Trade Prices 

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See what reviewers are saying

Rated 1 out of 5 stars

This company has now gone bust, but I would STRONGLY urge you to check any similar companies do not involve the director who ran this one. This business KNEW it was going into administration and... See more

Rated 5 out of 5 stars

Well where do I begin….. I normally never leave reviews but since I have been dealing with these guys I am amazed every time by their service and ability to make anything happen. I have bee... See more

Rated 5 out of 5 stars

We were given a lot of really helpful information by a really nice guy before we ordered. There was no pressure selling at all! The job was carried out very efficiently and professionally AND on time... See more

Rated 5 out of 5 stars

I just ordered a load of appliances with Craig over Black Friday weekend. Craig is a very easy to work with, very hands on, super quick to respond, doesn’t stop working till he sleeps (although his b... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Boiler and Hive installation

We had a boiler and hive thermostat installed. Craig was very professional and advised me of the pros and cons of the work we were getting done. The engineer Shaune had a very pleasant and professional attitude.
There were some last minute changes which were dealt with swiftly.

I would recommend that you have a clear idea whether youre paying by credit card or invoice.
Great service. Great workmanship. Thank you Craig we will definitely hire you again in the future.

February 24, 2022
Unprompted review
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Reply from Trade Prices

Thanks for the great feedback. We supply all building materials at rock bottom prices with next day delivery. Please don't hesitate to contact us anytime.

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Rated 5 out of 5 stars

Really happy with the bathroom sent out…

Really happy with the bathroom sent out to me. Delivered the next day and was able to make changes to the order with no hassle. I would recommend Trade prices direct

February 24, 2022
Unprompted review
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Reply from Trade Prices

Thanks Mrs Goodman. We work hard to make it happen for our customers.

Rated 5 out of 5 stars

We started using TPD as a company to…

We started using TPD as a company to purchase boilers etc ,and I we have used all the usual merchants, but I have never had brilliant prices like this, since using these guys I have never looked back.

Not only do we get the best prices, but they have give us boiler leads and get us work
locally also.

Brillant at what they do, if I could give them 10 stars I would!!

Niall
iWARM

February 24, 2022
Unprompted review
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Reply from Trade Prices

Niall thanks for the great review! We have built Trade Prices Direct for great installers like you! To put you guys back at the forefront of the industry again. Without you there is no industry!

The large companies have monopolised the industry and we want to give back to the installers and the customers by giving the best price on materials along with linking you up with the customer.

Let's start this revolution together!!!

ANY CUSTOMERS READING THIS POST IN LONDON - NIALL FROM IWARM LTD IS A 10/10 INSTALLER!

Rated 5 out of 5 stars

TPD THANK YOU efficient, professional boiler replacement …

I had a nightmare situation where after moving into my new property I was hit with a boiler that was decommissioned immediately upon inspection via BGas and it was visibly faulty. TPD came to the rescue and replaced it within 3 days not only professionally and efficiently. I had a quote from BGas however TPD was also very informative and I was made aware that the boiler size BG quoted was also incorrect as I have a 3 storey home and heat would not have reached the top floor. This was also confirmed by the boiler company. The installation was seamless and the engineers were so helpful and the prices was still lower than BG for a bigger boiler and to date everything has been working beautifully..
Thank you TPD… I’ll be using you again shortly for other house refurb projects …

February 21, 2022
Unprompted review
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Reply from Trade Prices

Thanks for the great feedback Jenifer! We're always happy to help. We building something special here, just for you - THE CUSTOMER.

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Rated 5 out of 5 stars

Great Customer Service

Contacted trade prices direct as I wanted a new bathroom, they came back to me right away. I was made to feel at ease right away.

I was appointed an account manager who I was able to contact very easily without the hassle of going through a call centre Jason was on hand and guided me through the process step by step. He appointed a fitter to come out to see me to go through what I wanted along with sizes, then I spoke with Jason again who then provided me with a comprehensive quote of all the materials I required, it even showed picture of all the items as I was dreading the list of jargon but that wasn’t the case.

I was amazed at the saving I was able to make as I had been told by friends that the only way to get competitive pricing on materials like this is if I knew somebody in the trade who could buy it for me.

Needless to say I placed my order with trade prices direct and the bathroom has been fitted and I’m a very happy customer, keep up the good work and I will be back to buy again.

October 6, 2021
Unprompted review
Rated 5 out of 5 stars

Cant wait to show off at Christmas!

I was sceptical when I first enquired about getting a new kitchen with TPD because of the price and thinking its too good to be true. Jason was very reassuring and helped me to select the tiles, sink, surfaces, cupboards etc and very quickly arranged for a fitter to have a look. I was very suprised about how quickly they could order everything and get a fitter to start the work, most of the kitchen companies I enquired with told me it could take weeks or months to start the job, which I was dreading. I am so happy I went with TPD, the products are such high quality and if I'd paid for them elsewhere it would have been more expensive. The fitters were reliable, Jason and Craig were brilliant and put my mind at ease and nothing was too much trouble. Because I saved on my original budget for a kitchen, I'm going with TPD to get my bathroom done by Christmas so I can show off when my family come down over the festive period!! Thanks so much TPD, I would highly recommend

September 30, 2021
Unprompted review
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Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID
Please Please do not get these people to fit your boiler or do anything in your property, they seem to just subcontract all the work...
i got a new gas boiler installed through TPD in December 2019 and was told included in the price was 10 years free servicing along with the manufacturers 10 year warranty.
few months later my boiler was losing pressure and i called Trade prices direct The guy which apparently I have to not mention in my review made a lot of promises and told me that he would contact the installer which he did not do.. I ended up contacting IDEAL myself and to my horror i found that the boiler wasnt even registered for the warranty, lucky enough it was within the timescale needed and i got my warranty registered with them directly myself and got the issue sorted.
As for the servicing i have tried on numerous times to book this in with TPD as they were the ones supplying it. It is now a year old with the 1st service being due and everytime someone says they will call me back and get it booked noone does ever call you back. I have been able to contact with the said owner of trade prices direct and he booked it in for the 27th of November and noone showed so i went on the website and went on to their chat facility and spoke to Another one of the the useless team and he again booked my service for the 10th of december between 1 and 5pm again another day of work again another no show ..I will now do everything in my power weather that be through a solicitor or through trading standards to get them to honour our agreement of the 10 years free servicing as agreed in our contract ,,

Please save yourself the hassle and go to someone else..This firm is just full of false promises .

They use feefo for their feedback platform which must be filtered as i cant leave a review for them even tho i am a geniune customer ..
Update
having went through my bank I have eventually got my money refunded to me for the servicing .. this firm has also stopped using Feefo for their feedback and reviews .. I wonder why

December 11, 2020
Unprompted review
Trade Prices logo

Reply from Trade Prices

Hello Mr Magowam,

We apologise for the delayed response and are responding to the review you have left regarding the initial service you were provided by TPD?

On the 21 November 2019 the fitting team covering Northern Ireland at the time, replaced your existing Vokera boiler with a new Ideal Logic boiler, as agreed within your contract for a total price of £2,100.00 inc VAT. We also upgraded all your pipework etc. and the installation was completed to a very high standard.

We are trying to attach photos, so readers of this review can see the quality of workmanship along with the relevant benchmark commissioning certification that was completed at your property on the day of installation and left on site with you (we have scribbled out any personal details to comply with GDPR regulations). And you were happy with the whole process.

You then contacted us on 16 May 2020 @ 16:07 (6-months post installation) to advise the boiler was losing pressure. We responded to your enquiry @ 16:08 (we would consider a one-minute response time to be well above average).

FYI – all large and SME boiler installation companies within the industry use Gas Safe registered subcontractors and they have up to 30 days to register the boiler post installation.

We provided continuous SMS and telephone communication with you keeping you up to date, explaining that we no longer facilitate the installation of boilers and were struggling to get to you because of lockdown (screenshots of the communication can be provided).

FYI – When a new boiler is installed, sometimes you can lose pressure due to other issues developing in your central heating system and is NOT caused by the new boiler installation. This is a common problem within the industry, but we still offered to assist you with no call out charge).

Unfortunately, we were already in lockdown at that time and the fitting team we used to cover Northern Ireland to install your boiler chose not to visit any properties, as this was the first wave of the Virus and they did not want to put anyone at risk.

Because you are a valued customer as per any of our customers, we still put every effort into trying to locate a local Gas Safe engineer and arranged two visits that were unsuccessful as they let us down, thus letting you down. So, we sincerely apologise that we couldn’t get to you, but we did try considering the circumstances.

With regards to the servicing, we offered within the terms; we eventually located an available engineer to complete the servicing for you but by the time we were able to get this in place to our horror you had made a claim via PayPal therefore being refunded £500.00 which we never agreed to.

Since then, we have sent numerous emails and text messages and have had no response from you and are still going through the motions of retrieving our funds from you.

We are here to support our customers and will always strive to deliver a service that is second to none, as per the service we provided to you.

The only issue was that we couldn’t get to you to complete a service whilst we were in lockdown.

FYI - we are still very much using Feefo to post reviews? So please feel free to visit the following link to view the over 150 5-star reviews we have received -

https://www.feefo.com/en-GB/reviews/tradepricesdirect-com?displayFeedbackType=BOTH&timeFrame=YEAR

We wish you all the best.

Kind regards

Craig

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