Karparkingheathrow 

I arrived at Heathrow terminal 3 at 17:00 and contacted the team at 17:45 via phone and message. Initially, I was informed that my car would be ready within 30 minutes. Unfortunately, this was not the case.
Despite making several follow-up calls, my car did not arrive until 19:40. This two-hour wait was particularly challenging as I was accompanied by my two young children, aged 2 and 3. The delay and lack of timely updates were unacceptable and caused significant inconvenience.
During one of the calls, I was assured that I would receive a refund for the delay. Today I received an email stating I will be getting 50% discount code for next booking valid for 6 months only - basically they know majority of the travelers won't be travelling in next 6 months as they just travelled, this way they don't pay anything towards their terrible service. PLEASE NOTE: INDIGO PARKING IS A PRODUCT OF KAR PARKING HEATHROW - READ THE TRUSTED REVIEW WEBSITE. These guys are scammers I checked their address on their website but that address is not registered with the companies house government and their landline phone number is just automated messages. PLEASE AVOID THIS COMPANY. I will be speaking few of my friends who are lawyers and will try to take these guys to the court for mis selling/misleading their services under Under the Consumer Rights Act (2015), and for hiding information on company registration. - I wrote the same review under the comparetheparking.co.uk website, this is where I purchased the service if it doesn't show up in there then you know it belongs to them as I can't see single negative feedback on there.

Unfortunately the negative reviews about this company are accurate. This evening my family of three young children and I arrived, made our way through customs, called the company once our bags were collected and then had to wait over 45 minutes for them to arrive with the car. Initially they did not answer the phone and then were unapologetic and unsympathetic about the delay. You would save both time and money by using the airport longstay carpark.

Returned my car so dirty that the visibility through the windown was illegal. I have never seen my vehicle in such a terrible condition as to when it was returned. The car had nothing been cleaned on drop off, I had to detour and pay to have an emergency clean so I could safely drive home. Not to forget their poor time management upon collection almost causing us to be late for checking in.

Avoid
Got my car back - my Audi cable that connects my phone to the car for Apple car play was missing. Cable
Issued by Audi and retails around £30 so one of the drivers has flogged it. I can understand the importance of not leaving valuables in the car but a cable that was attached. Absolute charlatans

Very bad time management having to wait over 45 minutes for ‘meet and greet’ clearly no flight tracking even though they require all the information on booking the service, aswell as extra charges for entry of the car park

The company we ended booking with through compare parking prices was KAR enterprises.
Our flight was 45 mins early and I was told I needed to wait 35-45 mins to recieve the car. They don't track flights. I waited and waited past the arranged drop-off time. I phoned and went through to the answer phone. Waited, phoned again to be told their fleet car had a puncture and they were getting the bus to the compound to collect my car. What rubbish! A business wouldn't be able to run at Heathrow with 1 person and 1 fleet car. My husband phoned and told them to get the car to us or pay for an uber to take us to the car, they then arrived 45 mins later. 2 hours since the 1st phone call. The GPS on the car showed it had been moved 3 times in the week we was away. They left the window open 1 time and we had to phone them to tell them to shut it. The GPS also showed that their 'compound' is a house on a country road with a large driveway. If I had read all the shocking reviews about these people and what they have done to other cars, I would never have gone with them and I find it amazing that they can continue as a company.

Do NOT use this company unless you are happy waiting 50mins for your car! I waited over 50mins in the short stay car park for my car and was also charged an extra £15 total for the short stay car parking. Total rip off. Bad customer service and rude drivers. If you would prefer not feel disappointed and disrespected then use a different company. Very dissatisfied customer! Not that they care, once they have your money service isn’t important!

If you are prepared to pay another £15 in on the spot charges and wait an hour for pick up...this is the service for you.

This company needs to be shut down. Followed their process for complaints was told 2 weeks to get a response. 8 weeks later I finally get an attack via email and no response on my claims. Totally unprofessional I guess any good review on here is by an employee or the owner. If only they spent the same energy on providing a reputable service.

I have used KPH for a number of years. Very convenient for meet & greet, reasonably priced & never had an issue on collecting my car.

Never ever use this company.

This company should be shut down. At the end of our holiday, our car was returned with a panel removed from the front grill and the parking sensor removed, with wires cut. There is seemingly no recourse. Nobody is responding to the complaints email. The guy answering the only phone number given on the website says that it's nothing to do with him, he is just the parking guy and is about to leave the company anyway. I'm now going to call the police and contact the ombudsman to see what I can do about the theft of parts from my car whilst it was in their care. A complete disgrace.

had to wait 30 minutes for them at the airport resulting in a £13 additional parking fee! The car was driven 4 times over the week it was with them, it covered over 80km while "parked" with these clowns.
When I called the one phone number they have listed (a mobile) to ask what had happened the guy said he didn't have time to talk about it and hung up!

We have just used their service and on review of our dashcam, found that the car was left parked facing the wrong way outside 1 Rodney Way, Colnbrook, Slough SL3 0PN (which is on a corner of a road junction), for 5 days.
Do you class this as secure parking?
The Video’s audio footage also clearly indicates that during the start of journey to this destination ( via someone’s house overnight on Bath road in Longford,) the glove box and central console was being opened and searched through, and consequently 2 x five pound notes have gone missing from the central console.
This looks like a two man set-up and clearly one of them is a thief.
The dashcam also reported that the driver drove 72mph in a 50 zone, while taking the car to it's first port of call.
This video footage is availble to anyone interested on youtube. trustpilot will not allow me to put a link to it .. so go to you tube and add
/watch?v=14jWAw3RQEI
at the end of the url.
Time stamp from 2:40 to 3:50 listen to the audio of the central console , and possibly the glove box, being opened and searched through.
At 8:10 the driver is clocked doing 72 mph on a 50Mph road.
On return of the vehicle the driver, according to your email, should have waited for me to inspect the vehicle before he left. He disappeared as soon as he handed the keys back.

The price of this service was £64.39 paid to “Compare your Parking”, and we also had to pay £15, in total, to exit the short stay car park on our arrival and departure. This additional payment was not mentioned in any of the sales pitch.
In summary, the total payment of £89.39 (including the £10 stolen from the centre console), was paid for the car to be left on the corner of a road in a housing estate in Slough for 5 days.

45 mins from getting the bags. What a joke. Suggest using a more reputable organisation. Not even sorry for their poor service. And on drop off they didn’t pick up the phone either 😬

Fantastic service. Cheap and affordable outdoor parking. Delivered in 30mins. They advised me to stay in the terminal and keep away from cold. Driver called when he was closed to the terminal. This level of communication saved me and my kids from severe cold.

Excellent service. Superb customer service. Car was perfectly picked and dropped on time. Very polite staff. This is my third time I used their service and haven’t let me down. Highly recommend

terrible. left my car with them at LHR T5. Made a change to the return time 5 days before and when I arrived back at 3pm I called as there car was not there they had not adjusted the time and was still expecting me at 9pm. I told them I already adjusted this and it was confirmed by their website and on an email. They were rude and said well then you need to wait at least another 30 mins before the car arrived. I did so and when I got home I checked the GPS tracking of the car after dropping off the car they drive it for 22 miles for over 1 hour before parking it. I also noticed that the passenger seat was moved right back to accomodate a tall passenger which means they had someone else in the car. I sent an official complaint after questioning the extra 22 miles driven in the car and the additional passenger and of course I got no reply, despite sending it 2 weeks later after checking their complaints policy on their T&C's which specifies 14 working days. Still not had a reply and I doubt I ever will. Time to consider submitting a small claims court case and notifying the car park comparison websites to remove them from their listings.

AVOID.. my car has a tracker and it was moved a few times … then parked near a Tesco express on a side street…When my partner phoned to ask why they were moving my car they were very rude and said they could do what they wanted with my car. Got to airport and had to call the AA …. The AA said a sensor cable had been cut…. Not broken… CUT.
I have photos of proof as to where my car had been moved too… DO NOT BOOK WITH THIS FIRM

Awful.. Should have read the reviews before booking!

Were uncontactable when we arrived home and tried to call to get car dropped off. The flight was delayed but they were trying to call me apparently even though I was on a flight at the time.

Was told id have to wait an hour.. Then when hour was up they said the car was blocked in and id have to wait until tomorrow... I said I was on my way to collect it and then they said they were on their way..

Car arrived and driver disappeared. In the morning I could see in the light they had got the car stuck wherever they had parked it and dragged it out with a rope which was still stuck round the front axel.. Very dangerous.

AVOID

Absolutely awful. 30 min wait to drop off and collect car. DO NOT USE