As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more
Company replied
Staff in the weybridge store were charming and helpful, I was simply picking up an online order, but it was far more enjoyable than scanning a code on a vending machine! Thank!
Company replied
Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more
Company replied
Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
64 Church Street, KT13 8DL, Weybridge, United Kingdom
- 0333 900 0083
4.9
Excellent
996 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always great service and customer…
As always great service and customer support. I made a mistake on my order and the team did everything to fix and get it resolved.
December 8, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Excellent product at an excellent…
Excellent product at an excellent price, and excellent service as well. All round great stuff from the RS team
December 9, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
great service
December 8, 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Average when expecting brilliance
I was expecting more from going into RS somehow just felt flat really
Mundane experience
December 6, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback Mr Lynch, although that is obviously really disappointing to read.
We will contact you to get a full run through of your visit, so we can determine the areas for obvious improvement in your eyes and do something to make up for the sub par visit.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful staff
Very helpful staff , fair price , excellent delivery
Very pleased with purchase
December 6, 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
Always honest.
Richer Sounds has always been my go.to.AV specialist shop. Their fantastic knowledge of the items they sell far surpasses that of the big nationals, and I always feel their advice is honest and neutral, unswayed by bias and commissions.
December 1, 2025
Fantastic team and service!
December 10, 2025
Unprompted review
Reply from Richer Sounds - Weybridge
Thanks for your kind review, we look forward to your next visit.
Great customer experience
Very happy with my purchases of a Cambridge Audio amp and CD player!
Liam was particularly helpful and knowledgable.
November 30, 2025
Incredibly helpful
Incredibly helpful, friendly and professional service from start to finish. Can't recommend them highly enough. Thank you!
November 28, 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Why wait for delivery, go to the store
Friendly and helpful staff were able to answer questions about a receiver and made purchasing in store a breeze and preferential to buying online and then waiting in for delivery.
November 30, 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review!
I opened the turntable I had ordered…
I opened the turntable I had ordered and there was no power pack. One call to the store and a new one was delivered to my house the next day.
November 29, 2025
Reply from Richer Sounds - Weybridge
Thanks for your 5 star review, we look forward to seeing you again next time
Really helpful
Really helpful, friendly, knowledgeable staff made my purchases easy and straightforward.
November 28, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, great to read you were happy with our service.
Always excellent service and advice…
Always excellent service and advice from knowledgeable and friendly staff, coupled with an excellent range of products.
November 28, 2025
Reply from Richer Sounds - Weybridge
Thanks for your great feedback and for supporting local business.
Excellent and helful service.
November 28, 2025
Reply from Richer Sounds - Weybridge
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
First class service
November 25, 2025
I bought a tv
I bought a tv. I was given lots of advice. Comparing various tvs no pressure by time or sales. .a lot of the data was too complicated for me to understand so Liam rephrased it for me. Even telling me that the tv I wanted was too big for my base unit. I am very happy with my tv.and am glad that I was told to go to you.
November 22, 2025
Reply from Richer Sounds - Weybridge
Thank you for your 5 star review, it’s lovely to read your comments.
Great price and availability
Great price and availability. I was really pleased with the customer service and staff . I will definitely look to buy from Richer Sounds again.
November 20, 2025
Reply from Richer Sounds - Weybridge
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.