TCS Conveyancing 

Thank you so much Lewis, Kathryn and TCS team for all you assistance.God bless you all.

TCS have had my total confidence from the outset. Daryl was fantastic, keeping me in the loop and being helpful throughout.

Compared to my previous solicitors, TCS are lightyears ahead and would recommend them for your Conveyancing needs.

Helpful, knowledgeable and worked well within the timeframe I had requested.

TCS were provided by the lender and so we had no choice but to use them.

We were told we wouldn’t need certified ID as an electronic check would be sufficient. Our case stalled for weeks and when chased TCS eventually confirmed that they did need certified ID after all, they just hadn’t told us. So, we get ID certified by a large and reputable law firm, and again there’s silence. After chasing, TCS confirm that the ID doesn’t match their requirements, because the certified stamp used by the large and reputable law firm has slightly different wording to the wording they wanted.

None of this was reported to us directly. It all came third hand via our financial advisor who was chasing for TCS to get on with it. When there’s an issue with your case, they don’t tell you about it, they just wait for you to chase them and then say the delays are your fault for not sending information they haven’t asked you for.

The admin side of it was laborious and painful, but nothing compared to the mess made on completion.

Our draft completion statement was wrong, interest calculated to the wrong date, and charges added for a title plan we told them 3 times we didn’t want because they charge £24 for something you can download yourself for £3.

TCS said they couldn’t change the figures taken from the redemption statement (that they sourced) so we had to either wait for a new one or overpay our old mortgage and claim back the difference. We couldn’t wait weeks for new paperwork so had to overpay due to their error.

On completion day, completely different figures were used despite TCS saying they couldn’t be changed. Without any explanation they sent half our surplus to an account we had not nominated or authorised. They did this by taking bank details from a statement used as part of our ID, ignoring the form we submitted instructing them to send the whole amount to a specific account. We spent the day running around thinking half our money had disappeared, until we eventually established that they’d sent it to the wrong place.

None of the amounts issued matched the draft completion statement that we were told could not change, and TCS did not issue a completion statement confirming how the amounts issued had been calculated. We made a complaint, but this was completely ignored.

Our financial advisor has sought to have TCS removed from the panel of conveyancers that his lenders use, and insists we leave reviews and continue to make complaints so others are aware. He also advises that we should report this to the SRA if TCS fail to respond to our written complaint. It’s been a few months and they haven’t responded, so we’re just checking to see whether they respond to this before taking further action.

Great company to deal with

Really good service very helpful i received regular updates on the progress the whole process was fast
excellent thankyou

Very efficient and quick! Would thoroughly recommend them!

Efficient, supportive, great communication highly recommended

Very helpful company that made the whole process easy to follow.

Friendly staff and excellent communications from everybody.

Very Poor customer service, what should have been an easy remortgage and equity release i believed, has been a nightmare. I started with this back in September and still near end of January not complete. Paid fees and other costs on advise of this company resulting in a loss on my behalf as now been told i didn't need to. Been so stressed and angry over the festive period. Feel like i've not been treated as a real person just seem to get an email every once in while stretching this process out. On my experience i would recommend not to use this company.

Brilliant company to do business with, carried out the work quicker than expected.

Very poor communication and made what should have been a fairly simple remortgage and subsequent equity release for new purchase an absolute nightmare.

They do not put direct phone numbers on correspondence and when you call you get put on-hold. I am not even sure that the person was real as they were either on leave, ill or had just left for the day!

I did not pay for the service but woudl suggest that if you are offered TCS then reject them and find an alternative!

I have given you 5 but the conveyacing is not yet complete but upto now I am very pleased Daryl has looked after me very well - Thanks.

On the whole the service & communication was good from the start of the process however when it came to the completion day on 4th December the movement of funds was not done until 4:15pm for a different value to what was quoted on the completion statement causing confusion to my solicitor as the funds were sent directly to them. My chaser emails were not answered until 5:30pm and my official completion letter was sent to me about 7:30pm. I could not move home until the 5th December as my solicitor did not recognise the funds to me mine until several chaser phone calls from myself.

Great experience such helpful staff. Would like to say a big thank you to Natasha so helpful and honest and made our mortgage application so much simpler and easier
Thank you

I can’t praise tsc enough especially Daryl ...kept me updated on everything done all possible to complete my mortgage on time after dealing with a awkward solicitor from a 3rd party....
Thank you for all that was done