In a world of terrible couriers these guys were great. Kept me informed, good tracking information, on time and pleasant. Recently had DHL and FedEx both give me incorrect information and then tell me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At 84 I am long retired after over 40 years in the antique furniture business so consider I know how to handle valuable pieces of furniture. First time I have dealt with your company but everythin... See more
I accept the journey was long together with heavy traffic. Knowing that the driver was Romanian and his mate as well, I greeted them in Romanian much to their surprise. They were extremely polite a... See more
Couriers delivered two bedside cabinets which were well wrapped up. No issues parking and delivered well within time slot given so well pleased. Driver and fellow deliverer were helpful and polite. T... See more
Company details
- Courier Service
- also in
- Courier and Delivery Service
- Moving and Storage Service
- Moving Company
- Piano Moving Service
- Shipping Company
About Proovia Couriers
Written by the company
Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.
Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.
We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.
Contact info
Units 115-119 Fort Dunlop Office 110, Fort Parkway, B24 9FE, Birmingham, United Kingdom
- +44 121 314 9848
- support@proovia.delivery
- www.proovia.delivery
4.8
Excellent
61K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Exceptional
Sabin went above and beyond to make my delivery. I would highly recommend his services in the future. 10/10
October 8, 2026
Unprompted review
Plenty of information about the…
Plenty of information about the delivery. Arrived within the timescale provided.
October 8, 2026
Excellent communication & service
Excellent communication & service. From the moment they received the delivery order from my supplier through to the arrival on site the communication was superb. The clarity & frequency of the updates was brilliant and the information provided was timely and reassuring. Driver Nicolae called with an arrival update on the day and he was right on time. His swift unloading of our order and careful handling was appreciated. Would recommend for future deliveries.
October 8, 2026
Terrible don't use this company!!
October 8, 2026
Reply from Proovia Couriers
Hello,
We are sorry to hear that you were disappointed with our service.
We would appreciate it if you could share some more details about what went wrong during your delivery so that we can understand the situation and investigate it properly.
Please contact us at marketing@proovia.delivery with further information about your experience. Our Quality Assurance team will be happy to look into it.
Yours, Proovia Couriers
Excellent
A very well thought out, clear and efficient service. Lovely cheerful delivery driver and assistant even in the rain. Goods were collected and arrived within the given time frames. Delighted!
October 7, 2026
In a world of terrible couriers these…
In a world of terrible couriers these guys were great. Kept me informed, good tracking information, on time and pleasant. Recently had DHL and FedEx both give me incorrect information and then tell me outright lies.DHL delivered damaged parcel. Proovia I could not fault.
October 8, 2026
Very efficient service but wish they…
Very efficient service but wish they could follow the safe place info I send with every order.
October 8, 2026
Outstanding Company
Good Communication
Delivered on time
Helpful delivery drives
I wish all courier companies operated to such a high standard
I will definitely be using the company again
October 8, 2026
Thank you
Thank you, item arrived as expected, driver Ionut Ciungu was very helpful!
October 8, 2026
Unprompted review
Reliable and efficient.
Have used the company before. Always a good price, on time, keep you informed and very efficient. Would recommend.
October 8, 2026
They gave me a 3 hour slot and they…
They gave me a 3 hour slot and they arrived at the beginning of that time slot. They put the furniture just where I needed it to be. Very polite and quick.
My only quibble was the messages were a bit confusing.
October 7, 2026
Item arrived in time and the courier…
Item arrived in time and the courier was very helpful.
October 8, 2026
All went smoothly to plan
Transparent pricing system, easy to book, good communication and delivered on time by considerate drivers.
October 7, 2026
Chaotic service
The doors were booked to arrive on Saturday, they then without consultation changed the booking to the next Tuesday. I had rearranged 2 appointments in Exeter on Saturday so this caused me problems & I only found out they weren't arriving when I chased up the arrival slot which I hadn't had. The Tuesday booking was then moved to Wednesday with no explanation as to why. The seller who provided the doors had an original day to get them ready for only to find to receive an email that they wanted to change the pickup slot which he couldn't accommodate. Make of this what you will - I would not use this company again. The man and woman who delivered the doors were great, the only saving grace.
October 7, 2026
Reply from Proovia Couriers
Hello,
We are sorry to hear about the repeated changes to your delivery date and the inconvenience this caused.
We understand how frustrating it must have been to rearrange your appointments for Saturday, only to discover that the delivery had been rescheduled, followed by another change from Tuesday to Wednesday.
We will review the reasons for these changes and why they were not communicated to you more clearly.
We apologise again for the disruption caused.
Yours, Proovia Couriers
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