Kwantum Reviews 

Quantum has a wide range of products at reasonable prices. Customer service is also great!

Kwantum provides its customers with excellent customer services and quite low prices comparing to other stores around.
My experience was really good.

Good shop, good prices

We ordered a couch online. When the truck arrived, there was no couch to be delivered.
After a few days, I decided to call to get information on the new delivery date, only to discover that the couch could not be delivered anymore. I understand order/delivery issues happen, but I expect proactive communication when things go wrong...

The customer service is very good! They are friendly and are solution oriented. Besides, the shop in itself has a lot of offer as well. Would highly recommend.

Great products and good prices. Easy online ordering and free instore pick up.

Item was delivered before expected date. and quality of product is very good enough

I received the carpet, but if you call it installation – that’s was not done.
Two sided tape in couple of places is not for what I paid 170 EUR…

You charged from glue which wasn't even used as montage team understood that it's not possible to use it.

Overall, the sortation is good and helpful, the behavior of the staff and I don't know about the prices comparatively. But, I have one tender suggestion and criticism for you and as well the country level ...! Since it is business and you will be expecting people from different countries and nationalities..., why there is no English language on the key sortation and some key needful information about items...! I am not a political individual but rather than English is international language and most people convers it globally...!?

Absolutely dreadful "customer service", genuinely never experienced such bad service. Uncontactable by email and phone. We ordered the metalen vitrinekast castello, which was delivered in a timely manner (I must admit) however once we opened the packaging we noticed that one of the legs was bent, which is unsafe for a heavy piece of furniture especially once it is filled. But ok, this happens where products can be damaged and no problem if it is resolved (also a good opportunity for a company to turn a negative experience to a positive), we thought we would just contact them and have it replaced. 4 weeks have now gone by and not a single answer to any emails, end up waiting on hold when phoning. As of yet, not managed to speak to anyone. We now have a boxed vitrekast sitting in our hallway for 4 weeks. Joke of a company! Can only hope someone actually works for this company and see's this message! If its not resolved in the next week our only option will be to put the vitrekast in the street to get it out of our way and figure out how we can get our money back! P.s. It says my location is Sweden, but that is not correct, this occurred in the Netherlands

I asked three staffs about whether I could order a product in store. And three of them gave me different answers. I am not sure which one is true. And I was confused.

Good service and good value for money!

I found a specific lampshade online and when I went to the shop it was not there. However, the customer service I received was excellent. The lady found the lamp online for me and ordered a free delivery to my home which arrived only 2 days after! She also helped me choose the perfect size of the lightbulb and suggested other products that might go well with it. Totally recommend!

The customer service is very bad (absent actually). I bought some pillows that in the website was written they are 32cm but in reality they are 38 cm. When I explained this to them they didn't say anything and I had to pay the delivery costs to receive and return them that are 6 euros each way for a mistake that is theirs. Very bad.

It was a great explanation and knowledge about the product

Good distribution of the products in the store, great variety of them

I bought a dining table and 4 chairs online on the 2nd of July. I only received the chairs on the 18th of July, so far so good.
On the 25th of July, I received an email informing me that the dinner table had been sent, but I did not receive any further information. I sent emails to customer service, I never received an answer. I called customer service and they never answered the phone for days.
Until I contacted them on Instagram, on the 8th of August, and that's when they told me that something went wrong, because the dining table is out of stock, and that they were going to issue a refund. How you buy a table without stock?
How is it possible, the purchase is made and after a month of waiting, I only get an answer through Instagram?
Customer service is non-existent!!!

Nice products and good offers. Kwantum is my favorite store.

The offer that I make on July 16,2022 was not entered to the system properly and goods not reached to my home as per plan , may this because of last working minutes we did this transaction.