Updating my review: Ale resolved the issue by setting up a new account and providing clear steps to move forward and improve security. The initial support experience was accusatory and di... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am overall quite pleased with the service - It is a very nice layout and User Friendly. I was with Nord through a 3rd party (Yahoo) who decided to cancel their service. I had been with Nord for over... See more
It is an excellent VPN. The only issue I have is the kill switch is a separate and and only works on occasion. Should be all in one app and always work. The renewal process is also expensive, over $10... See more
I've used it vanish for a few years now, and have always has great service and product. My only grip is renewal time, where I have to negotiate a better and cheaper deal. Why they can't offer a cheap... See more
Company details
- #11 of 15 best companies in VPN Service
- #38 of 54 best companies in Internet Service Provider
Information provided by various external sources
IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.
IPVanish is your simple solution for online privacy.
Written by the company
- Surf the web without a trace.
- It takes more than a private internet browser to go incognito. IPVanish makes your real IP address disappear at the touch of a button, so that your online activity can’t be tracked.
- Secure any internet connection.
- IPVanish protects you from privacy invasions, no matter where you are. With over 1,300 servers in 75+ cities around the world, you'll always have access to a high-speed, encrypted connection.
Contact info
700 S Flower St., Suite 1500, 90017, Los Angeles, United States
- 18005915241
- support@ipvanish.com
- www.ipvanish.com
4.1
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to set up works great simple to…
Easy to set up works great simple to understand how it works.
February 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I like it very much..the only thing is…
I like it very much..the only thing is you need to change the server quite often and sometimes is not working properly to watch a movie or sport. My internet is working perfect.
February 19, 2026
Reply from IPVanish
Hello,
Thank you for your feedback. We’re glad to hear you are enjoying the service overall, but we apologize for the inconvenience of having to switch servers frequently to maintain a stable stream for movies and sports.
We want to ensure you get the consistent performance your high-speed internet allows. Please reach out to us at management@ipvanish.com with your device type and the specific streaming platforms you're using. This will help us provide more tailored instructions and identify the best server configurations for your setup.
It took a while to install IPVanish to…
It took a while to install IPVanish to my TV. I downloaded the instructions from my cell and it provided vague instructions as to how to apply that to my TV.
February 18, 2026
Reply from IPVanish
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the frustration caused by the vague installation instructions; we strive to make our setup process as seamless as possible across all platforms.
To help us improve our documentation and resolve this for you, please contact us at management@ipvanish.com with your specific TV device type and model. This will allow us to prioritize your request and provide much clearer, tailored instructions for your setup.
I was hoping that it will help with…
I was hoping that it will help with spam and being targeted by soliciting sites.
February 19, 2026
Reliability
February 19, 2026
My previous ISP was throttling my…
My previous ISP was throttling my connection, even with different VPNs enabled. However, after switching to IPVanish, the throttling completely disappeared.
February 19, 2026
I've used ipvanish in the past and it…
I've used ipvanish in the past and it was excellent. Easy access, easy use and helpful for my family.
February 18, 2026
Great product
February 18, 2026
Download was easy setup
Download was easy setup, good value for money.will renew next year.
February 18, 2026
The best vpn
Brilliant vpn easy to use and at a extremely good price, I would highly recommend them
February 18, 2026
I never used a app like this before
I never used a app like this before. All my information was out there without protection. Now I have that protection.
February 18, 2026
I non-tech savvyt's nice to be able to connect to the…
It's nice to be able to connect to the internet wherever you might want to do and you know do it on your home device television but I am not very sharp with the technology stuff so I paid the money for the app but I don't even know if I got it to activate it I don't even know if it was working but that ain't no big deal for me but yeah that's really international experience I like it
February 18, 2026
Easy setup good coms
Easy setup good coms , been using for quite a while now never had any problems, all in all a very satisfied customer ,
February 18, 2026
Had a log in issue
Had a log in issue, and the chat connection was great, the agent was very professional and knowledgeable the problem was fix quickly.
February 17, 2026
Unprompted review
Reply from IPVanish
Thank you for sharing your feedback. We are truly sorry to hear that the service did not meet your expectations and that you’ve experienced difficulties regarding a refund. This is certainly not the experience we want for our customers.
We would like to look into this immediately and make things right. Please reach out to us at management@ipvanish.com so we can prioritize your request and investigate the status of your refund personally.
We appreciate your patience and look forward to assisting you.
Sofar so good!
February 5, 2026
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