Mr Clutch Reviews

4,223

•

4.7

Car Service

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, friendly, and knowledgeable, making every visit pleasant and stress-free. People also deeply appreciate the efficient online booking process, swift turnaround times, and extremely reliable vehicle repairs provided at very affordable, competitive prices. However, some customers also noted frustrating issues concerning poor communication, prolonged delayed responses from customer service regarding unresolved complaints, and unexpected final price increases. Additionally, a few reviewers experienced uncompleted maintenance work, damaged vehicle parts, or disputed extra charges after bringing their cars in for servicing.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the friendly staff, punctual scheduling,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, helpful, and... See more

Price

People report positive experiences with price, highlighting affordable and reasonable costs across services.... See more

Customer service

Users describe positive interactions with customer_service, noting that staff are polite, helpful, and... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as seamless and stress-free... See more

Reviews shaping this summary

Andy from the Fishponds branch has to be the most courteous and helpful garage manager ever. Empathetic and calm Always gives good advice. MOT tester on this particular occasion (relief tester)... See more

Company replied

Excellent! Reliable, friendly, they have easy to understand pricing and very affordable. We have used Mr Clutch on numerous occasions and have been very happy with our service. We’ve used them fo... See more

Company replied

Booked in for a major service and MOT for the 29th June. Unfortunately due to part issues Mr clutch was unable to complete the job until the next day however communication was made with plenty of n... See more

Company replied

Have used Mr Clutch for years and recently moved house so using the Strood branch now. So knowledgeable and helpful , the guy on the front desk is always going the extra mile too. Recent works, maj... See more

Company replied

Company details

Car Service

Information provided by various external sources

Mr Clutch Autocentres are nationally recognised as the UK's leading clutch, brake & transmission specialist. With over 45 autocentres throughout the country providing a wide range of garage services that include full car servicing general repairs and MOTs.

Contact info

2 Priory Road, ME2 2EG, Rochester, United Kingdom
01634 717747
customerservices@mrclutch.com
www.mrclutch.com

4.7

Excellent

4K reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Reception professionals and polite, informed of time scale to complete service. Rang to let me know that vehicle was ready to collect and of defects.
Could not fault service or staff
Will use again when the need arises.

May 22, 2026

Unprompted review

Reply from Mr Clutch

May 26, 2026

Hi Judith Atwell,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 21, 2026

Quoted me £1192 to fit new front brake…

Quoted me £1192 to fit new front brake discs and pads on my Skoda. £600 more than a Skoda/VW main dealer.

May 15, 2026

Unprompted review

Reply from Mr Clutch

May 21, 2026

Hi,

Thank you for taking the time to provide your feedback, we're really sorry to hear that you're unhappy with the service that you've received.

We've checked our records, and do not have any invoices in your name, so we're unable to find your booking.

Please can you contact our Customer Services Team, so we can fully investigate your concerns?

Thanks,
Mr Clutch Autocentres

May 20, 2026

Great service from Mr. Clutch in Reading!

Called into the Reading branch after my trusty old Yaris started booming like an old DC3. The lads couldn't have been more helpful, and despite me being a drop- in had popped a couple of new wheel bearings in within 24 hours, which I think is pretty impressive. Price was on the money too. Thanks guys!

May 20, 2026

Unprompted review

Reply from Mr Clutch

May 21, 2026

Hi Mark Elliott,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 19, 2026

5 star service

5 star service. Absolutely brilliant on all fronts. Thank you!

May 16, 2026

Unprompted review

Reply from Mr Clutch

May 20, 2026

Hi Kirsty Hopkins,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 19, 2026

Very good, very quick, very happy

Very good, very quick, very happy.

May 19, 2026

Unprompted review

Reply from Mr Clutch

May 19, 2026

Hi Jason Capnerhurst,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 18, 2026

Very efficient I arrived early and they…

Very efficient I arrived early and they took my car for the MOT very friendly and informative staff I have been visiting Mr Clutch Croydon for many years due to good service and honest prices.
I would highly recommend.

May 18, 2026

Unprompted review

Reply from Mr Clutch

May 19, 2026

Hi Mrs Dewhurst,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 18, 2026

Friendly and honest.

May 18, 2026

Unprompted review

Reply from Mr Clutch

May 19, 2026

Hi John Page,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 18, 2026

Booked a mot at 8:30 am and finished in…

Booked a mot at 8:30 am and finished in less than 1 hour.

May 18, 2026

Unprompted review

Reply from Mr Clutch

May 18, 2026

Hi Wei,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 15, 2026

Happy with the service I received…

Happy with the service I received today, friendly staff and courteous.

May 15, 2026

Unprompted review

Reply from Mr Clutch

May 18, 2026

Hi,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 15, 2026

I`m a returning customer

I`m a returning customer, easy to book without a long lead time, friendly and fair service and pricing.

May 15, 2026

Unprompted review

Reply from Mr Clutch

May 18, 2026

Hi Russell Mattin,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 15, 2026

Van broke down on a Saturday

Van broke down on a Saturday, 3.pm , alot of the garages have closed for the weekend , one call to Mr clutch , "yeah bring it in " , given a quote for best and worst case scenario for a new clutch. Had the van fixed and ready by 3 pm on a Monday. The enfield branch are life savers.

April 25, 2026

Unprompted review

Reply from Mr Clutch

May 15, 2026

Hi Jamie Mcclory,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

May 15, 2026

I just pass Mot today for my BMW 2010

I just pass Mot today for my BMW 2010, so the are honest .

May 15, 2026

Unprompted review

Reply from Mr Clutch

May 15, 2026

Hi Andrejs Bidzans,

Thank you for taking the time to leave us a great review, we really appreciate it!

We hope to see you again soon.

Thanks,
Mr Clutch Autocentres

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