Saigon2MuiNe.com Private Transfer Service 

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Rated 5 out of 5 stars

We have used saigon2muine muine private transfer on 2 return trips to Vietnam on 2 holidays and can only say how much we appreciate everything. From the initial greeting at the airport to arriva... See more

Rated 5 out of 5 stars

The private transfer from HCMC Airport to Mui Ne was perfect- nice car and driver, and the pick up and drop off went very smoothly. Once in Mui Ne, we got so much more than we expected- Dany offer... See more

Company replied

Rated 5 out of 5 stars

Our party of 6 used Saigon2muiNe services. Booking was easy via on line site, with email confirmation/ receipt. Pick up & departure times were followed exactly (they allowed us to change one of the t... See more

Rated 5 out of 5 stars

This year, like previous years, we used Saigon2Muine's transportation services on all our ground transportation through Vietnam. Always precise, safe drivers and comfortable cars of recent date. Somet... See more

Company details

  1. Car Rental Agency

Information provided by various external sources

Owned and managed by Europeans living in Mui Ne, we know that traveling in an unfamiliar country can be daunting and, because of that, we are committed to making your transfer as comfortable, safe and convenient as possible. We offer Door 2 Door Private Taxi, Shuttle service and Airport Pick-up. All our transfers are done in new private A/C vehicles, catering up to 45 people. From us you can expect high standards, great customer service, prompt response and fast problem solving.


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(198)

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Rated 4 out of 5 stars

Good private car service with a few areas of improvement

We used Saigon2MuiNe at the beginning of the July 2013 for roundtrip service to Mui Ne from Saigon. We had a total of 7 passengers and used the 16 passenger van. The drivers were both right on time (or even early). The van was comfortable, relatively new, and most importantly had air conditioning. The size was just right for 7 adults (and easily fit all our luggage). It is a rather long ride (5 solid hours) to Mui Ne from Saigon...so I would recommend picking a large car for the ride. Both of our drivers spoke very little english, but nothing to cause any problems. Both drivers stopped halfway through the drive for a toilet break. Our only compliant is that our driver on the way back to Saigon texted several times while driving. While this may not seem like a big deal, the drive to and from Mui Ne is hectic (2 lane road with lots of passing and lots of traffic). The texting was not safe especially on these roads. However, other than the texting we were pleased with the service.

July 18, 2013
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

We had a last minute change of plan, and needed a taxi to go from Mui Ne to Nha Trang within one hour.
We called Saigon2Muine hotline, a well spoken english girl answered and arranged the taxi to pick us up within the next 20 min.
She also was present at the pick up time and location agreed upon to collect the money, check that driver/car arrangements was of our liking, and wish us a good trip.
Overall great service, well worthy the money spent!
Will definitely use again!
Thank you S2MN!

July 11, 2013
Unprompted review
Rated 5 out of 5 stars

Fast,easy, good service. A bit expensive

No problem with communication in English with the european owner/s.

Also we had a wild night before and overslept our booked time but the driver waited us out for almost 45 minutes.

He wasn't happy but he waited so we was able to catch our next flight.

I would use this company again. I suppose they could drive you elsewhere than Mui Ne <-> HCMC also if needed, they seem flexible enough.

June 29, 2013
Unprompted review
Rated 5 out of 5 stars

Amazing service exceeding all expectations!!!

What an amazing experience dealing with this professional company. Nothing was too much trouble to accommodate. Emails were responded to immediately and requested information provided. Many changes to the itinerary were seamlessly and efficiently accommodated and processed.
Transport provided was extremely comfortable and vehicles were in mint condition. Pick-ups were perfectly punctual and drivers very friendly, cautious on the road and willing to go the extra mile. The limited English of the drivers was not an issue for me.
I can highly recommend this service. The fee seemed a little high, but that was due to my ignorance of distance, toll fees etc and what a tough drive it actually is. The fee is actually very reasonable for what you get.
Stefano and his team really deliver a professional service which I can highly recommend.
Good job guys!!! Will see you again soon.
Clive Ford

June 25, 2013
Unprompted review
Saigon2MuiNe.com Private Transfer Service logo

Reply from Saigon2MuiNe.com Private Transfer Service

Dear Clive, thank you so much for such an amazing review. See you soon then!

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Rated 5 out of 5 stars

Punctual and safe

The transfer was perfect, as it should be. Good conditions, good car and the speed was legal and safe.

June 24, 2013
Unprompted review
Rated 5 out of 5 stars

Punctual, friendly, helpful and safe

Excellent service. Car was modern and clean. Driver arrived on time, stopped at some great places for breaks and lunch, despite the traffic and duration of the trip from Da Lat to Saigon the driver was always courteous and delivered us safely to our destination. Would definitely use again.

June 23, 2013
Unprompted review
Rated 4 out of 5 stars

It's just so easy!

I wanted to add a little flexibility to our trip from Mui Ne to Nha Trang, so decided to drive rather than take the train. Found a terrific site whilst surfing the Net. Really easy to book and pay. Lots of information available. Confirmation the next day. Actually had email conversation with a real person, who was helpful and friendly. They are picking us up from our hotel in a private car. I look forward to giving a positive review after our experience! Regards Lissa and family of 4.

June 19, 2013
Unprompted review
Saigon2MuiNe.com Private Transfer Service logo

Reply from Saigon2MuiNe.com Private Transfer Service

Dear Lissa, thank you for your 'early' review.
We will do our best to offer you and your family a memorable and safe journey to Nha Trang in July!

Best regards
Saigon2MuiNe.com team

Rated 1 out of 5 stars

Driver was 1.5 hours late and no apologies!

Our experience with Saigon2MuiNe was TERRIBLE. We had pre-paid and our driver was OVER AN HOUR AND A HALF LATE to pick us up from the airport in Nha Trang. We called the company several times, at first they said he was there and just couldn't see us which made no sense as there were only 5 or so drivers waiting for customers. This turned out to be a lie and the truth was they couldn't get in contact with the driver. The woman on the phone was rude and unhelpful. She was completely unsympathetic that we had been waiting so long and that we had a 4 hour drive ahead of us. When I asked for a partial refund of some kind I was flat out refused. I was only offered a small discount the next time we booked with them, which obviously I refused to do as I didn't get the impression from the company that they would be making an effort next time. They really didn't seem to care that they had kept us waiting for that long at the airport with no answers as to what was happening and when we could expect to get picked up. Shocking! I would go with another company or catch a taxi. When we enquired with several taxi drivers they were happy to match the price (we didn't go with them in the end because I wasn't confident Saigon2MuiNe would give me a refund). DO NOT USE THIS COMPANY!

June 18, 2013
Unprompted review
Saigon2MuiNe.com Private Transfer Service logo

Reply from Saigon2MuiNe.com Private Transfer Service

Dear Tori, I do agree with you.
1.5 hour delay is a very big disservice from our side.

I clearly remember your transfer and the several phone conversations we had.
It was on peak season (beginning of February), on a day in which HCMC airport was extremely busy, and it gets hard for customers to read their names on driver's boards.
I did apologize several times on the same day and I did also offer you a discount on your possible transfer back, but you refused.
I'm very glad you were so patient to wait so long before meeting the driver, and I thank you for giving me the chance of offering you the service you paid for regardless.

Unfortunately delays happen to the best of the companies involved in the transportation business (I'm not trying to make excuses, it's a fact).

I'm very sorry you believe we lied to you, as we did not.

I'm also sorry you found our customer service 'rude and unhelpful', as for us it is paramount to always offer high quality customer service, prompt responses and fast problem solving.

Clearly, in your case, we failed.

Our apologies again,
Saigon2Muine.com team



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Rated 5 out of 5 stars

Dependable & Professional

Thank you for your service. You always provided us great service even accommodated last minute trips for us. We will definitely be calling you again when we get to Vietnam.

June 17, 2013
Unprompted review
Rated 1 out of 5 stars

terrible experience

I was truely scare för my and my childrens life. The driver was not friendly and didn´t speak almost any english. He was in i great hurry and behaved very badly towards other viechels on the road. I never go with the company saigon2muine again and won´t recommend it to anyone. Our worst trafic-experiende during our three months in Vietnam.

June 17, 2013
Unprompted review
Saigon2MuiNe.com Private Transfer Service logo

Reply from Saigon2MuiNe.com Private Transfer Service

Dear Gabriella, I'm very sorry for your bad experience.
Regarding our driver's English skills, we try our best to find drivers that can at least communicate, but we do not promise (nor on the website) English speaking ones.
Concerning your "traffic-experience", I know for sure that takes a bit to get used to Vietnam driving methods (crazy by any westerner standards), and at times it can look scary, but I want to ensure you that ALL our driver are trained and experienced, and they will always do their best to navigate roads and traffic the safest way possible given the conditions.

Nonetheless, it is clear that you are unsatisfied with our service. Please let me know if there is a way I can make it up for you. Would a partial refund work?

Regards
Saigon2MuiNe.com team

Rated 5 out of 5 stars

You won't find a better deal!

We have booked to travel in September 2013,this company are so brilliant with communication and clearly giving all the information you require.The price is one of the important issues and they came up TOPS!! Many Thanks from the U.K

June 17, 2013
Unprompted review
Rated 5 out of 5 stars

Perfect all around!

Great service, excellent and prompt communication. Professional driver with specified car was waiting at the hotel half an hour early. Took us straight to our destination, on time, without trying to stop anywhere for us to buy anything. Highly recommended to anyone looking to do a private transfer in Vietnam. As well, they handled our Visa-on-arrival applications, all was in order and ready when we arrived at the airport. Great company, I would definitely use their services again. Thanks again for helping make our trip perfect. Best regards,

Michelle

June 17, 2013
Unprompted review
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