Gilmartins Reviews 

284
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers had a great experience with this property maintenance company. Customers frequently praise the staff for being exceptionally polite, friendly, and respectful while working efficiently in their homes to resolve household issues. People really appreciate that tradespeople arrive promptly on time, keep work areas very clean, and complete repairs to a remarkably high standard. However, some customers also noted frustrating issues regarding uncompleted jobs, completely missed appointments, and poor communication from the customer service team. Others mentioned experiencing long delays with repairs, unhelpful responses, and substandard workmanship that ultimately left them feeling deeply disappointed with the overall service.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that operatives are often polite, professional,... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Customer service

People report ambiguous experiences with customer service, showing a distinct split in consumer feedback.... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly between reviewers. Many... See more

Response time

Customers consistently note ambiguous experiences with response time, highlighting a split between fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted too give Gavin a 5 star but the app would not allow me . Gavin came nice and early bang on time.. He was very present and respectable, he kept his work area very clean also I noticed he c... See more

Rated 5 out of 5 stars

Ryan B, from Gilmartins was friendly and efficient. He did a thorough job, used sheets to cover kitchen before starting and tidied up well when job was completed. He didn't stop for a break all day,... See more

Rated 5 out of 5 stars

I would like to praise Patryk the Electrician that came to do a job at my home at Kingsley Court. The young man integrity, respect and professionalism it is to admire and I really hope he is not just... See more

Rated 5 out of 5 stars

Had a repair scheduled for cracks in grout and tiles in the bathroom. Shikesh from Gilmartins arrived promptly on the dot, completed the work to an excellent standard and fixed additional work that wa... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(284)

257 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

GAVIN FRENCH

GAVIN FRENCH
Has done a Fantastic service! He treated the mould on my window and door and did a brilliant job. He was very friendly, professional and took great care with everything. He even waited an extra 10 minutes for me when I was delayed getting to the door, which I really appreciated.
I’m very happy with the results and would definitely recommend his service. 5-star service!

August 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jamesy was fantastic,10/10 job satisfaction

Jamesy was fantastic, he arrived nice and early at 9am and didn't leave till 6.30pm. He did a wonderful job on replacing our fence panels and built a new gate from scratch. The repair to the wall couldn't be done as was a bigger job than expected, Jamesy said if he tried to take the bricks out to replace tgem the wall was likely to fall down so would be best to book it in for a rebuild rather than a repair. I appreciated his honesty and was very impressed with his quality of work. He worked hard all day and did a fantastic job, definitely 10/10. I really hope its him that comes back to finish the wall as I know he will do a good job, is reliable, polite and hard working. I would definitely recommend him to others, very good customer service and very satisfied with the end result.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Plumber Muhammad

Muhammad took his time to solve all my plumbing issues successfully. He was courteously and considerate, answering all my questions and explaining what he was doing. He is obviously very experienced and takes in his work

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Graham has been great

Graham has been great — efficient at getting repair work done to very high and respectful of our property keeping mess to a minimum. He has fixed our bathroom multiple times and always with a cheery attitude.

August 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Leevi was AMAZING!

Leevi was AMAZING! He came round and had a grand task, sorting out our boiler for two days! He was very patient and answered all of our questions, concerns and explained everything thoroughly. He made sure to clear up after himself and made sure we understand what to do moving forward. 5star service

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

This company is awful!

There is a reson this company is rated 2 stars. I had many disappointing experiences with Gilmartins. During the work carried out by the builder, an item of my furniture was damaged. When I raised the issue, the builder responded in an aggressive and unprofessional manner rather than taking responsibility or trying to resolve the situation.
I then contacted the office to make a complaint, but I was met with a rude and unhelpful response. The way my concerns were handled left me feeling extremely uncomfortable and concerned about the level of professionalism and care shown during the work.
Based on my experience, I would not recommend Gilmartins. I believe customers should expect safe, respectful and professional treatment, and unfortunately that was not my experience.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Gavin Frence was on time

Gavin Frence was on time, in work attire and professional through out his visit. Explained the problem and responded promptly.

Fast, friendly and professional 👌

August 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Was greeted well.

Was greeted well.
Got straight to work,
The work look like it was done well.
Just to see durability now.
Spoke clearly and explained everything what he was going to do
I was happy with the service.

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Great repair service with Gilmartins on…

Great repair service with Gilmartins on 03/08 operative Troy F attended to carry out carpentry work in my bathroom, excellent workmanship and very professional. Did an amazing job, definitely takes his work/craft seriously and ensured the job was completed to a high standard. Very impressed and happy with his work. A credit to Gilmartins!

August 3, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing chap

Amazing chap, good customer service.
Cleaned up after his work.
Completed first part of the job, waiting second part to be completed

August 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look