Garden XL Reviews 7,609

TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

I ordered garden loungers on the web site in stock then told they were not! Agreed to wait, when they arrived parts had been thrown in the top of the box and were scratched. Rang garden xl no... See more

Rated 2 out of 5 stars

I placed an order on line on the 19th October - heard nothing and called the customer services where I was totally unsatisified by the response - they need to be able to be in contact with the interne... See more

Rated 1 out of 5 stars

Website shows complete fiction as to stock levels thereby wasting customers' time who purchase and have to be refunded. Advised gardenxl to update the stock on their site but they have made no change... See more

Rated 1 out of 5 stars

Ordered on 25th May and called to confirm delivery date due to poor reviews. Was told 7-10 days. Then told that BBQ was out of stock on 29th May so agreed to a replacement and told that it would arriv... See more

Company details

  1. Garden Center

Information provided by various external sources

We're delighted to offer a huge range of barbecues, garden furniture and wellies. Garden XL's 30,000 square-foot Distribution Centre, we are able to keep most items in stock for speedy delivery.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

8K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quick service

The delivery of the tree was very quick however I haven't opened it at the moment as I don't want to think about Christmas just yet.

November 18, 2013
Unprompted review
Rated 5 out of 5 stars

exceptional

This product arrived ahead of time and was exactly what I wanted the item matched the picture looks great better than my last tree

November 18, 2013
Unprompted review
Rated 5 out of 5 stars

Great Site

This was a good shopping experience to receive my order within 2 days. Thanks

November 18, 2013
Unprompted review
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Rated 5 out of 5 stars

Perfect;y perfect in every way

I was looking for a new pair of wellies that would be sturdy enough and warm enough whilst walking the dogs. I had a pair you buy just from the supermarket, they were cold, cracked and difficult to take off. I found these on the internet and they are just what I wanted.............adjustable straps, kick heels to make them easy to take off, neoprene inside to keep feet warm and a thick heel for walking miles in fields, woods and on the roads with the dogs.

The only negative, if you can call it that, is, due to being unisex order a size smaller than you are, I'm a 6 and they were massive but the 5 are great!!!!!!

November 17, 2013
Unprompted review
Rated 4 out of 5 stars

Excellent service-parcel received before I could turn round!

My order was for a 3ft.Christmas tree with LED lights,which I sent for in plenty of time for Christmas and also before stocks ran out. I was delighted to receive it ahead of the estimated delivery time. So far so good,hope it lives up to expectations come the later part of December.

November 17, 2013
Unprompted review
Rated 1 out of 5 stars

Small shed

I ordered both a shed and base. The shed arrived as expected. No sign of the base. After three weeks I rang the company. Twice I was told that I would be rung back...I NEVER was. The base arrived after another two weeks. What more can I say?

November 17, 2013
Unprompted review
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Rated 5 out of 5 stars

brilliant

Got my order within 3days of place my order would buy from them again 5stars from me

November 17, 2013
Unprompted review
Rated 2 out of 5 stars

Disappointing

We ordered a 6ft fibre optic Christmas tree for £89.99. The tree was delivered by Parcleforce within three working days. As I was signing for the delivery I noticed that the box was sagging in the middle, closer inspection revealed that the tree was broken in the middle and the box was in poor condition, it was also obvious that the tree had been returned and re-distributed. When I complained the lady I spoke with was very apologetic and arranged for the tree to be collected, I also received an email the following day confirming a refund. Overall, not a good experience, the efficient people have been badly let down by the dispatchers.

November 17, 2013
Unprompted review
Rated 5 out of 5 stars

You can't beat perfection

Excellent speedy communication. Excellent wellies at an excellent price. Very fast FREE post and perfectly packed. Excellent all round. My first purchase from Gardenxl... but it won't be my last!

November 17, 2013
Unprompted review

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