IK Multimedia Reviews 

The support got back to me immediately, very helpful. I had issues authorizing orchestral percussion within Philharmonic 2. Went through forums after forums. Contacted support came back immediately to assist but looked like was a bigger issue. They decided to dig deep into it. I totally forgot and got busy with other things. Then one day after several months I contacted them thinking they would have forgotten. But they came back immediately and assisted and resolved my issue. So for anyone having similar issues make sure Sample tank 4 CS is installed too.

I was able to inform the technical rep that the issue was the cable and an immediate response to shipping a replacement was very much appreciated

Skills with responsive follow-up. Increased confidence to use other products.

Ik support was pretty kind and helpful. Thanks!

I am amazed at the quality and variety of amps, effects and customization in Amplitube 5 Max. I had a tricky setup challenge after having to restore Windows 11. IK Multimedia responded to my concerns within HOURS, not days or weeks. They talked me through the process with multiple responses to my difficulties. They completely resolved the problem, which was caused by me, not by Amplitube 5. Best customer service in the industry.

I had a problem with my serial number and my hardware registration. After writing to the customer service they were very kind and helped me to solve the problem in 24 hours. I am really happy about that and with the device I bought.
Thanks again

Hello, thank you for taking the trouble to answer each requested requirement.
excellent service

Bought an iRigPro i/o from Amazon. Didn't work. Got a replacement, didn't work. When I say didn't work I mean crashed my iPad, monitoring rarely worked, the sound was staticy, all things others have reported.

Contacted IK and they sent a 3rd, didn't work right. I proved to IK over and over for MONTHS including sending video showing it crashing my iPad that their product did not work as advertised and often they emailed back asking me the same questions over and over. I would answer, re-answer and then ask them questions which THEY NEVER ANSWERED. Literally MONTHS of on and off emailing. All in all with the unit and adapter it's like $225. I will never, ever, ever buy an IK product again. I need reliable equipment and customer service that stands behind their products.

UPDATE 1:
Since IK's reply below (going on 25+ email exchanges now). I have put in so many hours doing every single thing asked. Try this cord, that cord, this unit, try with PC, etc. It's exhausting. I've proven it's not the cords and even if it is a faulty power adapter the unit should work without one which they don't ever address in my questions. They are asking what cords came in the box? And I am still answering the same questions over and over which is what so many other 1 star reviews here say.

UPDATE 2:
Apparently I was just issued a refund. (I just discovered notification of it in one of the many emails.) Thankful for that. I won't get a refund for the expensive power adapter which isn't great, but it's something. Lesson learned.

UPDATE 3:
In full transparency, IK is offering to investigate a refund for the power adapter. I'm not going mess with it because getting the invoice from an old account I used at Sweetwater isn't going to be easy.

As to IK's latest updated about this being a "one of" situation, I tested their second and third replacement units with multiple lightning cables and in different hookups with headphones, in different orders of hookup and sent them ips iPad crash data. I suspected all along this was a power issue. The ips data confirmed it was related to an "audio device" and a panic kernel.

IK Multimedia wrote me, "...there is a difference in the Lightning and USB-C connection and what it offers that does not provide an equal comparison... USB-C is a different and more robust connection offering faster data transfer speeds and higher power delivery, so the functionality there can be slightly different vs. the iPad 7th gen which uses the more limited Lightning connection... The iRig Pro IO offers phantom power and MIDI which requires more power. In order to use the iRig Pro IO on the iPad 7th gen, you must use batteries or a PSU... I am happy to pass along your feedback and interest in seeing basic functionality with power being received from the connected iPhone/iPad only."

So, I don't see how my situation can be "one of" if it is known the 7th gen iPad is a special situation, a USB-C connection (which I can't use) works better, it DOES need a power source and they will look into this further.

If you buy any iRig product and it keeps failing to monitor or you have power issues you can try IK Support. Read the other one star reviews here though. I wished I had just returned this months ago. Never again will I purchase an IK Multimedia product. Too bad because my old iRigHD has been flawless.

UPDATE 4:
Being told some iPad models like 7th gen. must use a different lightning cable the 20/28 AWG which does not currently come with the unit and is not searchable on the IK Multimedia site.

The guys at IK Multimedia gave me great customer service and I love the products.

Thanks!!

The ticket we opened about my issue with Amplitube software, was answered immediately. Direct answers and very effective.

This company is an amazing company And they are everything they say they are. They are one of the reasons I became number one producer on rocbattle.com back in 2006 And got signed to a Grammy winning producer. Their sounds are top-notch!!!

Lot of bug and no real help that companie is a waste of money

It took a couple of weeks for technical support to get back to me. To be fair, it was probably their busiest time of the year as I contacted them just after Black Friday and in the run up to Christmas. However, when they did get back to me they had identified the problem straight away and offered clear instructions how to fix it. This worked without any problem, so overall my support request was handled very efficiently.

I would have given 5 stars for this review if only there hadn’t been such a long wait for my request to be dealt with.

Garbage tier software. It has a product manager with draconic DRM, but that also has ads scrolling by the top that cannot be removed. It tries to install to a directory that does not exist, bloats your machine with about half a dozen small programs, and when you can get one to work, it's jank.

I uninstalled everything and am just writing off the thirty bucks I paid for the Humble Bundle. Everyone else, avoid. I also left this as a comment on their YouTube video, but they hid my comment, so now I am going to use my voice in a much more public place.

Horrible install process, counterintuitive, all over the place. Had to google around for hours just to find the answer on how to properly install my product and customer service gives bland unhelpful answers, or just avoid questions.
Sad case, because I eventually did get everything to work and the sound is very good.
This bad experience did cast a bit of a shadow.

great and prompt support. Very patient people!

I was having a struggle with downloading piano verse, and your support team was so patient and finally got it to download

resolving an upgrade from a older to newer computing system and some tweaking was needed to make it work flawlessly , after a short time they were able to resolve my problem and get me up and running again .

I completely over thought the custom installation of the SampleTank sound packs. Once I was able to clarify what I had done, support followed up with clear instructions and visuals to help me reorganize my existing files without having to download all over again. Now everything is humming along perfectly.