We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
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Review summary
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Reviews shaping this summary
VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
Company replied
Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more
Company replied
My son wanted to go to Go Outdoors to get a new coat for starting college. I on the other hand thought it was a bad idea and had very low expectations. My son was right and I was wrong! The staff were... See more
Company replied
Company details
About GO Outdoors
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
United Kingdom
- 0330 008 1555
- www.gooutdoors.co.uk
4.5
Excellent
271K reviews
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Thank you to jenni
Jenni was a great help and offered a friendly service at the tills. Thank you for making our shopping a nice experience.
September 8, 2026
Unprompted review
Reply from GO Outdoors
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
A very helpful assistant advised that I…
A very helpful assistant advised that I could use my blue light card for extra discount on top of my store discount card. I didn't know this so the extra discount was a bonus.
September 8, 2026
Unprompted review
Reply from GO Outdoors
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great place to get outdoor things
Great place to get outdoor things, easy to find stuff. Jenni was very helpful and checkout was fast👍🏼
September 8, 2026
Unprompted review
Reply from GO Outdoors
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Outstanding service
After ordering on line I visited the Stockton branch to collect my order. The young man on the desk was very helpful, polite and offered to carry my order to the car for me as it was very bulky which was really appreciated .
Little acts like that make such a difference when shopping.
We will be back again . Customer service was excellent. Thank you
August 22, 2026
Reply from GO Outdoors
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Thank you, Michelle!
Excellent service on the shop floor from Michelle, fantastic product knowledge and customer service and snacks for Loki the pup!
Thank you, Michelle!
September 8, 2026
Unprompted review
Reply from GO Outdoors
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Such a lovely store and very helpful…
Such a lovely store and very helpful staff. Rory and Clare were really helpful.
September 3, 2026
Unprompted review
Reply from GO Outdoors
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Staff members were very polite and…
Staff members were very polite and helpful and was happy to help me out with buying my boots. Gave me some suggestion for a good boot for what I needed. Jonathan and Nic friendly and helpful
September 8, 2026
Unprompted review
Reply from GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Molli at Blackburn branch actually went…
Molli at Blackburn branch actually went out of her way to help me. To find a product that was my size as im 6 foot 3 its hard to find my size molli checked the product and also gave me the stores names and addresses where I can pick it up my phone battery ran out she called up and had the item put to one side for me her personality and the way her customer service was actually 10/10 amazing person went above and over.
Thank you mollie
September 8, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Good quality products. Terrible customer service.
Good quality products, at affordable prices. Just have to hope you don’t need customer services or help with a lost parcel as they are completely unhelpful.
August 29, 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
From all camping gear to fishing gear, they have been great at for customer experience.
The gear quality from variety of sports and the staff. All great customer experiences.
February 14, 2026
Reply from GO Outdoors
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Given up hope
Having searched for sometime for a particular item with no success, I visited the Worcester branch of Go Outdoors. I was assisted by a very helpful sales person (Nicola) who went out of her way to find me exactly what I wanted. All credit to the store and their team.
September 7, 2026
Unprompted review
Reply from GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Jane was splendid on the till.
Jane was splendid on the till, and cheapest place to by product I was looking for
September 8, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great advice for walking boots purchase
Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.
September 8, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Staff were helpful and friendly
Staff were helpful and friendly, especially Jonathan and we found exactly what we were looking for.
September 8, 2026
Unprompted review
Reply from GO Outdoors
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Ri & Jade were amazingly helpful.
September 8, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff Liv & Shirley tried to find a brand & product that worked for me. The Brasher cargo pants would have been ideal if the cut & size were closer to what I need. I'll look online to pick another brand/product for click & collect at the store.
September 8, 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Came to go outdoors to buy an air tent
Came to go outdoors to buy an air tent. Me and my partner wasn't quite sure wich one would suit our needs. But maxine answered all our questions and gave us some very good suggestions, was very happy with her help and input. Olso Sue on the till was olso very helpful and efficient. Thanks very much
September 8, 2026
Unprompted review
Reply from GO Outdoors
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great service today from AMELIE
Great service today from AMELIE - really helpful is advising on replacement walking boots Genuinely a really good example of great customer service.
September 2, 2026
Unprompted review
Reply from GO Outdoors
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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