I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
Company replied
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
Company replied
Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring se... See more
Company replied
Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were able to show me exactly…
The staff were able to show me exactly what I needed
February 16, 2026
Reply from Jessops
Dear Hilary,
Thanks so much for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Dpd is not a good courier
Dpd is not a good courier. They didn't even try to get near my doorstep and told me there was nobody at home. Packaging was good.
February 10, 2026
Reply from Jessops
Dear Yeochan,
Thank you for your feedback.
We do sincerely apologise for any inconvenience caused however we are very glad to see that although the delivery was unsuccessful on 09/02, the following day on 10/02, your package was delivered.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Anna,
Thanks so much for sharing your feedback - our Jessops Sheffield Meadowhall team will really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Binoculars are realy good.excellant…
Binoculars are realy good.excellant price and excellent delivery.ordered Saturday arrived Monday and free delivery.
February 9, 2026
Reply from Jessops
Dear Neil,
Thank you for your feedback and support! We really appreciate it.
Kind regards,
The Jessops Customer Service Team
Returning needs to be like amazon!
I really like Jessops and deliberately bought from you instead of amazon. Unfortunately, I needed to return the item as it was too small and had to deal with the hassle of paying for a return and insuring etc. Amazon is so easy as if you need to return the goods you just click and it issues you with a label and you are good to go. Customer services were a bit nonchalant about this, making the return easier would help even if a cost is necessary.
February 9, 2026
Reply from Jessops
Dear John,
Thanks so much for your feedback - we really appreciate you sharing your thoughts. We are always looking for opportunities to improve our customer's experience so we really value your comments as it is incredibly important within that process.
Kind regards,
The Jessops Customer Service Team
A great buying experience.
Met a great assistant Joanne T. She made purchasing a pair of binoculars so easy. We went back and purchased a new camera and lens. Her technical knowledge was a great help in making the right decision to buy these products. She was happy to spend time talking me through the questions I had and making great suggestions as to the best product for me. A great purchasing experience.
February 13, 2026
Reply from Jessops
Dear Alfreton,
Thank you for your feedback.
We are thrilled to hear Joanne and our Jessops Sheffield Meadowhall team made your experience such a positive one.
We hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
I have entrusted my late mother’s 3m…
I have entrusted my late mother’s 3m slides for copying to memory stick. I have to say they were coped and returned to me within one month with exemplary service from Joe and Lauren and the team who did the copying. I have yet to check the memory stick and two copies but I am sure they will be fine and contain the 568 images that needed to be scanned and copied.
January 26, 2026
Reply from Jessops
Dear Janet,
Thank you for your feedback.
We’re delighted to hear that you were pleased with the turnaround time and the service you received from Joe, Lauren, and the rest of our Jessops York team. We'll be sure to pass your lovely comments on.
Kind regards,
The Jessops Customer Service Team
Really nice store
Really nice store. Staff really knowledgeable and friendly. Good stock.
February 13, 2026
Reply from Jessops
Dear Steven,
Thanks so much for your feedback, we're so pleased you enjoyed your experience with our Jessops York team!
Kind regards,
The Jessops Customer Service Team
Pete went above and way beyond to help…
Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring service!
If I was Pete's employer I would definitely give him a rise in salary!
What a real gentleman and example to other staff members.
February 13, 2026
Unprompted review
Reply from Jessops
Dear Jim,
Thank you for your feedback - we really appreciate you sharing your experience.
We're delighted to hear you enjoyed 5* service at our Jessops Kingston store and we'll be sure to pass on your incredibly kind words to Pete!
Kind regards,
The Jessops Customer Service Team
CENTON 10x25 compact
CENTON 10x25 compact. Delivered quickly and product is just what I wanted for a budget pair of binoculars to use when fishing!
February 12, 2026
Reply from Jessops
Dear Carl,
Thank you for your feedback. We're so pleased you enjoyed your Jessops experience!
Kind regards,
The Jessops Customer Service Team
Sensor cleaning was quick and effective…
Sensor cleaning was quick and effective
Very good job
February 7, 2026
Reply from Jessops
Dear Matthew,
Thanks so much for sharing your experience - we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Audrey,
Thank you for your feedback, we really appreciate your kind words and support!
Kind regards,
The Jessops Customer Service Team
Very good service when cashing in on my…
Very good service when cashing in on my camera equipment. Only issue was I had to chase to arrange collection via email after a few days of doing quote, as the selection of collection day on he website form didn’t seem to trigger anything for the collection. But once arranged all very swiftly handled.
February 5, 2026
Unprompted review
Reply from Jessops
Dear Simon,
Thank you for your feedback.
We do apologise for any inconvenience caused - at the time our trade-in team were experiencing a huge influx of trade-ins which caused some minor delays however we're delighted to hear you found the rest of our process efficient once you got in touch.
Kind regards,
The Jessops Customer Service Team
The Jessops team was very helpful with…
The Jessops team was very helpful with trading in my equipment. The evaluation came back with a great price, and communication throughout the process was smooth and clear. Overall, a really positive experience.
February 4, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for sharing your feedback - we're absolutely thrilled you enjoyed your Jessops customer experience and we look forward to helping you again in the future.
Kind regards,
The Jessops Customer Service Team
Expert advice and brilliant service!
I recently part exchanged some camera gear in store in the Shrewsbury store. I’d been looking to change my gear for some time and had visited the store several times and Sam was incredibly helpful with showing me different cameras and offering useful advice. During the part exchange process Max was also really helpful and I felt that he valued me as a customer. It was a pleasure to be able to discuss everything with a team of people in store rather than online. I really appreciate all their efforts and I love my new gear.
January 28, 2026
Reply from Jessops
Dear Edward,
Thank you for your feedback.
We really appreciate your kind words and we'll be sure to pass them onto Sam, Max and the Jessops Shrewsbury team.
We hope you're enjoying your new Fuji X-T5!
Kind regards,
The Jessops Customer Service Team
Very fast delivery and reasonable price
Very easy to order and good price with fast delivery
February 9, 2026
Reply from Jessops
Dear David,
Thanks so much for your feedback - we really value your support!
Kind regards,
The Jessops Customer Service Team
Really helpful staff.
February 2, 2026
Reply from Jessops
Dear Sarah,
Thank you for your feedback, we're so pleased our Jessops Kingston team were so helpful! We will be sure to pass on your lovely comment to the team who will really appreciate it.
Kind regards,
The Jessops Customer Service Team
Nikon Z50II
Your website lied when it indicated the camera kit I wanted was in store. I had to buy from your web site. A member of the shop staff gave me a demonstration of the camera. DPD's email said 9/2 but delivered 7/2. Well, that was a surprise!
Four stars for having to buy on line.
February 5, 2026
Good service but unnecessary and expensive packaging
Good service ordering and swift delivery from Jessops.
However, the item was a flat package about the size of a small greetings card that would easily have been posted cheaply and gone through a letterbox. Instead it was in an unnecessary large box delivered by DPD costing £4.49 with no option for safe place and left out in the weather. Fortunately fine just at that time! Ridiculous.
February 4, 2026
Reply from Jessops
Dear Chris,
Thank you for your feedback.
Your feedback is vital for us as we are always looking to optimise our customer experience so we really appreciate you sharing.
Our pin delivery service is set up to ensure our orders are delivered in the most secure and safe way possible to safeguard our customer's parcels. We appreciate this may seem less relevant for your particular value of package however we specialise in high value cameras and technology therefore ensuring every delivery is delivered securely is very important to us. I am afraid the pin service does not allow for any packages to be delivered through the letterbox though.
We are so pleased you enjoyed your experience overall!
Kind regards,
The Jessops Customer Service Team
Great instructor
January 27, 2026
Reply from Jessops
Dear Karen,
Thanks so much for sharing your feedback. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.