Richer Sounds - Weybridge Reviews 

996
TrustScore 5 out of 5

4.9

64 Church Street, KT13 8DL Weybridge, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As always with Richer Sounds my interaction was gold medal standard. Expertise, genuine friendliness and a clear desire to assist in anyway possible. I had an enquiry about a new cassette player that... See more

Company replied

Rated 5 out of 5 stars

Had issues with DPD delivery and conflicting messaging from them but they were sorted by the store manager and I picked up the headphones as planned from the store. I had good service from the store... See more

Company replied

Rated 5 out of 5 stars

Staff in the weybridge store were charming and helpful, I was simply picking up an online order, but it was far more enjoyable than scanning a code on a vending machine! Thank!

Company replied

Rated 5 out of 5 stars

Richer sounds employee went above and beyond to help. He managed to do an awesome price match on an awesome product and left me feeling very well looked after. The delivery was very efficient and the... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 64 Church Street, KT13 8DL, Weybridge, United Kingdom

  • 0333 900 0083

4.9

Excellent

TrustScore 5 out of 5

996 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(996)

24,272 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, polite and professional. Totally helped with my enquiry and purchase - thank you.

October 20, 2025
Rated 5 out of 5 stars

…first class service

Purchased a panasonic freeview recorder by phone ,arrived promptly 100% satisfied with product nd sales team

October 12, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Richer sounds provided us with…

Richer sounds provided us with excellent service including wall mounting of TV and sound bar.

A perfect one stop shop.

July 15, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Terry and his team are top notch this…

Terry and his team are top notch this is the second tv I’ve bought this year and I’ll always buy from Richer Sounds because I’m buying with confidence

September 15, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great service

Great service. Enjoyed the demo and thought the loan service was a great idea.

September 28, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent service

Excellent service, despite an issue I would always go to richer sounds as they were so helpful in sorting things out

September 26, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

Friendly and knowledgeable staff

Usual excellent service in the shop with knowledgeable staff who offered alternatives to the TVs I had shortlisted.
Disappointing that all 5 TVs I had shortlisted were neither in stock in the shop nor the warehouse.

September 20, 2025
Rated 5 out of 5 stars

Excellent service

This is a second TV purchase in a year. Excellent personal service and advice, with price reassurance.
Prompt and efficient delivery.

September 11, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Always our first choice

We have used Richer Sounds for years now (stereos, TVs etc). Very customer-focused business and always competitive pricing. They really know their stuff! Last branch used was Weybridge.

June 20, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Your team were knowledgeable and…

Your team were knowledgeable and extremely helpful and matched a competitive price from another supplier. A good experience and many thanks..

September 7, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful staff with good knowledge…

Very helpful staff with good knowledge of their products

September 5, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful, and spend time with you to answer all your questions.
I was really impressed with the customer service I received.

September 2, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Outstanding staff

I have bought all our TV and HiFi kit from Richer Sounds, Weybridge as their knowledge, helpfulness and overall customer service is second to none. It has been a real pleasure dealing with Terry, Hugh, Jordan and Luca over the years. Everything still works, and I have always recieved great support whenever I had setup difficulties.

September 2, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

Thanks to Liam and Richer Sounds for a…

Thanks to Liam and Richer Sounds for a great demo of Wharfedale Lintons which had been set up with CD player and network streamer.
Very useful audition and a very enjoyable session with Liam’s expertise and good nature.
Highly recommend these guys and hopefully will be back again soon to make my decision for these speakers or even the super Lintons.

September 5, 2025
Unprompted review
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thank you for your 5 star review!

Rated 5 out of 5 stars

The order was made over the phone and…

The order was made over the phone and Terry was very helpful and informative. The speakers arrived two days earlier than expected. Excellent service.

August 27, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Excellent sales servie

The sales person was knowledgable and helpful without being pushy. Excellent service

August 21, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Replacement TV

Friendly and helpful advice for replacement TV & option on soundbar & DVD player. We needed a replacement TV a.s.a.p. after ours was damaged by lighting. They checked various suitable options, and advised on available choices. Comparative price with next day delivery included, plus a discount. Helpful when DPD delivery went next door (no fault on Richer Sounds behalf, just an impatient DPD driver). TV all good and working great. We decided to hold back on the soundbar & DVD until we had the TV for a few weeks. The only minor issue was they didn't have all the TV's on display, but fortunately we'd done our research and seen the options elsewhere first.

August 19, 2025
Richer Sounds - Weybridge logo

Reply from Richer Sounds - Weybridge

Thanks for your great feedback and for supporting local business.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look