As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more
Company replied
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As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more
Company replied
Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more
Company replied
Staff in the weybridge store were charming and helpful, I was simply picking up an online order, but it was far more enjoyable than scanning a code on a vending machine! Thank!
Company replied
Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
64 Church Street, KT13 8DL, Weybridge, United Kingdom
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Very helpful could not order online for a Panasonic tv, or done over the phone through the weybridge store by pay pal ! Fast delively, first class ,would buy again!

Reply from Richer Sounds - Weybridge
I needed a new amplifier after my thirty-seven year old Technics gave up. After talking with Myles about my first two choices (Marantz & Denon), he pointed me in the direction of the Cambridge AXR100. He said that he'd heard this amplifier and it would be much closer to my Technics. It arrived in twenty-four hours, and I have to say after a week of using it, the sound is better than the Technics, with an impressive bass and a beautifully detailed mid-range and highs. The unit is driving a pair of Mordaunt-Short M20 speakers. Whether it's vinyl, CD, cassette or FM radio, the Cambridge excels with them all. I would definitely recommend the Cambridge AXR100 and Richer Sounds.
Always a great experience going in the store. The sales assistance are always so helpful and knowledgeable

Reply from Richer Sounds - Weybridge
The advice given in the store was very helpful in deciding how to improve our home sound system. It was at a level that a non tech person could understand. We decided on a sonos upgrade to our tv with an arc bar and a sub4. However setting them up has been far from simple and has caused a lot of frustration. This is resulting in a Richer sounds engineer call out at additional cost which is a shame. The only complaint is with regard to delivery. I was told it would be Dpd but it was another firm who were very late after calling me, the driver was very unfriendly and rude in his manner. This left a very bad impression with us. Next time I will collect from store.
Staff are fully knowledgeable about their products so makes them really helpful when making decisions.

Reply from Richer Sounds - Weybridge
You all made it so easy for me to replace my TV thank you so much. 👏👏👏
Excellent advice from all staff , understanding needs and explaining options clearly. Always available for help with set up queries and after installation our new purchases are exactly what we hoped for . Very Happy customers.
The team at Weybridge have been exceptional in all matters related to my purchase. I could give six stars, i would.
Very knowledgeable and helpful staff. Good price
I called the Telesales number and was put through to Terry at the Weybridge store. I explained what I was looking for and he was incredibly friendly and helpful and managed to organise exactly what I wanted and the items were delivered promptly to my local store for collection
Hugh worked with us very patiently and we ended up with a satisfying product

Reply from Richer Sounds - Weybridge
Super friendly and helpful customer service.
Thanks

Reply from Richer Sounds - Weybridge

Reply from Richer Sounds - Weybridge
As always top notch
Is that time yet that I can get some further discount so I can buy the Cambridge Edge system? 🤣
Good website, easy ordering and collection process with accurate updates received. Staff at Weybridge store friendly.

Reply from Richer Sounds - Weybridge
Helpful conversations with Terry and Jason over the phone before and after purchasing TV. I used Richer sounds 8 years ago for my previous TV. Price matched without a problem. Delivery to recylce old TV went smoothly. Will continue to use Richer sounds for audio visuals.

Reply from Richer Sounds - Weybridge
It is so nice to be able to walk into a small shop that gives expert advice on the products they have available.

Reply from Richer Sounds - Weybridge
Bought a Toshiba TV from the Weybridge branch, primarily to be the centre of a system that linked, via optical cable, to my hi-fi. Could not get a signal from the TV after connecting the cable. After taking the TV back to the shop, where it was tested, it was found that the audio out had to be manually reconfigured. As there is no instruction manual provided by Toshiba the staff discovered and applied the solution. Now, all works perfectly. All the staff were patient, knowledgeable and really helpful. Thank you Weybridge team!

Reply from Richer Sounds - Weybridge
Great service, great price. I am very happy.
Thank you
Fulvio

Reply from Richer Sounds - Weybridge
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