Prompt. Polite. Friendly. Informative. Efficient. Knowledgeable. Always amazing service. Difficult getting through to arrange the appointment though. AI doesn’t work if you might be out and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a puncture on a rural back road in Mid Wales. AA very helpful and prompt. 'Daniel' called me ahead and told me how long he'd be after getting my exact location. On arrival he was friendly, polite... See more
Unfortunately we have had to use the AA several times in the last few years. Every time that have kept us informed on arrival times . The mechanics have all been friendly, professional and kept us in... See more
Toke out the policy 2 days later broke down on my bike and was rescued by an extremely helpful gentleman (Simon) and managed to fix and get me back on the road massively credit . Also the policy charg... See more
Company details
Written by the company
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- www.theaa.com
4.8
Excellent
212K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He is very helpful to his client.
He is willing to listen and accept suggestions. In return he gave technical advice for the benefits of his client. Charging my battery enough to reach home was a big favour for me. Thank you so much. You're the good asset of AA. You're a star.
June 1, 2026
10/10 review for sabah.
My van broke down in rush hour traffic on a busy road and they got to me quickly and sorted it roadside and followed me home. 10/10 for sabah who rescued me , couldn't have been any nicer . Thanks sabah, much appreciated
June 1, 2026
Marek the AA man
AA guy called ahead and was polite and couldn’t do enough to help. Chatty and easy to approach.
Excellent.
June 1, 2026
Help came incredibly quickly
Help came incredibly quickly. Mechanic was friendly and explained things very well.
June 1, 2026
Excellent service and recovery in less…
Excellent service and recovery in less than an hour. Thank you very much!
June 1, 2026
Above & Beyond Service
I needed to call out the AA after my alternator drive belt went. An epic fail! Andrew from the AA went above and beyond to help me and get my car to a garage. Restored my faith in large corporations.
June 1, 2026
Very efficient and quick service
The AA patrol man came within an hour of my text, quickly found the fault with the car and sourced the new battery and fitted it.
June 1, 2026
Excellent service as always
June 1, 2026
First experience of calling the AA and…
First experience of calling the AA and was very pleased with their response. Efficiently dealt with my call over the phone and was promised an engineer within one hour. Neil arrived within 20 minutes, promptly diagnosed the fault and had me moving again very quickly. Thank you.
June 1, 2026
Arrived very quickly after I broke down…
Arrived very quickly after I broke down on a busy dual carriageway A46. Was polite and kept me informed of everything he was doing. Also towed my car to a garage of my choice - two hours away.
May 29, 2026
Superb service from AA's Steve!
Superb service Steve didn't just go the extra mile - he went ten!! Extremely grateful for a great ending to a tricky couple of days...
May 30, 2026
Kieren was a amazing guy very…
Kieren was a amazing guy very knowledgeable and is a credit to the AA team thanks for everything on Sunday Mike hodges
June 1, 2026
Call centre staff unhelpful AA patrol guy was amazing
Call centre staff unhelpful, however James the AA man was amazing by doing a very complicated electrical fix to get my Audi going. Really nice chap too.
June 1, 2026
Came on time stated started car checked…
Came on time stated started car checked for faults &gave good advice very friendly
June 1, 2026
This is a great service
This is a great service , first time I ave ever joined a breakdown company in 20 plus years of driving just wish I had done it sooner . I have rang AA for help in last 3 months they have been very quick in coming to my rescue the mechanics are so polite and nothing to much for them . They had me fixed on my way in no time excellent service highly recommend
June 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.