Had an issue with not being able to top up. One call to their helpline and spoke to Riz who was very helpful. Took the time to check with billing and came back to me as promised with an update. Honest... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I needed to dial an international number which uses 'options' like "Press 1 for English, Press 2 for French" etc. Having asked around, it appears that the Tesco Int'l Calling card is the on... See more
Company replied
I urgently needed to contact NHS services (who don't/won't communicate using email) in UK while travelling to Japan. I found it easy to set up the app and it worked perfectly. I was delighted to find... See more
Company replied
I have aged parents that live in Australia and they only just know how to use the phone as a phone never mind apps like Whatsapp. So being able to actually call their phone at such a cheap rate is br... See more
Company replied
Company details
Written by the company
Use Tesco International Calling for low cost international calls to any number. Also send Mobile Airtime recharge worldwide to friends and family. Stay connected, for less
Contact info
Tesco House Shire Park , Kestrel Way , Welwyn Garden City, AL7 1GA, Hertfordshire, United Kingdom
- 0330 001 0257
- tescointernationalcalling@wavecrest.com
- www.tescointernationalcalling.com
4.3
Excellent
210 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was I was very happy with the help l received from Sanna-R. Solved my problem once and am very much satisfied👌 happy with the help l…
I was very happy with the help l received from Sanna-R. Solved my problem once and am very much satisfied👌
October 5, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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I had two calling cards and Santa R was…
I had two calling cards and Santa R was amazingly patient with me and put them together. Now I have one balance and one account. Sanna R was so helpful. Much appreciated her kindness.
September 22, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Experience was great and Sanna R was…
Experience was great and Sanna R was very helpful
September 22, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna was awesome
I was having difficulties trying to top up my account. Out of frustration I decided to close and delete my account but Sanna called me. I explained my situation. She is a very good listener, knowledgeable and very patient. In no time she managed to resolve my issue 💛
September 20, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
I was unable to send airtime recharge…
I was unable to send airtime recharge to my family and loved ones abroad. I contacted Tesco International calling and spoke to Chris. He was very supportive and helpful to address the problem. He contacted me within twenty four hours and I was able to send airtime recharge abroad.
September 18, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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I got the extra terrestrial help from…
I got the extra terrestrial help from Catherine which was way above my expectations from the situation or trouble l had. My banking system could approve but not allow Tesco International calling get the amount for my airtime recharge. With all the efforts of calling and speaking to 3 individuals from different departments no help was delivered and they kept on telling me to call Tesco International calling. I did so and the same person who assisted me answered the call and gave me the alternative way of recharging which has allowed me to rest instead of walking to nearby shops now l have airtime to call my beloved family who have been missing me for the past 2 days because of inconvenience from my banking system. Tesco International calling also managed to do a £3 recharge for me which confirms that their side everything is proper so what a blessing
September 15, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Catherine 👽, who goes above and beyond with all our customers. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Missing telephone credit
My telephone credit was missing and on contacting Tesco International I spoke to a chap called Riz who was very helpful, polite and understanding. On explaining my issue he told me what had gone wrong and on doing so re-installed my credit.
September 15, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your review, and so glad you got to experience Riz, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
excellent customer service from Chris…
excellent customer service from Chris thumbs up mate
September 14, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
I spoke to Sanna R who helped me with…
I spoke to Sanna R who helped me with my query. Sanna was polite, patient and extremely helpful. First class service! Thank you very much.
September 14, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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Catherine was awesome 👌
I received a very good, swift response and good customer service from Catherine, was patient and so polite to answer all my queries and definitely made sure my problem was resolved.
Thanks Catherine, I really do appreciate.
September 12, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Catherine, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
I called today and they didn’t waste…
I called today and they didn’t waste anytime at all to answer, Christ attended to me today and he made the rest of my day, he was polite and so helpful, he ended up giving me free credit and showed me how to send airtime to my loved ones, it was a great experience and he was so patient with me, I’m more than happy
September 13, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna R was brilliant in resolving my…
Sanna R was brilliant in resolving my issue. Very patient listener and really helpful!!!
September 12, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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Excellent customer service from Riaz at Tesco Int Calling
Talked with Riaz from Lancs at Tesco International Calling.
Excellent customer service from this gentleman, polite courteous informative and knowledgeable regards the app and gave great advice and answers to myself regards using it and also regards my friends and familly who will be using it to communicate with myself. The gentleman in question, Riaz, also suggested some things that I wasn't initially aware off regards it's use that would be of use and benefit to myself whilst I am abroad. Highly recommended the app and the support team that help it's customers. 10/10 , top marks .
Thanks Riaz for your help, and I look forward to talking with yourself and your colleagues should I need any further assistance.
Mr A Martin.
September 11, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Riaz, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Sanna was very helpful lady and…
Sanna was very helpful lady and explained me everything very clearly.
September 11, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Spoke to Brandon
Spoke to Brandon, and he was able to resolve my concerns with a brilliant customer service skills. Very helpful, thanks!
September 11, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Brandon, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Superb Customer Service
Thanks to Chris for sorting out my problem. I was very impressed by his excellent customer service.
September 5, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Chris, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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Credit expires too quickly but the Cust service is great
Tesco credit should not really expire in 6m as calling cards are not used as much now. Rang Teso and Sanna R was amazing. Quickly sorted the issue out and cheerful while sorting this.
September 4, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
Brilliant customer service
Brilliant customer service. Thank you.❤️❤️❤️❤️❤️
September 2, 2023
Unprompted review
Reply from Tesco International Calling
Thanks so much for taking the time to leave us a review, it's great to hear you have experienced how we do customer service. If you ever need us, just get in touch 🧡. Thanks, Tesco Calling
Spoke to a lovely lady called Sanna R, Excellent
Spoke to a lovely lady called Sanna R. The service was great as she took me by the hand and helped with all my numerous queries and educated me on the wonderful offers Tesco international calling has for me. Love it.
August 28, 2023
Unprompted review
Reply from Tesco International Calling
Hi, thanks for your amazing review, and so glad you got to experience Sanna, who goes above and beyond with all our customers 🧡. We pride ourselves in our Customer Service, if you ever need support you know we are on hand to help, thanks, Tesco Calling.
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