quality of our Meta Ridley statue. Please enjoy!
Buying from F4F for a good few years…
Buying from F4F for a good few years and everything has been perfect until I got Midna. Figure arrived with defects in the paint and the base keeps sticking. Currently talking to CS over it and hopeful things can be rectified. Would highly rank them overall this is just my first major disappointment. Especially having shelled out almost $1000 dollars and waiting 2-3 years.
April 9, 2021
Reply from First 4 Figures
Thank you for leaving a review. We appreciate your long-time support and are sorry that the Midna statue you ordered arrived damaged. Although we always strive to produce top quality statues that live up to customer expectations, some defects may slip through our QC process. We hope that you will stick around as we continue to grow as a company and release statues that fans love.
This customer has reached out to us via our ticketing system and a replacement for the damaged statue is currently being arranged.
Amazing!!
Bought three statues (Mario & Yoshi, Bowser, and Samus) I was awestruck by the size and quality of each. As for service, I had no issues with communication and tracking each statue was simple. To be be honest dropping a couple grand on blind faith erkked me, but after receiving my statues I’m incredibly satisfied!
April 8, 2021
Reply from First 4 Figures
Thank you for leaving a review. We strive to produce top quality statues that fans can truly appreciate in detail. Please stay tuned as we continue to announce more statues!
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