Garden XL Reviews 7,609

TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

I ordered garden loungers on the web site in stock then told they were not! Agreed to wait, when they arrived parts had been thrown in the top of the box and were scratched. Rang garden xl no... See more

Rated 2 out of 5 stars

I placed an order on line on the 19th October - heard nothing and called the customer services where I was totally unsatisified by the response - they need to be able to be in contact with the interne... See more

Rated 1 out of 5 stars

Website shows complete fiction as to stock levels thereby wasting customers' time who purchase and have to be refunded. Advised gardenxl to update the stock on their site but they have made no change... See more

Rated 1 out of 5 stars

Ordered on 25th May and called to confirm delivery date due to poor reviews. Was told 7-10 days. Then told that BBQ was out of stock on 29th May so agreed to a replacement and told that it would arriv... See more

Company details

  1. Garden Center

Information provided by various external sources

We're delighted to offer a huge range of barbecues, garden furniture and wellies. Garden XL's 30,000 square-foot Distribution Centre, we are able to keep most items in stock for speedy delivery.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Christmas is coming

Excellent white tree just what we wanted been looking for ages for one of these in white fantastic can't wait to put it up for Xmas show of all the lovely decorations on it and enjoy the festive spirits many thanks well recommended

November 17, 2013
Unprompted review
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Rated 5 out of 5 stars

Beautiful Fibre Optic tree

Tried the Christmas tree and wished it was time to keep it up. It looks gorgeous in our conservatory and can't wait for the 1st of December to display it. Thank you.

November 17, 2013
Unprompted review
Rated 5 out of 5 stars

Christmas is coming!

Delighted with Christmas Tree, not too big but well proportioned. I shall certainly go back to Garden XL for any more "bits" I need for Christmas. Thank you very much

November 17, 2013
Unprompted review
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Rated 2 out of 5 stars

Very Poor communaication delivery time

Product was supposed to be delivered with a working day of confirmation of order that was on the 12th Oct 2013. Product arrived on the 9th Nov 2013!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had to chase the order myself after 3 weeks of the product was ordered and asked for some form of compensation which was not offered.

November 15, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic

Whole experience easy with great choice I chose a lovely fibre optic tree ordered thurs pm with me mon pm and kept informed throughout

November 15, 2013
Unprompted review
Rated 4 out of 5 stars

Its better to talk!

I ended up calling Garden XL as website wouldnt accept credit card, having tried several times. Of course I shouldve done that in the first place as so much nicer to talk to a friendly, very helpful sales person. Couldnt have been easier and all very efficient, the goods arrived the next working day, thank you.

November 15, 2013
Unprompted review
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Rated 5 out of 5 stars

TRUTHFULL,HELPFULL AND QUICK.

I had reservations about ordering from here as the feedback from customers was a little worrying a lot of people were saying that the stock levels were low and having to receive their money back due to items being out of stock so I E,Mailed them with my worries, I received a prompt reply understanding my concern and said that they had problems earlier on but the stock situation is now resolved, I ordered on the tuesday and was delivered as promised on the thursday of the same week. The item is good quality at a fantastic price, well recommended thank you.

November 14, 2013
Unprompted review
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Rated 5 out of 5 stars

Superb service

The speed of my delivery was super fast and the price paid was excellent. Would certainly recommend this company

November 14, 2013
Unprompted review

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