Justathlete 

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See what reviewers are saying

Rated 1 out of 5 stars

Certified scam, should have checked before ordering. Confirmation email, but no dispatched items email. No response from customer service. Please do not use

Rated 1 out of 5 stars

Order placed and payment immediately taken. No confirmation email or order number provided. First email to chase ignored. On sending a second email, told "something went wrong in our system" and produ... See more

Rated 1 out of 5 stars

DO NOT USE Bought item, nothing happened, chased company and they suddenly told me the item had been dispatched and gave me a tracking code for delivery. Parcel mysteriously never reached deliv... See more

Company replied

Rated 1 out of 5 stars

I ordered replacement parts for my cycling shoes. These were very poor quality, breaking after very little wear (2 rides). I suspect that the parts are not genuine parts from the manufacturer. Just... See more

Company replied

Company details

  1. Fitness Equipment Store

Written by the company

More than 100.000 sport products at Justathlete.com, the biggest online sports store.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Are Just Athlete scamming or just incompetent?

Are Just Athlete spamming or just incompetent? Either way avoid these guys!

They charged my card for a product they didn't have in stock. Despite this they continue to advertise the product on Google Shopping and their website.

I got a refund after a few days of hassling customer service.

10 days later, just as I thought I'd seen the last of these muppets they've charged my card...again. Maybe they thought I wouldn't notice.

Buyer Beware. Do not order from these guys under any circumstances.

April 18, 2021
Unprompted review
Justathlete logo

Reply from Justathlete

Hi Ben,

Thanks for your review. I understand that you are very shocked when you feel like you are being scammed. Therefore, I will try to explain as clearly as possible what took place.

You placed an order on the evening of the 8th of April. This product was unfortunately not in stock but could be ordered.

We contacted you the next day on the 9th of April and canceled and refunded your order. This refund was processed by the payment company the same day at 23:30.

This weekend, you contacted us because we had again charged your card. We of course immediately investigated how this could happen, but the last transaction we could find was your refund. We have found no evidence of a new charge to your card.

We kindly ask you to share the details of this new charge with our customer service team, so that we can contact the payment company to verify the source and reason for the charge.

Kind regards,
Collin

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Rated 1 out of 5 stars

Money withdrawn without shipping items

I ordered two pair of skates.

A week after, the money was withdrawn from my account without any shipping notice. It is not legal to withdraw the money without shipping the items.

The day after the money is withdrawn I receive a mail stating the skates are out of stock and cannot be delivered.

I have not yet received my money back.

I will never shop on this website again.

February 11, 2021
Unprompted review
Justathlete logo

Reply from Justathlete

Dear Customer,

Thank you for leaving a review.

Sunday you ordered and paid for two products. Sadly, the products you ordered are out of stock. This morning we cancelled and refunded your order. We were not able to refund your order any earlier, because only this morning we learnt that we would not be able to restock this item through our supplier. The money will arrive in your account within a few days.

We are sorry for the inconvenience caused.

With kind regards,
Collin

Rated 4 out of 5 stars

Positive experience

I must admit that I was a bit skeptical before placing an order after reading the reviews, but I ordered anyway. My order was placed in the evening on the 14th of January and was delivered to me in Denmark on the 20th of January, which I think is acceptable considering this was shipped from the Netherlands. Product was as expected and the price was good. I would have no problem shopping here again.

January 21, 2021
Unprompted review
Justathlete logo

Reply from Justathlete

Hi,

Thanks for sharing your experience!

With kind regards,
Collin

Rated 1 out of 5 stars

Bad price, poor service

Bad price, poor service... Misinformation and unreasonable pricing on shipping only made worse by the fact that the shipment was delivered at a wrong adress. Bad service could not, would not handle or compensate.

January 21, 2021
Unprompted review
Justathlete logo

Reply from Justathlete

Hi Kasper,

Thank you for taking the time to write a review. I understand that it is very inconvenient to have the package delivered to a parcel shop, instead of your home address. Especially in these times.

Sadly, the tracking does not give us any reason as to why this has happened. That's why we started an enquiry with the delivery company, as soon as we know more we will give you an update on the situation.

With kind regards,
Collin

Rated 1 out of 5 stars

Find another place to shop!

After aprox 2 months I still havent got my money or my order (2 of 3). And I have sent everything they have asked for incl. the respons on my review. Can NOT recomment this firm!

January 8, 2021
Unprompted review
Justathlete logo

Reply from Justathlete

Hi Carina,

Thank you for taking the time to write a review. One of the two packages has been awaiting pickup at a post office. I hope you understand that we have not been able to refund the package when it was still awaiting pickup.

Last week, the package has been collected at the post office and forwarded to our warehouse. Normally, we wait until the packages actually reach our warehouse to refund an order. But this time we have made an exception and have already refunded your order. Our apologies for the inconvenience.

With kind regards,
Collin

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Rated 1 out of 5 stars

Might receive my item in 2022

I placed an order two weeks ago and got sent an invalid link to say my order has been dispatched. Haven’t been able to contact anyone since not have they emailed me the correct link. Rubbish customer service that end their emails with the standard “I hope that I have informed you sufficiently” when they haven’t even answered your question!
I tried calling (from the U.K.) and got charged for being on hold for 20 minutes with no answer.
Lesson learnt would not use again - stay clear!

December 28, 2020
Unprompted review
Rated 1 out of 5 stars

Slow logistics and awful service.

I made an order 15 days ago and it hasn’t even been shipped yet. Their client service is awful, they take 2-3 days to respond emails, which I guess delays the service even more. Bad experiende overall, will not buy again from them.

December 13, 2020
Unprompted review
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Rated 5 out of 5 stars

Quick and reliable

I ordered my skates last week Tuesday 11th at midnight and I received my skates Thursday 21st at 1330 GMT. They were the size I ordered and in perfect brand new condition. I highly recommend this company. And I will definitely buy my next pair from here too. I've already recommended this site to my friend.

August 21, 2020
Unprompted review
Rated 5 out of 5 stars

kayak

I ordered a kayak from here, it arrived within a few days as per the timeframe stated, very good product and cheaper than elsewhere. Rather confusingly the price is converted into euros when ordering online, but I was billed the correct sterling price in sterling on my credit card.

August 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience - couldn’t rate these guys more highly. Ordered Reebok battling rope on Sunday, product arrived the following Saturday. Plenty of communications and tracking info throughout the process. Will definitely buy again.

August 8, 2020
Unprompted review
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Rated 4 out of 5 stars

No problems.

I ordered an inflatable kayak from this company as It was struggling to find availability elsewhere on the internet, summer 2020. On order confirmation an 8 day shipping was mentioned and I noted the company is not based in the uk. I subsequently read less than favourable reviews. After a few days with no dispatch note, I e-mailed and got a prompt reply with reassurance. A day later it was dispatched and arrived 2 days later (we live in the Highlands of Scotland). The item was as expected and in full working order. So my experience was a good one.

August 7, 2020
Unprompted review
Rated 5 out of 5 stars

Recommend Justathlete

I live in northern part of sweden (Luleå)
I bought intex explorer kayak and thought it would take weeks but to my suprise i took only one week, 7 days to get the kayak 17kg...
I can only say that i recommend Justathlete!
Thanks, now my whole family can have a adventure together..

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

5 stars service

I just received my Rio Rollers.Thank you!
Justathlete was the only place where I could buy the Rio Rollers in size 6.
I was worried about shipping but it took 7 days(5 working days)

August 3, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

As others, I was slightly worried reading the reviews after having purchased from this company.
Needn’t have been, fantastic communication from start to finish. Intex K2 inflatable kayak arrived in 4 days.
Fabulous company.

August 3, 2020
Unprompted review
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Rated 5 out of 5 stars

Ordered an inflatable kayak and had it…

Ordered an inflatable kayak and had it delivered in perfect condition a week later! Was a bit hesitant due to reviews but it went very smoothly and we’re thrilled with the kayak. Couldn’t find it anywhere else for anywhere close to that price. Highly recommend!

August 2, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and quick delivery

Great service. I ordered 2 kayaks on Saturday morning and they arrived by Friday lunch. They were much cheaper than anywhere in the UK. Communication was excellent too- I emailed the company before and after buying and they were both answered within 20 minutes. Would definitely recommend.

August 1, 2020
Unprompted review

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