did online quote but couldn’t purchase due to database issue with registration number. called and sales person sorted quickly and professionally. only given four stars as have two policies running wit... See more
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Review summary
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I always check out several comparison sites for home and car insurance. Renewal quotes are often inflated and my home insurance renewal quote was 25% more than last year. Swinton was much cheaper and... See more
Company replied
Great Value & Easy! Really simple online process, no hassle at all. Found them easily on comparison sites—fair price, and I’ve saved £20 compared to my previous insurer! Perfect, straightforward
Company replied
Basically it was due to the staff member I spoke to - Brad. He was cheerful, patiently took me through all the procedures, answered my questions & kindly helped me renew the 2 car polices I had with... See more
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Company details
Written by the company
Swinton has been helping people find insurance for 60 years. Back then you would just buy insurance but one man decided to compare lots of prices and pass the savings onto his customers. This honest personal approach is the cornerstone of Swinton today. Going the extra mile for their customers, Swinton offers a wide range of insurance products, taking the time to listen to what their customers need. If you would like to see feedback about our Swinton Pet product, please visit our Trustpilot account https://www.trustpilot.com/review/swinton.co.uk/pet-insurance
Swinton Insurance
Written by the company
Contact info
United Kingdom
- www.swinton.co.uk
4.3
Excellent
49K reviews
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Was so pleased to get the information…
Was so pleased to get the information back with quick response, will tell my friends that you were very competitive with your price.
August 12, 2026
Reply from Swinton Insurance
Thanks for taking the time to leave us a review.
It's brilliant to hear you got a quick response and were happy with our competitive prices. We're delighted you'll be recommending us to your friends.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thanks for taking the time to share your feedback.
We are glad to hear that you had a positive experience with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to leave us a review!
We are glad to hear that you found our setup process straightforward and were happy with the pricing.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Swinton Insurance
Additional hidden charges
When seeking quotes for my Insurance, I was extremely frustrated with the way your website opens up with a number of additionally costed options in some cases for what would normally be included in any normal insurance quote i.e. full windscreen repair was extra . This approach is not disimilar to that when booking an airline seat for £1 and by the time you’ve added it on your seat reservation your luggage and your security access it cost £1000. In my opinion this is slightly underhand and shouldn’t be conducted by a company with as much history as yours.
August 11, 2026
Reply from Swinton Insurance
Thank you for your feedback. I sincerely apologise for the frustration you experienced with our website's quote process. I understand that the presentation of additional cost options, such as full windscreen repair, felt underhand to you however I can assure you this is not our intention. We have 3 levels of cover and each have different features which is why we provide the table on our website so our customers can choose which is fit for their needs.
Kind regards,
Michelle @ Swinton Insurance
Good products at a good price.
July 30, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review. We’re pleased to hear that you’re happy with the products and found them to be good value for money.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Swinton Insurance
Quick and easy and full of information
August 11, 2026
Reply from Swinton Insurance
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the process quick, easy and informative.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to leave us a review. We’re delighted to hear that you found our website easy to use and the process quick and straightforward.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to leave us a review. We’re delighted to hear that you found renewing your insurance easy and were pleased with the price.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Swinton Insurance
Reply from Swinton Insurance
Thank you for taking the time to leave us a review. We’re delighted to hear that you received 1st class service and found the paperwork easy to understand.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out. Our team will be happy to help.
Kind regards,
Rachel @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your feedback!
It’s great to hear that you found our website easy to use. We’re really pleased we could make the process simple and straightforward for you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
No loyalty and no common sense
I have used Swinton for contents insurance on my rented property since 2015. I recently took out a mortgage and got my buildings and contents insured through the mortgage provider, so asked Swinton to cancel.
Swinton advised me the charge to cancel would be £50.87 despite only having £21.32 left to pay on my policy, so now I am left insuring a house I don't live in. The online agent was about as helpful as a chocolate teapot.
August 12, 2026
Unprompted review
Reply from Swinton Insurance
Thank you for sharing your experience. I'm very sorry to hear about the difficulties you encountered when trying to cancel your policy and the frustration caused by the cancellation fee. I understand how disappointing it must be to be in this situation.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.swinton.co.uk/contact-us
Kind regards,
Michelle @ Swinton Insurance
Easy to navigate the website and very…
Easy to navigate the website and very helpful that you can call and speak to a person if required. Very satisfied with the price.
August 8, 2026
Reply from Swinton Insurance
Thank you for your fantastic feedback!
It’s great to hear that you found our website easy to navigate and appreciated having the option to speak to someone when needed.
We’re also really pleased that you were happy with the price. We appreciate you choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your brilliant feedback!
It’s great to hear that you found our service excellent and that managing your policy was so easy. We’re really pleased we could make the process simple and straightforward for you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
The girl on the phone was very helpful…
The girl on the phone was very helpful and sorted me a good deal for my 2 motorbikes.
August 10, 2026
Reply from Swinton Insurance
Thank you for your fantastic feedback!
It’s great to hear that our team member was so helpful and able to arrange a good deal for both of your motorbikes. We really appreciate you choosing us and sharing your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Very easy to use and no hidden extras.
August 11, 2026
Reply from Swinton Insurance
Thank you for your great feedback!
It’s fantastic to hear that you found our service easy to use and appreciated the transparency around the price. We’re pleased we could make the process simple and straightforward for you.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Thank you xx
August 5, 2026
Reply from Swinton Insurance
Thank you so much for your lovely message!
We really appreciate you taking the time to leave us a review.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
RIpping people off
Substantially increased the premium even though no claims made said it was because costs have risen felt like I was taking to a robot just going through the motions, tried to ring them originally .. not allowed .. found there actually name and rang them .. got no where really even though I've been with them for a long time.. got a slight reduction but for lesser cover and nothing like the last premium.. hadn't got the time to shop about but will do next time.. wont use them again..
August 10, 2026
Reply from Swinton Insurance
Thank you for sharing your feedback with us. I am truly sorry to hear about your recent experience and the frustration you encountered with your premium increase, especially after being a long-standing customer with no claims.
We understand how disheartening it can be to feel like you're not being heard and that the process felt impersonal. We aim to provide clear explanations and support, and it's clear we fell short in your case.
We appreciate you taking the time to communicate your concerns, and we understand your decision to explore other options in the future.
If you need anything in the future, please do not hesitate to contact us.
Kind regards,
Michelle @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely feedback!
We’re happy to hear that you found everything so simple and straightforward.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely feedback!
We’re pleased to hear that you found everything easy and straightforward. We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Swinton Insurance
Reply from Swinton Insurance
Thank you for your lovely review! We’re delighted to hear that you found everything straightforward and easy when arranging your insurance. Making the process simple and hassle-free for our customers is exactly what we aim for.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Swinton Insurance
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