Shoes.co.uk Reviews 1,983

TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Firstly not a UK company but a shill from Chinese importer. Item quality very poor. When asked for refund and prepaid return label, got the same playbook as others - namely 5%, then 10% and finally... See more

Rated 1 out of 5 stars

SCAM ALERT I purchased these sneakers because lm diabetic thinking l would receive as stated. Orthopaedic Womens Wide Shoes For Diabetic Swollen Feet from Weasam they are not as advertised. There a... See more

Rated 1 out of 5 stars

I ordered boots 3 weeks ago on 6 Feb. Money has been deducted but still no sign of the order. Attempts to contact them by phone, email and via their online form have gone unanswered. Worst experience... See more

Company replied

Rated 1 out of 5 stars

I would give it no stars but unfortunately u can’t . Ordered trainers not arrived 3 weeks ago took money tried ringing always busy thought it was uk company but Chinese take your money and don’t deli... See more

Company details

  1. Shoe Store

Information provided by various external sources

Shoes.co.uk is a multi-brand online shoe shop. we have been selling from our top rated website since 2006! You can shop for a wide selection of great shoes for Men, Women and Children as well as a selection of bags. Top brands include Fly London, Rockport, Hush Puppies, Lelli Kelly, United Nude and Rieker. We offer free delivery and exchanges and free returns on all full priced sales.


Contact info

1.0

Bad

TrustScore 1 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very comfortable shoes

I bought 4 pairs for my mother which has very wide feet and usually buys tight shoes because there are a few products for her out there. She is loving them. They are made of a very flexible and malleable material that doesn't hurt her feet. I love them. When she's worn them to death, I'll order another batch from these same guys.

January 23, 2017
Unprompted review
Rated 1 out of 5 stars

Silence

My wife ordered and received two pairs of boots in January which arrived promptly. They were not the correct fit and were returned for a refund. Nothing heard back tried ringing on several occasions phone line now disconnected.
DO NOT BUY From this firm.

March 10, 2016
Unprompted review
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Rated 1 out of 5 stars

NO REFUND and HELP

Hi

I bought some shoes off this company, they arrived swiftly but they were too big so i send the back on the 15th Feb 2016 and have not received any refund since. I have tried ringing them (on 0161 941 2802 and 0800 145 5764 - this second number doesnt work ) and emailing them several but to no avail and with no contact except a automated email to say that they will be in touch soon... Please can someone help me as I as very concerned that I will not receive my refund. PLEASE CAN SOMEONE ADVISE ME AS TO WHETHER THERE IS ANYWAY I CAN GET MY MONEY BACK?

March 3, 2016
Unprompted review
Shoes.co.uk logo

Reply from Shoes.co.uk

Hi Jessica

I hope you received a letter from CLB - if not here is the process:

“Dear Customers

The Directors have decided to place the company into creditors’ voluntary liquidation.

If you have returned goods to the company, and not received a refund, please contact the Business Restructuring & Insolvency Team at CLB Coopers to ask for further information in respect of the debt due to you.

CLB Coopers can be contacted on:

Telephone: 0161 245 1095

E-mail: suk@clbcoopers.co.uk

The Board of Directors

Shoes.Co.Uk Ltd”

We are very honest people hence the high review rating - events just overtook us - Huge apologies.

Kind regards Shoes.co.uk

Rated 1 out of 5 stars

No response to numerous attempts to contact

I ordered boots 3 weeks ago on 6 Feb. Money has been deducted but still no sign of the order. Attempts to contact them by phone, email and via their online form have gone unanswered. Worst experience I've ever had ordering online. Seriously suspect site from my experience though the high trust pilot rating offers some hope.

February 27, 2016
Unprompted review
Shoes.co.uk logo

Reply from Shoes.co.uk

Hi RJM

I hope you received a letter from CLB - if not here is the process:

“Dear Customers

The Directors have decided to place the company into creditors’ voluntary liquidation.

If you have returned goods to the company, and not received a refund, please contact the Business Restructuring & Insolvency Team at CLB Coopers to ask for further information in respect of the debt due to you.

CLB Coopers can be contacted on:

Telephone: 0161 245 1095

E-mail: suk@clbcoopers.co.uk

The Board of Directors

Shoes.Co.Uk Ltd”

We are very honest people hence the high review rating - events just overtook us - Huge apologies.

Kind regards Shoes.co.uk

Rated 1 out of 5 stars

Terrible after care

I made a purchase from this company. Three weeks later and I am still waiting for the refund. No response to my emails, no response to my answerphone messages. There are no operators to answer their phones.
I have now lodged a complaint/dispute via Paypal and surprise surprise, they have not responded to that.

Avoid this seller if you want to reclaim refunds.

February 25, 2016
Unprompted review
Shoes.co.uk logo

Reply from Shoes.co.uk

Hi Carolina

I hope you received a letter from CLB - if not here is the process:

“Dear Customers

The Directors have decided to place the company into creditors’ voluntary liquidation.

If you have returned goods to the company, and not received a refund, please contact the Business Restructuring & Insolvency Team at CLB Coopers to ask for further information in respect of the debt due to you.

CLB Coopers can be contacted on:

Telephone: 0161 245 1095

E-mail: suk@clbcoopers.co.uk

The Board of Directors

Shoes.Co.Uk Ltd”

We are very honest people hence the high review rating - events just overtook us - Huge apologies.

Kind regards Shoes.co.uk

Rated 5 out of 5 stars

Slippers for Christmas

I bought a pair of slippers as a Christmas gift so can't comment on the actual footware. Fast and straight forward purchase without any hassle and delivered very promptly. Would buy from here again.
Thanks Shoes.co.uk

December 10, 2015
Unprompted review
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Rated 5 out of 5 stars

Great.

Item ordered on 29 Nov arrived 7th Dec. Very happy with them arrived in time to take away on holiday.

December 7, 2015
Unprompted review
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Rated 5 out of 5 stars

My new favourite shoe shop!

I had never used shoes.co.uk before and can't believe I've missed this gem! I was looking for Fly London boots but most stores only had about two or three styles to choose from but this website had about five pages worth!

And the price? AMAZING!!! I got my boots in the sale for under £70 saving a MASSIVE £55!!!

I have now told everyone about this site due to its excellent service, super fast dispatch, amazing prices and massive selection. (Can you tell I'm impressed?!)

This was my first purchase from shoes.co.uk but it certainly won't be my last!

December 6, 2015
Unprompted review
Rated 5 out of 5 stars

Good Service

Rockport shoes arrived within schedule for standard delivery and are very comfortable. Payment straightforward. No problem !

December 6, 2015
Unprompted review
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Rated 3 out of 5 stars

First experience not brilliant

Ordered some shoes. Quite slow in coming and faulty on arrival. Sent them back and heard nothing for a week. Phoned the number on the website on a Friday but no one answered. Phoned the 0800 number so costing me more. Someone did answer that call and said shoes had been returned but she didn't know what I wanted to happen ie a replacement or refund. I said I had made this very clear on the returns form that I wanted a replacement if in stock or a refund. I had paid for these shoes so I wonder how long they were going to sit on my money and do nothing? Was told new shoes would be sent on Monday. The next day my new shoes arrived! Shoes are fine but poor communication. Would hesitate to use this website again.

December 6, 2015
Unprompted review
Shoes.co.uk logo

Reply from Shoes.co.uk

Hi There,

I am really sorry about this - goods come back to our warehouse and they usually deal with the turnaround very quickly but they were completely bombed for the last couple of weeks with order processing - maybe there was some paperwork missing or maybe they just didn't spot it in the parcel, I can only speculate but I am really glad they reacted so quickly for you.

The 0800 number is free from landlines and mobiles now!

Kind Regards and thank you so much for taking the time to review us - I hope you enjoy wearing your new Padders boots!

Elspeth

Rated 5 out of 5 stars

good company

It is a great company and would use them again only one comment it went to my old address,but I did get my order and hopefully have sorted the address out now.

December 4, 2015
Unprompted review

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