MediaMarkt Reviews 

The service here is appalling, we needed to wait twice. first at the front service desk then at another specialized service desk which opened 15 minutes later. just to turn in an apple laptop. They couldn’t take it from the front service desk to the specialised service desk. Taking about an hour to just get the thing in the system without even being checked.

the most incredible customer service and attention from the lady who went out of her way to help me get my TV ready for pick-up.

Bueno! todos

Two weeks ago today, on Thursday 13th August in Barcelona, I received the wrong delivery: an incorrect colour fridge freezer. It was scheduled for delivery between 09:00 and 15:00, but it didn't arrive until 20:00. The old fridge was also supposed to be taken away as part of the delivery, but the delivery staff said they would only do it if I paid them cash.

Since then, I've been asking MediaMarkt to at least come and remove the incorrect unit, and nothing has been done. I'm now stuck with both my original faulty refrigerator and the incorrect one sitting in my apartment, with no update on when either will be collected, let alone whether I'll get the correct refrigerator or a refund.

Not good enough. The customer service staff have been pleasant, but it's clear they have no authority to actually resolve anything. I would appreciate MediaMarkt actually resolving this rather than more apologies with no action. If this continues much longer, I will be looking into a chargeback through my bank and will never order from MediaMarkt again.

Excellent service recommended

Plaza major malaga
One of the worst MediaMarkt stores I have visited anywhere in Europe.

It is unbelievable that such an important department covering TVs, projectors and related products has only one person serving customers. After 40 minutes of waiting, the situation was exactly the same: one employee spending around 20 minutes with a single customer while the queue continued to grow.

What makes it even more frustrating is that there were plenty of other employees working throughout the store, yet nobody came to help or seemed concerned about the customers who had been waiting for so long.

I had specifically driven around 30 minutes to this store to buy a Hisense C3 projector for approximately €1,300. After waiting for 40 minutes without receiving any assistance, I eventually walked out of the store without buying anything.

The day I went to the he shop it was very busy, the young male helping me it was very knowledgeable and answer all questions that I had without a rush

Great variety of products. Normally they have more economic options compared to its competitors.

i recieved the product

No service, nobody would help us answering the questions we had to a specific product

Good product catalogue and very competitive prices

The parcel was delivered to a pick point, not to address indicated

Delivery was overdue but my queries concerning it were replied to politely and clearly

Ordered compact climate system online. The item was never delivered as forwarding company just cannot find an address using google maps. Never called or emailed me. Nonsense that they marked as delivered so I had to prove I never got it. Now, Mediamarkt Spain cannot process refund and does not reply my few emails after 14 days of their own policy.

Brilliant, good service

I ordered a MacBook for 2000 Euro and it arrived in a box that was way too big for the product. In this box I found the nice white Apple packaging dirty and damaged.
I run an online store myself and if this was the way my staff would ship expensive products to my customers I would be utterly ashamed. The perception of receiving a luxury product is important. This MacBook was shipped in a way you would expect a 10 euro product to be shipped.

Horrible service. Ordered AC with 2 units in the beginning of July. Had it installed 3 weeks ago by them and it worked for 2 days. Waited 3 weeks to get someone to come and fix it, live in Barcelona with 40 degrees inside and can’t sleep. No response whatsoever by installers. I pad almost 1200 euros and 400 for the installation. When a product is paid and not working the response should be much faster! I can’t be in my own apartment. Never again Mediamarkt. I get no sleep, stressed and feel so disappointed. This is destroying my summer.

I have answered to the email two times and have not got an answer. If you mean you’ve sent an email after reading this, I have not received any. I was promised last Friday from you that the installation company would contact me on WhatsApp this week, nobody have contacted me. This is horrible.

Me encanta mucho

I updated my complaint against mediamarket. They just replied on my post but didn't get any solution. I purchased projector form them and it was in guarantee but they were asking money for repair. I am so unsatisfied in future I will never prefer to buy anything but from media market this incident happened to me second time.

Very bad service unfortunately. Still didn't get my product back. I wasted my money over mediamarket. They will just do formalities over my post. No solution for customer who paying you.