Ticketmaster Australia Reviews 

Ticketmaster is a terrible Application.
I bought 6 tickets for the rugby test Australia vs Ireland many months ago. I did not know who was going until close to the game.
I successfully transferred 3 tickets. However, 2 of my friends did not have a Ticketmaster App and I could not transfer them. There is no facility to print or email paper copies of tickets.
As we arrived to the game at different times, this was inconvenient. I transferred one ticket at the game to my son who sat next to one of these friends. However, it transferred from me but did not arrive on his phone due to the poor reception at the ground! We had to go to the ticket office and it took 20 minutes to get a paper ticket.
I then entered the ground with the other friend. I entered him at the turnstile but my TicketMaster Account froze. It took ten minutes to sign in and access my own ticket - again due to poor internet reception.
I have had a similar experience before due to the inflexibility of the App.

Great seats. The booking process was tedious though as we had codes for 3 groups of 2 that wanted to sit together, and the system would only let us enter one code at a time. We had to coordinate bookings from different cities and make sure the seats were together. Please improve this function.

Easy access to the venue. Lots of choice of food. Great entertainment notwithstanding the Wallabies lost😞

Fantastic performance, Choreography superb, very well conceived and presented. The part(s) of MJ well chosen. The rest of the cast well chosen and meticularly rehearsed and presented. WELL DONE

Very disappointed with the customer service at Festive Hall, 300 Dudley Street, Melbourne.

During the concert, we briefly stood up to enjoy the music, which is common at live events. A staff member shouted at us to sit down instead of speaking respectfully. When I calmly said there was no need to shout, the situation was unnecessarily escalated by calling several security guards.

We chose not to argue and returned to our seats, but the incident left us feeling embarrassed and disappointed. Staff should be able to enforce venue rules while treating patrons with courtesy and respect.

I felt like i was watching a high school entertainment experience not a professional one. The costumes were great but it seemed as though the singers forgot the words or mumbled so we couldn't understand part of the songs. The intermission was just as long as the first half.

Disappointed, when i first booked we were seated then all of a sudden changed to standing only?

Easy to use and understand system of obtaining tickets.

Very average performances overall

Horrible user experience - no biometric sign-in, downloaded the tickets to Wallet prior, which then still required access to Ticketmaster.

The show was very low quality.
Usually this standard off the show is going free in the club.
I was seated on Mezzanine. A lot of people left after the interval and during th second part. Some rows was completely empty. I am not sure how it was in the stall.

Easy to locate tickets when required.
Excellent show.

Excellent music and performances

Amazing show. Have been 3 times and my daughter 5 times. Cast from Micheals to the dances to the back stage are spectacular. Awesome experience and a must see show.

Booking was very easy. Keeping tickets safe and easy to access also a breeze. This made our trip to Sydney to see The Lion King far less stressful than it might have been. We had a wonderful experience.

Very disappointing customer service from Ticketmaster.

I purchased a Deluxe Package for Anastasia in Sydney and booked flights and accommodation from Brisbane. Ticketmaster cancelled the Thursday performance, forcing me to change my plans and attend on Friday instead.

Then, just days before the show, Ticketmaster emailed me instructions for collecting my Deluxe Package inclusions (program, chocolates, champagne, etc.). When I arrived, I was told those inclusions only applied to the cancelled performance.

The email was sent well after the cancellation, yet there was no apology, no acknowledgment of their mistake, and no offer of any goodwill gesture. Poor communication and even poorer customer service.

Easy to use, tickets available easily

Easily booked our tickets. Tickets available quickly. On the day of performance I was sent a reminder & a link for them so they could be easily be scanned.