Proovia Couriers Reviews 

59,868
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 14,995 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the drivers are extremely polite, punctual, and go above and beyond to carry heavy furniture straight to the room of their choice. People also appreciate the brilliant communication, noting that they receive consistent and accurate updates from dispatch all the way until the package arrives at their door. Some reviewers were not happy with occasional scheduling issues, reporting missed time slots or delayed delivery dates that required waiting longer than expected. A few consumers additionally experienced problems with items arriving damaged or unhelpfully handled by the personnel during the final drop-off.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, expressing great satisfaction with the promptness, care,... See more

Staff

Users describe positive interactions with staff, frequently praising delivery drivers for being polite,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt delivery, competitive... See more

Product

People report ambiguous experiences with product delivery and condition. Many consumers express great... See more

Customer service

Reviewers consistently share positive feedback about customer service, highlighting first-class communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gurpreet Singh and his colleague delivered a large table- it came in two parts. They carried it up a long lane, then upstairs to our dining area as we live in an upside down house. They were so polite... See more

Rated 5 out of 5 stars

I would like to thank Saif Nazakat for his excellent customer service. He was really patient and polite and waited for me as I was not at home when he arrived with my delivery. He and his colleague... See more

Rated 5 out of 5 stars

I am very happy with this transporter. Their quote was considerably less than the rest, I did wonder if it was too good to be true so I checked their customer reviews which in the main were very good.... See more

Rated 5 out of 5 stars

1001152 Daniel Gheorghe . Very friendly guy . Delivery was on time and carefully delivered. Would definately use and recommend him to friends and family. Im pregnant and he helped carry my delivery in... See more


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Moving Company
  5. Piano Moving Service
  6. Shipping Company

About Proovia Couriers

Written by the company

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


Contact info

4.8

Excellent

TrustScore 5 out of 5

60K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(59,868)

14,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No respect

Comical, uncaring. How can they get such a high rating!

Olru Andrie and his mate made a botch delivery of my new front door.

Once they confirmed I was the delivery address one of them holding the door quite literally took a run up the drive and heard a ‘crack’ as he hit the door frame under the fan light, undeterred he made a second crack as he hit the frame of the storm door fan light.

I stopped him he would have crashed into the original plaster arch in the hallway where he promptly dropped the door on its corner for a third crack as it hit the floor.

All this time with his colleague watching on shoving a delivery tablet in my face to sign.

No pre phone call, no manners, no courtesy or respect shown. They were in and gone in 30 seconds.

Once I checked the packaging scuff marks and damage were clearly viable as it’s been dragged round the warehouse.

Considering how well it was packed on the corners of the door, the Proovia warehouse and delivery team have dragged centimeters (not millemeters) of padding away of packaging on the corners so it’s highly likely the wood has been burred.

The load couldn’t have been secured during transit as there are chips and tears in various parts of the packaging where it’s snagged on something

Fed back to Proovia who have done nothing apart from apologise.

Total shambles - I hope you are more lucky than me.

August 22, 2026
Unprompted review
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are very sorry to hear about your experience and particularly concerned by the way you have described the handling of the door during delivery.

Your comments regarding the delivery crew, including the handling of the item and their conduct at your property, have been referred to our Quality Assurance team for review.

Regarding the reported damage to the door, please contact our Claims Department at claims@proovia.delivery with your booking reference and photographs of the item and packaging, if you have not already done so.

The team will be able to review the available collection and delivery evidence and assist you further.

We sincerely apologise for the experience you had and appreciate you providing such detailed feedback.

Yours, Proovia Couriers

Rated 5 out of 5 stars

Delivery from John

Delivery from John, very quick and professional. Called 20 mins beforehand to notify, quick delivery good service!

August 25, 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet is a top man

Gurpreet very good delivery man, not only did he call me 5 mins before he arrived, he and his colleague were happy to carry my parcel round the back garden for me and both we're up beat and had a good sence of humour, highly recommend, top job lads, and thanks Davie 😊

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

A waste of time

Told to wait in for a three hour time slot. Then once time slot elapsed, emailed to say delivery in three days time! A wasted day.
Rubbish.

August 22, 2026
Unprompted review
Proovia Couriers logo

Reply from Proovia Couriers

Hello,

We are sorry to hear about your experience.

We understand how frustrating it is to arrange your day around a confirmed delivery window, only to be informed after that window had passed that the delivery would need to be rescheduled.

Your feedback has been passed to our Operations and Quality Assurance teams so that the reason for the missed delivery, the timing of the notification, and the communication provided can be reviewed.

Please accept our apologies for the inconvenience caused and the time you lost waiting for the delivery.

Yours, Proovia Couriers

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, kept me informed throughout the logistics and the driver was really helpful can’t praise him enough Thank you!

August 22, 2026
Unprompted review

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