Holiday Autos Reviews 

The actual booking on the platform was fine but I’m quite dissatisfied with the way my booking with the rental company was handled.

After a 13hour flight, I arrived at the airport and waited over 3 hours for the recommended Holiday Hopper shuttle to take me to the car rental location. I had to eventually take 2 public buses at my own expense, another 45 minutes to reach the location.

On arrival, I was told my booking had been cancelled and so was forced to rebook on the spot.

This was an unacceptable experience for a first-time customer, especially after international travel. No mention of a refund for the original reservation.

I will not be using or recommending this service based on this experience.

Terrible experience with a delayed train and car renter closed without any possibility to get car kees! And no refund !!!

Despite pretty good experience in the past, this time HA has let me down. I booked a car in Munich for a fee that included an extra driver. On calling Avis, it became doubtful whether Avis would acknowledge that this extra had been prepaid so I asked HA for a clear statement of what I had paid for, The chatbot was unable to provide that. When I got through to a human (Milenia, who was wonderful) it emerged that I had wrongly been debited for a load of unordered "ancillaries" but no extra driver. She proposed cancellation, which I did, But HA declined to refund the "premium payment" for premium service. HA will doubtless say that this is described as "not refundable" but hey, you expect something for it, and certainly not an incorrect and unexplained bill and trouble at the Avis desk. Be careful, oh readers!

To HA, please don't ask me to get in contact - I have already wasted one hour. If you wish to pursue this, read Milenia's call log with final time stamp 10/07/202609:38

(added:) I have read the reply from HA, which is welcome to investigate this further and to arrange an apology and reimbursement. HA knows how to contact me.

Very disappointing experience with Holiday Autos. When booking, they quoted one price for a child seat, but when we arrived abroad at the rental desk, the cost had suddenly doubled. The security deposit we had been told to expect also increased without warning. The rental company told us to take it up with Holiday Autos, but Holiday Autos showed no interest in helping or resolving the issue. The advertised prices were not honoured, and customer support was extremely poor. I won't be using them again.

Looking for good size family car for our holiday, good choice of vehicles, once decided, process was simple, well explained and easy to follow

Bad support. I had problems booking a car in Miami, and the support just rolls up, if you can't pick up the car, they denied the refund. Run away!

I found that some of the cars and prices advertised on the platform were not available. Once paid, I subsequently received an email to say the order could not be confirmed.

Do not use. Booked an automatic SUV for pick up at the airport. Arrived at the airport needed a transfer off site. Was given a manual minivan. Contacted holidayautos immediately. Said they would look into it and get back to me in 20 days. Had to chase 20+ times. No resolution offered. Had to go to bank to resolve. Horrendous do not use. Terrible customer service.

Have been charged extra €25 at the car rental counter in Kaunas airport. (Alamo rental, managed by Admita company). Challenged when came back and found this extra fee in my bank statement only for them to say this was a different charge from “a different name company”… to avoid a complaint. Felt robbed and fooled. So, no to “no extra fees”….as advertised..

It's a very Easy to use website, they compare prices with most of the major car rental companies are nearly always the most competitive. I have used this company on a number of occasions and have always had a good experience.

Booking is easy they want your cash , whenever there is a problem contact is not . No one to speak to them other than chat or refer back to chat . Therefore they can lie and take no ownership. Scam

Holidays Autos customer service absolutely stinks. Booked a car, rental desk wouldn’t accept my licence saying it had a crack in it when it was perfectly legible. Other rental company’s would accept but of course we’re double the cost as then captive audience. The chap on the phone from Holiday Autos could barely understand English asked him to cancel the booking so we would at least get a partial refund which he didn’t do so now I have ended up paying for two rental cars one of which I didn’t even have! I would never use Holidays Autos again and reccomend you do the same. Appalling company appalling service far better to book direct with a rental company as you are better protected. Have heard if your flight is late they cancel your booking too. Rip off con artists please DO NOT USE

I was charged €150 for the one way fee which was included in our contract,they wouldn’t release the car until I payed ,I would like to full refund immediately
Kim Ramsay

My conversation with your contact person on the phone was OK, but I was given incorrect information about how many suitcases can fit into the VW T-Cross. I explicitly requested boot space for three suitcases, and your contact person confirmed that the T-Cross accomodates this. However, I have now seen on the booking confirmation that only two suitcases fit into the car. This is a problem for us. Please advise. If you can offer an alternative, please ensure that the car is eligible for a second driver who is 21 years old.

It is a scam and trap for customers. They do not guarantee the price. At the end, you pay much more, than without this company.

1 star because I cannot give 0.

We lost a booking because our flight was delayed due to a thunderstorm. I gave our flight number so there's a track So this would be tracked. But it did not make a difference and it was a pointless exercise.

There is very poor communication between this company and their partners.

The partner has a very very strict rules that the company does not tell you about.

Without experience, I’ve ever had renting a car. I booked online and last my booking with no refund because of a thunderstorm. Then when I booked online again after paying, I was told that the company does not accept credit card from Revolut. This is despite the fact that on my order sheet, I was sold all Visa credit cards in my name would be accepted.

I’ve been contacting the customer service team for over a week and nobody is picking up the phone or responding.

I believe this business makes most with money on people they trick and abandon.

Avoid. Book with HERTZ. You may pay a little bit more money, but the service is 10 times better and there are no hidden charges so you save money in the end.

Scum. They are absolute useless lying scum.
We booked a hire car in Italy through these useless charlatans and their equally useless scumbag friends at nollegiare.
We were 2 hours late arriving due to a flight delay.
They cancelled our original car hire despite this being within their own terms and conditions as to be dealt with via a £50 late pick up fee.
They then charged us €2000 for a new booking.
We complained and the rep from holiday autos said we would get a refund but despite that they now say we won’t get one as we used the second car.
Effectively they breached their own terms and conditions then pretended they don’t exist.

They are not a real company. They are con artists and they sub contract to other con artists who will use the slightest unavoidable hick up in your hire to fleece you.

A good deal on a good car. Thank you.

45 min late for pickup car due to flight delay and rental was cancelled with no refund. Recommend never using Holiday Autos