Rectatech Reviews 

I ordered a light pink evil eye Sonix phone case, and what I received was a poorly made phone case with a similar print without "Sonix" labeled anywhere on it and in a clear color rather than pink.

When I brought this to the attention of Bobby, their customer service representative, he seemed nice about it and offered a refund if I took a picture of the product and sent it to him. He claimed that since it was the manufacturer's fault I could keep the product and get all of my money refunded. It was what transpired afterwards that I thought was unacceptable.

My trustpilot review was flagged several times due to the company not finding my order number. Then my refund didn't come, I had to message Bobby back and open a PayPal dispute.

They delivered the product to my satisfaction and even apologized because the stock ran out and inquired if I was prepared to wait for the order or change, delete the order. There is room for improvement however they do the best according to their abilities.

I ordered an ipad air 2 case and it looks and fits great. I love it. Very easy dealing with Rectatech.

I ordered a Otterbox for my iPad from this Company. Although my credit card was charged, the product never arrived. Unfortunately no emails were received. Most companies do not charge a credit card until the product is shipped. I disputed the charge with my credit card company, who gave me a credit.

I ordered from this company as they had the Lifeproof case I wanted for a good price. The product was priced in pounds and I had assumed I was ordering from a UK company. However, my suspicions were raised when the checkout asked me to enter my card details twice "to speed the validation of my payment", and the email I received told me that the payment would appear on my bank statement as Ta Yuet International (Hong Kong based). The product arrived after 9 days and needless to say it is a shoddy imitation of the genuine article. I'll be more careful in future.

Last year, I bought 2 Samsung galaxy tablet covers. One had a perfect fit, the other was slightly defective, but thought it would be OK; 9 months on, one part finally broke on the faulty one.
I contacted Rectatech who responded within the hour, and agreed to exchange the product free of charge. I wish all companies reacted like that!...

They have always been quick to answer emails. Nice product and it arrived after 6 days.

Some problems with EU card payment transaction (asistance within few hours - solved all problems. Kudos Bobby). And some anxious waiting for delivery (~5 days). But it was worth it! Keep up the good work :)

I was very impressed. When I ordered the wrong size iPhone cover they sent me the correct size immediately with a personal email confirmation.

Lorien /USA

I receved a wrong color of my product, and after mail to the helpdisk, I receved mail from Bobby from the service-department. The solousion was very ok for me. Good service and responce.

/Lise, Denmark

I got my I phone case and it was broken. A few days later I got a new one. Thank you for the good service.

Very friendly and helpful team on the end of customer service, the products I received were high quality.

I found a product sold by Rectatech, that I wanted to buy. I checked Trustpilot prior to my purchase, and at that point in time there were only good reviews - so I made the purchase.

Delivery took forever. It was a Christmas gift; I placed the order in end of November and anticipated delivery would take place from Europe and that I would receive the product fairly fast.
11 days after placing the order I received the T&T and I could see that the product was shipped out of Hong Kong the next day - this surprised me quite a bit.

When the parcel reached Denmark 10 days later, it was taken by customs and I had to pay import tax and a fee - even though it is clearly stated on the Rectatech web page, that no import tax is to be paid for their products.

I paid the customs, and when I received the parcel I wish I hadn't...

It was most likely a poorly made knock off product I received.
I instantly wrote to customer service attaching pictures of the received product stating I either wanted a new product or my money back. I also wrote about me having to pay import tax when it is clearly stated that it is not needed to do so.

Customer service replied back quite fast - they were sorry about the product, and I would get my money back within a few days.
They told me I shouldn't have paid the import tax and fee, but as I replied to them - I had to so in order to even receive the parcel.
Unfortunately there was something wrong on Post Danmarks web page when I made the payment, so I didn't get a receipt.
I was told by Rectatech that it wasn't a problem and that I should just get a copy of the receipt and then they would also transfer that amount of money to me.
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*clarification about mails - added in update*
I wrote 2 seperate mails - one when I got the message, that I had to pay import tax referring to the statement on Rectatech webpage that this is not needed, and one the next day when I received the parcel with the product asking for a new product or my money back.
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After I finally managed to get a copy of the receipt I sent it to Rectatech - and even after a friendly request to get a reply 10 days later, I still haven't heard from them or received money back for import tax and fee.

Even though they were quite fast at transfering money back for the product I bought, I cannot in any way recommend Rectatech to anyone.
It felt like a knock off product, and they haven't kept their promise to me about refunding the import tax and fee I had to pay in order to even receive the product.
So all I have ended up with is no Christmas present and additional costs.

*Update on review*
After posting this review Rectatech contacted me stating my mail with the receipt and the additional mail asking for a reply both had gone into their spam folder and that is why they did not reply me.
They are now only willing to refund me the paid import tax and fee if I delete this review - or modify it.

This will not happen.

As I wrote back to Bobby - if this thing with import tax hadn't happened, I would have given the company 2 stars. I received something that felt like a knock off product with no electronics inside (and that was needed in order for the product to even work) - the 2 stars would have been for the quick transferring back of my money.

So for now my initial rating stands - 1 star. And end result for me is still no Christmas present and additional costs.

Received a Samsung Tablet Cover that had some issues and wouldn't snap into the tablet. Emailed Rectatech and they promptly emailed back, asked for a photo and then sent a new cover the same day. They were very communicative and provided great service. The new cover fit perfectly.

Company bent backwards to assist in a change in order and kept me informed. Once payment was accepted, product only took a few days to arrive. Excellent quality of product.

After receiving a faulty Samsung book cover,the customer services could not have done any more,sending a replacement by return of post

I purchased an iPhone 6S cover from this company.

Firstly the website appears to be a UK company and you're charged in GBP. However I was charged an additional fee by my bank for a non-EU surcharge as the payment is actually taken in China.

The product was shipped from China. I was given tracking details once the order had shipped, which showed this. I placed the order on 12th December and it was delivered 29th December, so too late for Christmas.

The product was advertised as being genuine leather, but the product that arrived was made of plastic. It was also not in the original packaging, but what looked like home-made packaging. I can't say anything further as my original review was removed for containing allegations.

The customer service I received from the company was competent, they provided me with an order tracking update when I was wondering what was taking so long, but this does not make up for being sent dodgy products.

I have now had the company report my review a second time (along with many other reviews, which are deleted if the reviewer does not respond in 7 days so the results are now skewed).

Although this company seems legit and offers excellent priced products, when issues arise it is extremely difficult to get feedback from numerous messages and emails sent.

I have found they make promises they cannot keep for example: "Fill out the form below and we'll get back to you within 24 hours."
After stating their messages must have been in my spam filter, I finally did receive a response from "Bobby" promising me that the correct item would be sent within 4-10 business days and that a new tracking code would not be given. This was at the end of October 2015 and I am yet to hear from "Bobby"

Please don't waste time and money, good prices appear to be the sprat to catch the mackerel.

Before I bought I ask them if its shipped within EU, yes yes it was, I order the mouse, but could see from track and trace it came from china, and got hold up in custom with tax of 30 dollars to paid in Denmark.

I refuse to pay, complain and got my money back and wasted 3 weeks.

its now 2 month ago I publish this and rectatech, immediately file complain to trustpilot for many who has bad comments as me and said I was not register, meaning I probadly never bought anything there, I had all proves, so this reviews is open again. so do not order from here, and look carefully for the satiesfied customers here who give 5 stars, it might be cheat, coz all of them only have 1 review behind them.

Would not recommend this company at all. Took a very long time to dispatch and goods from China rather than Europe. Have so far not received my order.