Shoes.co.uk Reviews 1,983

TrustScore 1 out of 5

1.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Firstly not a UK company but a shill from Chinese importer. Item quality very poor. When asked for refund and prepaid return label, got the same playbook as others - namely 5%, then 10% and finally... See more

Rated 1 out of 5 stars

SCAM ALERT I purchased these sneakers because lm diabetic thinking l would receive as stated. Orthopaedic Womens Wide Shoes For Diabetic Swollen Feet from Weasam they are not as advertised. There a... See more

Rated 1 out of 5 stars

I ordered boots 3 weeks ago on 6 Feb. Money has been deducted but still no sign of the order. Attempts to contact them by phone, email and via their online form have gone unanswered. Worst experience... See more

Company replied

Rated 1 out of 5 stars

I would give it no stars but unfortunately u can’t . Ordered trainers not arrived 3 weeks ago took money tried ringing always busy thought it was uk company but Chinese take your money and don’t deli... See more

Company details

  1. Shoe Store

Information provided by various external sources

Shoes.co.uk is a multi-brand online shoe shop. we have been selling from our top rated website since 2006! You can shop for a wide selection of great shoes for Men, Women and Children as well as a selection of bags. Top brands include Fly London, Rockport, Hush Puppies, Lelli Kelly, United Nude and Rieker. We offer free delivery and exchanges and free returns on all full priced sales.


Contact info

1.0

Bad

TrustScore 1 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

I Would Like To Thank Gill In Your Wigan Store Who Was Very Helpful To Me Today!!! I Wasnt Sure On My Size & Style ...Nothing Was To Much Trouble For This Lady Recommending Different Shoes & Sizes Which Were Perfect For Me "What An Asset To Your Company " Well Done Gill Amazing Customer Service XXX 👏😁

June 28, 2020
Unprompted review
Advertisement
Rated 1 out of 5 stars

Scammers and criminals 2000 euro damage!

After we placed our order and never received anything the credit card company contacted us because the card was used for buying goods with a value of about 2000 EURO's that WE never bought.
These are not only scammers but also credit card criminals! Beware of this company and any company displayed on instagram!

October 23, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

I have now tryed for severel days to…

I have now tryed for severel days to get in contact with the costumer service, i am completly ignored, the service stinks i guess it is a scam so now my Boy have lost All his money, i Will constanly write bad reviews until i get a completly refund.

April 25, 2019
Unprompted review
Rated 1 out of 5 stars

WEBSITE IS NOT SECURE

Never order from an unsecured website like this one.

How do you check? Open any website from a desktop/laptop browser and next to the URL at the top of the browser window you will see either a lock with https:// or "Not Secured" with http://

March 22, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

I've made an order in 24 December

I've made an order in 24 December, OVGB2018/020962, for a pretty expensive pair of boots. I've made the payment. The order confirmation was for 29 December. I didn't received the order yet, I've sent 3 emails to the company and they say they' check, but nothing yet. Very, very bad service.

January 4, 2019
Unprompted review
Rated 1 out of 5 stars

stay away..ships from China.ships 10£…

stay away..ships from China.ships 10£ worth shoes,and then comes up with some lame excuses .ordered crazy explosive 2017black basketball shoes, two weeks later received some blue FAKE(confirmed by adidas store) ultra boost shoes.now offering keaping shoes for small refund.copy of response email from seller:::(I have confirmed that the warehouse made the mistake. We apologize for that.So how about keeping the goods in your hand,we will offer you some best refund as compensation. as if you sent it back you will cost a lot of shipping fee and custom tax and it also maybe lost during return, it is not deserved.
we would be so appreciated if you are agree the partial refund, thx!
Thank you for your cooperation!
Amy)...stay stay awayyyy..scamers..

October 21, 2018
Unprompted review
Rated 1 out of 5 stars

Unacceptable

Unacceptable. Ordered sandals got snow boots. Offered a 10% refund. Garbage knock off boots. Went dark when i refused this ridiculous offer. Thieves and liars

June 29, 2018
Unprompted review
Rated 1 out of 5 stars

Worst online experience

I never wrote a review online but this service is terrible and I lost my money. I bought shoes which I never received even after 4 weeks (they said it would take 3 weeks maximum). I e-mailed the shop 3 times nobody has ever responded to me. Worst experience buying onilne. DO NOT BUY IT'S A SCAM, NOT TRUSTWORTHY AT ALL!!

March 6, 2018
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Thanks

Thanks for the excellent service we received first class would use again when required satisfied customer thanks

February 21, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent product and packaging

Delivery took 9 days, but this included 2 Weekends and was by unknown courier who dropped them off in a secure place for us.
Have had these shoes before, as they can easily take the orthotic insoles.
Thank you.
Shame no black ones available at this price! ( which was a really good one!)

February 20, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look