Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Woolwich staff were helpful
Woolwich staff were helpful. Thank you Jermaine and Shola
August 10, 2026
Unprompted review
Reply from Three UK
Hi Cecilia, thank you for taking the time to share this! We are so glad to hear that Jermaine and Shola at our Woolwich store were helpful. 😇 - Three Social Media Team
Customer service is terrible
Customer service is terrible. Calling with my phone there is no easy option to speak to an actual person! When I try to get something done in the web chat they say they can't help me. This is unnecessarily difficult to speak to a human.
August 10, 2026
Unprompted review
Reply from Three UK
Hey Callum, we understand how disappointing this experience has been, and we’re sorry to hear that you feel this way. As we’re unable to access account details on this platform, to help you further, please reach out at https://bit.ly/3C43TKN. Our webchat team will be able to assist you further. They’re available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. Alternatively, you can also call us on 333 from a Three phone, or 0333 338 1001 from any other phone. Our phone team is available from 8am to 8pm Monday to Friday, and from 9am to 6pm on weekends. They’ll be able to look into this and assist you. – Three Social Media Team
Sam Was very helpful and sorted me out…
Sam Was very helpful and sorted me out with an unlimited sim deal within 5 mins. Thank you
August 10, 2026
Unprompted review
Reply from Three UK
Hi Zoy, we’re glad Sam made the process smooth for you. Thank you for the 5 ⭐ review. - Three Social Media Team
I was treated like a queen and I loved…
I was treated like a queen and I loved it, nice experience, Adeeba did an amazing job
August 10, 2026
Unprompted review
Reply from Three UK
Thank you so much, AjuloEniola! We’re glad you loved your time with us, and we’ll be sure to pass your kind words on to Adeeba. She’ll be delighted to know she made your visit special.
We can’t wait to welcome you back for another amazing experience. — Three Social Media Team
I got what I needed and more
I got what I needed and more. I am very happy that I was given the best deal in store for what I need.
August 10, 2026
Unprompted review
Reply from Three UK
Thank you, Regina! We're delighted to hear that our team made your experience enjoyable and ensured you received excellent deals. 😇- Three Social Media Team
Jay and Arif were a great help this morning! Fixing my sim issues and providing my mum with help and advice.
My experience was lovely
August 10, 2026
Unprompted review
Reply from Three UK
Thanks for sharing, Georgia! 🎉 Jay and Arif clearly worked some magic with your SIM and gave your mum the best support. Hearing this truly makes our day! 🥰 — Three Social Media Team
Mahfuz gave very clear and helpful…
Mahfuz gave very clear and helpful explanation regarding 4G plans and broadband options.
August 10, 2026
Unprompted review
Reply from Three UK
Thank you for your kind words, Emma! We’re delighted to hear Mahfuz made everything easy to understand while discussing your 4G and broadband choices. – Three Social Media Team
So into come and speak to someone in…
So into come and speak to someone in the shop. Carlyle was brilliant. Sorting everything out and answering all my questions. Thank you 🤩
August 10, 2026
Unprompted review
Reply from Three UK
Hi Deborah, we’re pleased Carlyle took the time to answer your questions, get everything sorted, and make your visit a positive one. Thanks for the lovely feedback. — Three Social Media Team
Ashley was polite
Ashley was polite. Ready to help. Clear explanation given. Answered all questions asked correctly. Overall I gave Ashley 10/10.
August 10, 2026
Unprompted review
Reply from Three UK
Amazing, Vivian! We're delighted to hear how much Ashley's support meant to you. It's fantastic that their guidance left such a strong impression. 🥰 - Three Social Media Team
Sam at 3 store Hull
Sam at 3 store Hull, gave me the most helpful customer service I have experienced in ages!! Found me the best deal with no pushy sales, answered all my queries in a helpful polite manner he is a TOTAL credit to your team!!! Thankyou Sam!
August 10, 2026
Unprompted review
Reply from Three UK
Thank you for your wonderful review, Claire! We’re thrilled to hear Sam at our Hull branch gave you excellent support and helped you find the right offer with clear and attentive guidance. ✨ – Three Social Media Team
Metin was very helpful and explained…
Metin was very helpful and explained everything very well.
August 10, 2026
Unprompted review
Reply from Three UK
Hey Denise, incredible to hear! 🎉 A big thank you to Metin for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! – Three Social Media Team.
Very nice customer service helped me shahid
Very nice customer service helped me with everything I need and very happy with the service
August 10, 2026
Unprompted review
Reply from Three UK
Hi Lawson. Thank you so much for taking the time to share your positive experience. We are thrilled to hear you received such helpful service and that you are happy with everything.— Three Social Media Team
Wow!!!
Wow!!!
Excellent service
In and out the shop within 10 minutes!!!
Sales guy Sam …. Give that man a pay rise!!!
August 10, 2026
Unprompted review
Reply from Three UK
Oh wow, Jayne! Thank you for sharing your thoughts about our staff. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Staff (Tony) really helpful and…
Staff (Tony) really helpful and explained every step. Easy and straightforward and a much better price for us. Switch from old provider smooth
August 7, 2026
Unprompted review
Reply from Three UK
Hey April, we’re happy Tony could guide you through each step and ensure your transfer was seamless and great value for you. Thank you for the review. 🌟 – Three Social Media Team
I wouldn't even give this company half…
I wouldn't even give this company half a star! For the last 3 days I've been on the chat on the app and I keep getting kicked off it! I'm currently paying £24 a month and I can't even make any phone calls because the reception is atrocious! I refuse to keep paying for a service that I can't even use. I'm meant to be getting another SIM card sent out, not that it will make any difference! I will be seeking compensation for all this hassle. And I would strongly advise you sort out the app because it is useless. I want someone to email me. Also I refuse to pay this month's payment! Terrible customer service worst I've ever dealt with in my life!
August 7, 2026
Unprompted review
Reply from Three UK
Hi Dominic. We are truly sorry for the frustrating experience you have had with our network signal and the app chat features over the last three days. As we’re not able to discuss account-specific details on social media, to make sure this is properly reviewed and followed up, please raise it with our Customer Relations team here: https://bit.ly/3uJlOrF.— Three Social Media Team
Fantastic service
Very grateful for Jack and Connor help and advice given. They are both great at what they are doing and are credit to the store. Thank you.
August 7, 2026
Unprompted review
Reply from Three UK
Hi Ewa,
Thank you for sharing your lovely feedback. We’re delighted to hear Jack and Connor were able to support you so well. They’ll be thrilled to know their advice and care made such a positive difference.
– Three Social Media Team
Very poor network coverage that's all I…
Very poor network coverage that's all I can say ..Not recommended at all
August 9, 2026
Unprompted review
Reply from Three UK
Hi Naveed,
Thank you for sharing your feedback. We’re sorry to hear the coverage hasn’t met your expectations.
You can check for any known issues or coverage updates in your area here: https://bit.ly/2ThkuKd. As we're unable to access account details on this channel, we'd also recommend reaching out to our Broadband Support Team via https://bit.ly/3MQgrfW. They'll be able to review the service at your address, check for any issues affecting performance and discuss the options available.
– Three Social Media Team
Exceptional service from a great local store
I visited the store in need of help, and received it. In a professional, friendly and courteous manner, Simon understood my needs exactly and made a fairly complicated situation ( from my pov) simple. Great service, at a very competitive price.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Phill,
Thank you for sharing your experience. We’re delighted Simon was able to understand exactly what you needed and make a complicated situation feel straightforward. It’s great to hear you received such professional and friendly support.
– Three Social Media Team
Sam was amazing
Sam was amazing, he really took his time to explain and use devices as an example. He is an absolute asset to the three team. He really knows his stuff.
August 9, 2026
Unprompted review
Reply from Three UK
Hi Phoebe,
We really appreciate your feedback. It’s fantastic to hear Sam’s knowledge and patience helped you feel confident with your devices.
– Three Social Media Team
Great efficient service and excellent…
Great efficient service and excellent customer service by Onyi
August 9, 2026
Unprompted review
Reply from Three UK
Hi Tommy,
We really appreciate your review. It’s great to know Onyi made your experience smooth and helpful from start to finish. Thanks for taking the time to let us know.
– Three Social Media Team
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