Gilmartins Reviews 

264
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the polite and professional tradespeople who arrive promptly, explain issues clearly, and complete repairs with remarkable efficiency. People frequently mention that work areas are always left spotless and tidy, ensuring a smooth and pleasant experience from start to finish. However, some people mentioned experiencing frustrating communication delays, missed appointments, and long waiting times when trying to reach customer support. Others reported dealing with poor workmanship, uncompleted tasks, and temporary fixes that ultimately failed to resolve the underlying problems properly. A few reviewers also noted that some visits resulted only in assessments rather than actual solutions.

What people talk about most

Service

Reviewers express ambiguous feedback about service, with some customers reporting prompt and professional... See more

Staff

Customers consistently note ambiguous experiences with staff, highlighting both dedicated professionals and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers praise... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration with unreachable support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more

Rated 5 out of 5 stars

Ryan was very friendly he was knowledgeable he listened to me explaining the problem and got the job done .he was well equipped experienced and knows what he was doing. Can he be the one to attend if... See more

Rated 5 out of 5 stars

The contractor went above and beyond to resolve our problem, some of the clips has degraded in our shower unit causing a leak, he went and got the required parts and made sure the shower was in safe w... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

264 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(264)

243 reviews in the last 12 months

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Rated 5 out of 5 stars

GAVIN FRENCH

GAVIN FRENCH
Has done a Fantastic service! He treated the mould on my window and door and did a brilliant job. He was very friendly, professional and took great care with everything. He even waited an extra 10 minutes for me when I was delayed getting to the door, which I really appreciated.
I’m very happy with the results and would definitely recommend his service. 5-star service!

August 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Jamesy was fantastic,10/10 job satisfaction

Jamesy was fantastic, he arrived nice and early at 9am and didn't leave till 6.30pm. He did a wonderful job on replacing our fence panels and built a new gate from scratch. The repair to the wall couldn't be done as was a bigger job than expected, Jamesy said if he tried to take the bricks out to replace tgem the wall was likely to fall down so would be best to book it in for a rebuild rather than a repair. I appreciated his honesty and was very impressed with his quality of work. He worked hard all day and did a fantastic job, definitely 10/10. I really hope its him that comes back to finish the wall as I know he will do a good job, is reliable, polite and hard working. I would definitely recommend him to others, very good customer service and very satisfied with the end result.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Plumber Muhammad

Muhammad took his time to solve all my plumbing issues successfully. He was courteously and considerate, answering all my questions and explaining what he was doing. He is obviously very experienced and takes in his work

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Graham has been great

Graham has been great — efficient at getting repair work done to very high and respectful of our property keeping mess to a minimum. He has fixed our bathroom multiple times and always with a cheery attitude.

August 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Leevi was AMAZING!

Leevi was AMAZING! He came round and had a grand task, sorting out our boiler for two days! He was very patient and answered all of our questions, concerns and explained everything thoroughly. He made sure to clear up after himself and made sure we understand what to do moving forward. 5star service

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

This company is awful!

There is a reson this company is rated 2 stars. I had many disappointing experiences with Gilmartins. During the work carried out by the builder, an item of my furniture was damaged. When I raised the issue, the builder responded in an aggressive and unprofessional manner rather than taking responsibility or trying to resolve the situation.
I then contacted the office to make a complaint, but I was met with a rude and unhelpful response. The way my concerns were handled left me feeling extremely uncomfortable and concerned about the level of professionalism and care shown during the work.
Based on my experience, I would not recommend Gilmartins. I believe customers should expect safe, respectful and professional treatment, and unfortunately that was not my experience.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Gavin Frence was on time

Gavin Frence was on time, in work attire and professional through out his visit. Explained the problem and responded promptly.

Fast, friendly and professional 👌

August 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Was greeted well.

Was greeted well.
Got straight to work,
The work look like it was done well.
Just to see durability now.
Spoke clearly and explained everything what he was going to do
I was happy with the service.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great repair service with Gilmartins on…

Great repair service with Gilmartins on 03/08 operative Troy F attended to carry out carpentry work in my bathroom, excellent workmanship and very professional. Did an amazing job, definitely takes his work/craft seriously and ensured the job was completed to a high standard. Very impressed and happy with his work. A credit to Gilmartins!

August 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing chap

Amazing chap, good customer service.
Cleaned up after his work.
Completed first part of the job, waiting second part to be completed

August 25, 2026
Unprompted review

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