Jessops Reviews 14,516

Excellent service from our local Shrewsbury branch. We went in to order a Sony camera and is happened to be Sony week where they were doing a deal on the camera we wanted. Max was extremely helpful and we would highly recommend Shrewsbury Jessops.

Eva explained all the features of the Fuji camera I was buying. She was well versed in all aspects of the camera and is a very good photographer herself, as evidenced by her website. Once she had shown me the camera, I went away for a couple of hours and thought about it and then went back and bought it.

The Staff at Jessops are amzing , experts, very friendly, and helpful. Young Jack at the Sauchihall st Jessops branch is fantastic 👌. He has always helped me out and gave me the best advice and directed towards the correct equipment at the best price .
Cheers Jack

Far better price than a rival, glad I shopped around. I didn't choose express delivery as I was buying for a birthday about 2 weeks away - nonetheless, my order arrived on the Monday after ordering on the Saturday night. Item was well packed and secure, I was kept updated about delivery and I was really pleased with my purchase.

You need to get a carrier who delivers on time. This one came on the day (allegedly), I got a message saying sorry I missed you. I took a day off work and never left the house. In mitigation the delivery next day was on time, but necessitated another day off work.

Jessops Kingston brilliant shop . .Staff always helpful and knowledgeable . .Only popped in to say hello and came out with a second hand lens . . . .

Excellent customer service with really fast response time and genuine desire to help. Absolutely first-class!
Really competitive price, free memory card included (worth an extra £100) and shipped immediately for free via DPD. Wouldn't consider buying a camera from anyone else.

Professional and expertise advise

I received outstanding service from jack at the Sauchiehall Street branch in Glasgow today. Thank you so much for all your help Maureen

Very helpful and knowledgeable staff.

The sales lady, she is absolutely amazing and wonderful and knowledgeable me and My Son we loved her

Pete is the man! Went here for passport photos. He got it right first time. Very happy and I normally hate my passport photos. Great price too! Fully recommend.

Perfect location for purchasing Binoculars in Kingston. There were a range of prices and sizes and more importantly, try before you buy. The prices were better than online as well.

I initially wanted to purchase the KASE REV PLUS 72MM ENTRY Kit which was advertised on the Jessops website at a fantastic price. I called just to check what was included in the kit and enquired as to when the KASE REV PLUS 72MM PRO KIT would be back in stock as that too was on special offer. I was informed that they had in fact one left so I duly purchased the PRO kit.
The whole process was seamless as I was sent a dedicated link to make the purchase and free delivery included well. The only minor downside was that the courier missed their collection on two occasions, resulting in not knowing if the item had been dispatched. A few emails to customer service reassured me that the item was on its way. My apologies and thanks to Ben in customer services who graciously endured my persistent enquiries. The situation was not of his or Jessops making. My filter kit duly arrived and I am very happy with my purchase.
Thank you Jessops

Consistently very technically knowledgeable and helpful staff at Shrewsbury, whenever I visit the branch.

I'm not even sure. The atmosphere was beautiful. The staff that attended to me was super patient and very helpful. And very resourceful too. I'd very well recommend this place anytime anyday. Thank you for having me.

This relates to an online purchase, not a specific store. The website on Friday said cut-off time for Saturday delivery was 16.00. I ordered before then but the order was not delivered on Saturday, despite me paying a premium for the service. To be fair, that has since been reimbursed after a call to customer service. What was worst was that at no time was I informed that the order would not be delivered on Saturday, so I waited in all day to no avail. When the order was delivered (on Tuesday) the parcel was hanging open and one of the corners of the flimsy cardboard box had been crushed. Fortunately the box containing the camera was intact. More by luck than management. My calls to customer service were handled professionally, but at no time was an apology offered, either for the delayed delivery or the issue with the packaging. Needless to say, I won't be using Jessops again.

Called into the Oxford Street shop to look at Cameras. The salesmn was extremely helpful and pleasant and sold me the perfect camera for my needs. Excellent knowledge of photography and great customer service.

Lens arrived quickly with no problems. Unfortunately had to use returns process (due to my error) which also worked surprisingly well. Would use Jessops again.

Helpful service