Ticketmaster Australia Reviews 

11,386
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,047 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of shows and performances, highlighting engaging content and remarkable talent. Many also commend the staff for being consistently helpful and professional. The ease of the ticketing process, with convenient digital options and straightforward seat selection, contributes to a smooth and enjoyable overall experience. However, some customers noted issues with staff conduct, including rudeness and unhelpful security. Others experienced difficulties with digital ticketing, such as companion card access or scanner problems. Additionally, a few reviewers mentioned venue concerns like late show starts or basic food options.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the online process for purchasing... See more

Location

Customers consistently note ambiguous experiences with location, with some praising venues like the Melbourne... See more

Staff

Users describe ambiguous interactions with staff, with many reviewers praising staff as helpful, patient, and... See more

Service

Clients share ambiguous opinions on service, with many reviewers reporting positive experiences, citing... See more

Product

People report ambiguous experiences with the product, with many reviewers praising the shows and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have not been on level 2 for a long time. access to areas difficult and food areas far and few for average footy goer . North Melbourne ground announcer very annoying and loud. Cut the level down, can... See more

Rated 3 out of 5 stars

Accessible phone is never answered, waiting over an hour on hold just to hang up. Requests not answered with phone call only an email which isn't helpful when trying to book tickets. If comp... See more

Rated 5 out of 5 stars

I've seen the boys before at Hamer Hall (I don't know the date) BUT I couldn't miss seeing them again. It was fantastic. Your staff are always most helpful. I'm disabled & need some help getting to m... See more

Rated 5 out of 5 stars

Show excellent, brilliant 10/10 Only downfall The show was late starting by over 30mins. Everyone standing at theatre doors to go in. No, apologies, no explanation, no notices especially ove... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(11,386)

2,042 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing show

Amazing show. Have been 3 times and my daughter 5 times. Cast from Micheals to the dances to the back stage are spectacular. Awesome experience and a must see show.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

The only way to go.

Booking was very easy. Keeping tickets safe and easy to access also a breeze. This made our trip to Sydney to see The Lion King far less stressful than it might have been. We had a wonderful experience.

July 1, 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing customer service…

Very disappointing customer service from Ticketmaster.

I purchased a Deluxe Package for Anastasia in Sydney and booked flights and accommodation from Brisbane. Ticketmaster cancelled the Thursday performance, forcing me to change my plans and attend on Friday instead.

Then, just days before the show, Ticketmaster emailed me instructions for collecting my Deluxe Package inclusions (program, chocolates, champagne, etc.). When I arrived, I was told those inclusions only applied to the cancelled performance.

The email was sent well after the cancellation, yet there was no apology, no acknowledgment of their mistake, and no offer of any goodwill gesture. Poor communication and even poorer customer service.

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Easily booked our tickets

Easily booked our tickets. Tickets available quickly. On the day of performance I was sent a reminder & a link for them so they could be easily be scanned.

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great communication

Regularly reminders sent out options to sell if couldnt make it. Easy to book Melbourne Recital centre great venue for smaller audiences. Colin Hay great singer and story teller

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

Very enjoyable show

Very enjoyable show! A little confusing though, when some actors played several parts……
Ie ‘Darcy’was also ‘Tilley’ - they were very clever to play 2 or 3 different roles! Quite amazing!!!!
I don’t think the swearing was necessary to get laughs though! I doubt bad language was tolerated in that era?

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy booking process

Easy booking process. I like being able to see the seating view before purchase. Being able to add the ticket to your wallet makes it very easy on the day. Follow up emails are just enough.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Request to Exchange/Refund a ticket

I am extremely grateful to Michael from the Box Office at the Athenaeum for all his assistance and shall be re-booking the show this afternoon for a another date as I really wanted to see this show. Thank you so much.

June 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Unable to resell tickets

Unable to resell tickets. Cannot believe that Ticketmaster does not have a resell option. I was quite ill and could not attend. And you cannot talk to amyone other than a BOT who kept saying to go to my account and go to the resell option. Quite frustrating.

June 26, 2026
Unprompted review

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