Trade Prices 

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Rated 1 out of 5 stars

This company has now gone bust, but I would STRONGLY urge you to check any similar companies do not involve the director who ran this one. This business KNEW it was going into administration and... See more

Rated 5 out of 5 stars

Well where do I begin….. I normally never leave reviews but since I have been dealing with these guys I am amazed every time by their service and ability to make anything happen. I have bee... See more

Rated 5 out of 5 stars

We were given a lot of really helpful information by a really nice guy before we ordered. There was no pressure selling at all! The job was carried out very efficiently and professionally AND on time... See more

Rated 5 out of 5 stars

I just ordered a load of appliances with Craig over Black Friday weekend. Craig is a very easy to work with, very hands on, super quick to respond, doesn’t stop working till he sleeps (although his b... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A*** Fantastic customer service!

I just ordered a load of appliances with Craig over Black Friday weekend. Craig is a very easy to work with, very hands on, super quick to respond, doesn’t stop working till he sleeps (although his bed time is 9.30pm ha)! I am undergoing a massive house project so hoping to use Craig’s services for most of the rest of the house now including windows, tiles, underfloor heating and concreting, bathrooms, furnishings.. to name a few. They cover all and any aspects of your house project.
Brilliant customer service, great prices, look no further than Trade Prices Direct!

November 26, 2022
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Rated 5 out of 5 stars

Simply Fantastic…..

I don’t usually leave reviews positive or negative however, I feel I must let others know what a fantastic guy Craig is who genuinely believes in good prices and good old fashioned customer service.
After speaking with him he agreed a price and stuck to it.
He agreed a delivery date and stuck to it.
He agreed to provide regular updates and stuck to it.
If only all companies were this good. I can’t praise Craig enough and will definitely be returning for more products.

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Craig was brilliant, so helpful, very pleased with the overall experience, will definitely be a returning customer.

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Buy with confidence

Those who have read my post in the past will know, I post good and bad, but always honestly.
I found 'Trade prices direct' on a search engine. Having just bought some palio core flooring from my local supplier using my trade account, I could not believe the price being quoted by TPD. Surely this must be a scam as it was less than half price. I have just received my order and I am pleased to report it is a very genuine company. Throughout the ordering paying process I dealt with Craig and I have to say he could not be more efficient, proficient or helpful. His communications were abundant as he sort to assure me of the product and delivery. I have been in the building trade dealing with suppliers for over 30 years and I think I would struggle to find a better customer related service company. I would also like to use this forum to say a special thanks to Craig.
To summarise when you found a product you are looking for, check in with TPD and surprise yourself. Buy with confidence, an excellent company with great good ole' fashioned customer values and an actual person on the end of the phone.

November 17, 2022
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Rated 5 out of 5 stars

Outstanding Customer Service

Outstanding Customer Service, Price and Delivery - the 3 key components necessary to ensure my purchase is a great experience. I would usually be lucky if I got 1 out of 3. Credit to TPD - they excelled in all 3. I played an enquiry late evening and was pleasantly surprised to get an immediate response. The subsequent service by text or phone was outstanding. Every step along the way and ensuring they called me to make sure my purchase had been delivered and was of the right quality. Attention to detail, follow-up etc has been excellent. I cannot praise Craig and the team highly enough. I wish TPD every success for their business - they know what Customer Service really means. An absolute pleasure to do business with them....it won't be the last time.

November 11, 2022
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Rated 5 out of 5 stars

Great support and service

Delivered early and kept me informed throughout the process

October 26, 2022
Unprompted review
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Reply from Trade Prices

Thanks for the review, we appreciate your feedback and we look forward to providing a service to you for any other home improvement requirements you may have.

Rated 5 out of 5 stars

Great experience with Craig good…

Great experience with Craig good communication delivery on time and great prices. Would use again no doubt.

October 21, 2022
Unprompted review
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Reply from Trade Prices

Thank you so much for the review, we have a strict policy and that is 'customers come first'.

Rated 5 out of 5 stars

Great company

The whole process of dealing with trade price direct from start to finish has been fantastic.
Graig has been fantastic keeping us informed and making sure we are happy with our purchase. I will always use this company time and time again

October 19, 2022
Unprompted review
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Reply from Trade Prices

Thanks for your review! Every review whether good or bad allows us to work hard to make our service impeccable.

Rated 5 out of 5 stars

Amazing customer service by Craig

Amazing customer service by Craig, helpful polite and follow up calls.
Product arrived in perfect condition. Would use them again.

October 20, 2022
Unprompted review
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Reply from Trade Prices

Thank you for the great review. We work around the clock to deliver an exceptional service to our valued customers. Every review is very much appreciated and means a great deal to TPD.

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Rated 5 out of 5 stars

Excellent service

Quick and efficient ordering process coupled with fantastic customer service!

October 17, 2022
Unprompted review
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Reply from Trade Prices

Thanks for reviewing our Company based on your experience. We highly value your feedback.

Rated 5 out of 5 stars

Excellent customer service

Ordered toilet seat that I was having problems sourcing. Customer service excellent phone calls to arrange delivery date and follow up call to make sure delivery was on time and the part was correct. Will use again.

October 18, 2022
Unprompted review
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Reply from Trade Prices

We are please we to deliver your item and keep you informed of your purchase. This is a service we offer to all customers and will always go above and beyond for our valued customers.

Rated 5 out of 5 stars

Trade Prices Direct….the future!

Trade Prices Direct could change the way conduct business. Delivered the items required efficiently, excellent service!

October 18, 2022
Unprompted review
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Reply from Trade Prices

Hi Reboot,

Thanks for giving us the opportunity to showcase our services to you, the feedback is much appreciated, and we are working hard to make TPD the next big thing in home improvement shopping.

Spread the word!

Thanks Again.

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Rated 5 out of 5 stars

This was the first time I’d used TPD…

This was the first time I’d used TPD and how helpful they were.
Due to an over site on my order they move all the stops to make amends.
I was able to pick up my order within a couple of miles from home.
Big thanks to Craig at main office and Ryan on site.
If I need any other building materials again TPD will be high on my list of suppliers.

September 30, 2022
Unprompted review
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Reply from Trade Prices

Apologies for the late reply, it is awfully busy at TPD, but we strive to deliver an expectational service every-time. We appreciated your feedback.

Rated 5 out of 5 stars

Great team and service given.

The service has been great and the guys who did the install were fantastic. After having to deal with a few unexpected issues they have given us hot water and heat :) 😀
Very happy and no hidden extras as promised. Would definitely use again for more home improvements.

September 28, 2022
Unprompted review
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Reply from Trade Prices

Thanks Claire, we hope you are warm and toasty with your new boiler now. The Alpha boiler is one of the best in the industry, highly underrated, but TPD will do something about that!

Rated 5 out of 5 stars

Fab company to do business with!

I have to say that we didn’t know the first thing about this company as we found them online when we were looking for new ovens. Craig rang me to say that there was a delay on the ovens but that he had been given a delivery date of two weeks time. We duly ordered them and Craig kept us up to date with the delivery status and was very prompt when his promised delivery date wasn’t going to be possible (due to supplier issues). He then rang us to say he’d been told they would now be delivered the end of October but that he understood if that was too late and offered us a full and immediate refund which was received straight away. I would have no hesitation in buying from this company again as their customer service has been exemplary from start to finish. I can highly recommend them.

September 23, 2022
Unprompted review

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