Trade Prices 

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See what reviewers are saying

Rated 1 out of 5 stars

This company has now gone bust, but I would STRONGLY urge you to check any similar companies do not involve the director who ran this one. This business KNEW it was going into administration and... See more

Rated 5 out of 5 stars

Well where do I begin….. I normally never leave reviews but since I have been dealing with these guys I am amazed every time by their service and ability to make anything happen. I have bee... See more

Rated 5 out of 5 stars

We were given a lot of really helpful information by a really nice guy before we ordered. There was no pressure selling at all! The job was carried out very efficiently and professionally AND on time... See more

Rated 5 out of 5 stars

I just ordered a load of appliances with Craig over Black Friday weekend. Craig is a very easy to work with, very hands on, super quick to respond, doesn’t stop working till he sleeps (although his b... See more

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got my Kitchen delivered today

Second time I’ve ordered from trade prices direct this year and got my Kitchen delivered today. All in tact. Excellent customer service again. This is the Amazon for the things you need for your house! Extremely happy with Joe who I spoke to who kept me up to date at all times. Can’t fault this company and will be coming back for my hot tub soon!

September 23, 2022
Unprompted review
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Rated 5 out of 5 stars

Made an inquiry about availability of…

Made an inquiry about availability of neff appliances got a very quick reply from Craig White and he could not have been any more helpful price matched my items next day delivery cannot fault.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

After a confusion over my kitchen…

After a confusion over my kitchen supplier not being able provide a particular appliance, Craig searched and found just what I needed. All was good till the original company sent the appliance out of the blue. I had no option but to cancel with Trade Price. Within hours, my order had been cancelled and my money refunded. Craig was exceptionally helpful from the beginning to the end and I won’t hesitate to use them next time.

September 20, 2022
Unprompted review
Rated 5 out of 5 stars

Competitive pricing and exceptional customer service

I was pleased with the exceptional customer service I received and would recommend this company to others.
I purchased a bathroom cabinet which was competitively priced and would look at the site again in future for bathroom and kitchen items.
Despite the delivery being free, you can choose the date you wish.
All in all, a great experience.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

Great company!

I cannot fault this company. From dealing with Craig at the start right up until Niall coming to install everything was so straightforward.
Overall my experience has been hassle free and can’t thank Niall enough for fitting our new boiler so quickly and professionally. I would absolutely recommend and will be using these guys for more stuff going forward especially when you don’t have to pay through the roof prices for a job well done!
Thanks again! ⭐️

September 13, 2022
Unprompted review
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Reply from Trade Prices

Hey, thanks for the great review. It was a pleasure being able to deliver everything for you. Thanks to Niall and his team too, they are great installers and we are happy we could refer them to you. Please come back to us when you need the rest of the products for your home renovation and we will give you the best trade prices in the market. Thanks again and we hope you have a toasty night with your new Vaillant ECOFit Pure Combi Boiler.

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Rated 5 out of 5 stars

I first went to trade prices direct for…

I first went to trade prices direct for a kitchen I was doing on my house and when I spoke to them I was told they can supply me with other building supplies I needed for my refurb so I got a quote for my bathroom and boiler and they beat the other quotes I got by far and everything arrive d Friday. after checking everything this weekend it’s all here with the boiler I ordered as well.

I would highly recommend this company. Very professional and cheaper prices than online.

Thanks again trade prices direct

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient. Needed a fridge sent to a property urgently for tenants. Was there the next day by 1300.
Very impressed would recommend and definitely use again. Craig’s contact was great throughout and also very professional.

September 2, 2022
Unprompted review
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Reply from Trade Prices

Thanks Tom, it was a pleasure. We always strive to deliver excellent customer service.

Rated 5 out of 5 stars

A company I'd recommend

100 % all round experience. Communication on all aspects with Craig was great. Well recommend this company . Thanks Craig !!!!

August 26, 2022
Unprompted review
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Reply from Trade Prices

Thank you for the review!

We work extremely hard to deliver an exceptional service to our customers.

Every positive review is always highly appreciated and we are over the moon that we could deliver your Neff appliances the next day.

Thanks

TPD

Rated 5 out of 5 stars

As an installer I find Trade prices…

As an installer I find Trade prices direct efficent, timely and very friendly.

August 25, 2022
Unprompted review
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Reply from Trade Prices

Thanks for the review, Steve!

We have developed Trade Prices Direct to put installers back in front of the customer.

It's time to pull together and rebuild our precious trade industry from the rubble of the Covid-19 pandemic.

Keep installing them, and we'll keep delivering them - teamwork makes the dream work.

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Rated 5 out of 5 stars

these guys are really helpful when…

these guys are really helpful when discussing different options and no pressure to purchase, so glad when l finally ordered my new bathroom and had it fitted, I saved over £800, from quotes from other suppliers.....

August 24, 2022
Unprompted review
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Reply from Trade Prices

Thanks for leaving the positive review.

TPD is our testimony of sacrifice, hard work and determination by our dedicated team behind it.

The past three years have been extremely challenging for small businesses like us.

Every positive review is worth more than profit so we appreciate your feedback.

Rated 5 out of 5 stars

Trade Prices Direct have been…

Trade Prices Direct have been absolutely brilliant with their prices, I’ve saved hundreds of pounds on my appliances, and l received them in just a couple of days…the company was extremely helpful when we discussed which appliances were good value for money, definitely recommend them to family and friends…,Mrs Kesara Smith

August 20, 2022
Unprompted review
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Reply from Trade Prices

Thanks for the review, it is much appreciated.

Rated 5 out of 5 stars

My appliances was delivered Friday and…

My appliances was delivered Friday and one item was damage so they collect the damaged item today with replaced. Print service and very helpful when I need to replace damaged appliance. Would recommend them to friends and family. Very quick service

August 22, 2022
Unprompted review
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Reply from Trade Prices

Thanks for the review, it is much appreciated.

Rated 5 out of 5 stars

Recieved my Neff domino hobs today

Recieved my Neff domino hobs today, great communication and arrived as promised.Could not source them any where else with a short lead time (some were quoting next year). Would definitely recommend these guys.

August 16, 2022
Unprompted review
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Reply from Trade Prices

It's been a pleasure for TPD to recently play a big part in supplying your Neff appliances. Your extractor fan and wine cooler will be with you today.

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Rated 1 out of 5 stars

12 month wait for goods

We ordered £25,000 worth of items from TPD and after 12 months have only received £4,000 worth. They have blamed this on "global supply issues" but we have spoken to suppliers directly who have told us this is untrue. They have so far been unable to provide evidence that our outstanding goods have even been ordered. One of the Directors of the business has very recently resigned.
——
TPDs response to this review is completely untrue. We never “cancelled the order”, no order had ever been placed in the first place - They stole our money. It is also untrue that they have paid us the compensation agreed, which remains outstanding.

July 24, 2022
Unprompted review
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Reply from Trade Prices

Hello,

Firstly, we sincerely apologise that your order was not completely fulfilled.

You ordered £35,323.66 of home renovation products and paid TPD £10,323.66 via invoice where all materials paid for were supplied and delivered as promised.

TPD arranged a home improvement loan of £25,000.00 via our lending facility, for you to spread the cost of the remaining products and we supplied a further £4,000.00 of those products taken on finance with £21,000.00 outstanding to supply the kitchen, appliances and additional internal doors.

Taking the long delay into consideration, TPD consistently kept a good line of communication open with you via email, SMS and phone calls and also shared important and confidential information with you to provide transparency as to why the order was severely delayed.

When we were finally able to supply the kitchen, appliances and internal doors and finalise the delivery date, you cancelled the order, so the finance facility was cancelled and we have recently agreed to compensate you for the inconvenience by paying for the kitchen you had installed at your property as a good will gesture.

We sincerely apologise again for the long delay you had with your order, and will learn from this experience also.

Thanks again for your patience and we are pleased that we have been able to resolve things with you now.

_______

In response to this customer's reply -

The customer has received compensation in full and will not amend their false statement after numerous emails back and forth.

FYI, the customer never paid for the goods and used our finance facility to fund the rest of the project and the finance was cancelled after the delay with the order, thus they never paid us directly for the goods.

This is the true nature of people who will do anything to TRY and stop your progression.

Rated 5 out of 5 stars

Efficient, friendly, professional job

We were given a lot of really helpful information by a really nice guy before we ordered. There was no pressure selling at all! The job was carried out very efficiently and professionally AND on time by a couple of friendly guys who left our place spotless afterwards. The loft ceiling has been beautifully and accurately covered with the foam and they even made our slightly wonkey loft frame more secure. Very pleased and would highly recommend this company.

July 5, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, Craig spent over 90 mins on the phone with me going through all my requirements, pricing and delivery dates. Regular emails and text messages regarding the delivery of the first part of my order as well as a phone call. Recieved my delivery today as agreed and also had a follow up telephone call. Fantastic service and I’m sure the remaining parts of my order will have the same level of communication as this one.

July 5, 2022
Unprompted review
Rated 1 out of 5 stars

This company is untrustworthy

This company will take your money and then keep promising but missing deadlines. I ordered a coffee machine in November which was supposed to come early January but never arrived. The customer services number is just to a phone answering service who will only take a message. There seem to be two members only working for this company, who then phone back on mobile phone numbers or send a text. I think The company has not produced any accounts as it’s a micro company. Not sure if they are genuine. I’m amazed that credit card companies haven’t put a stop to them, as they must have lost a small fortune. At one point (late March) the website and phone number went down and I thought I’d been scammed. I managed to get a refund from the credit card company. Interestingly a few weeks later it’s up again. I paid thousands for kitchen items, which never arrived and they kept making excuses. I think they taken many orders and full payment. When I approached a local shop, I’ve been informed that they are unable to take orders at present and I wouldn’t be able to get my appliances for probably a year, due to supply chain problems. Luckily the credit card company gave me a refund.

May 18, 2022
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Reply from Trade Prices

TPD would like to inform our viewers to please ignore this review.

We have appealed its content to Trustpilot, but under the guidelines of Trustpilot's premium monthly billing cycle, they have replied, confirming the content is not harmful to our business.

The review states the Company is a scam, hasn't submitted any accounts, the call centre is just a phone answering service, only two people are working within the Company, and you cant purchase appliances from other retailers for a year.

Last time we checked, there was a count of 9 by close of play today, and FYI, our service is digital.

Being a digital eCommerce-focused store, we use modern-day technology to run the operations of the business, so there is minimal, if any, human error, hence the number of staff we have on board as per most eCommerce businesses.

With regards to our Company - FYI (IN CAPITALS)!

Trade Prices Direct Trademark No. UK00003275363 is a trading name of White Mansion LtdTrademark No. UK00003276907 is a Company registered in the United Kingdom. Registered Company No. 11990071. VAT No. GB 336 4322 16. Registered office: 43 Berkeley Square, Mayfair, London W1J 5AP.

White Mansion Ltd is authorised and regulated by the Financial Conduct Authority (FCA). FCA register No. 917875.

Trade Prices Direct acts as a credit broker and is not a lender. Any credit is subject to status, affordability and a credit check.

This customer placed an order in November 2021 for three appliances, but unfortunately, the order was not delivered due to the global crisis with electrical appliances.

Please review the link regarding the global appliance crisis below, which is still a result of the Covid-19 pandemic and our decision to vote YES to BREXIT.

https://globalnews.ca/news/8275466/home-appliance-shortage-global-supply-chain-crisis-consumers-relief/

Because of the delay with this customer's order, we activated a full refund from our APPROVED merchant terminal, which is very much active and consistently kept the customer up-to-date.

The majority of online retailers offering various appliances are currently scheduling delivery times for October / November 2022, but TPD have a large quantity of stock well ahead of those dates, so contact us for Trade Prices and an early delivery date.

Rated 5 out of 5 stars

They did a great job

They did an excellent job. I am very pleased with it. And I would recommend to my friends and family.

February 25, 2022
Unprompted review
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Reply from Trade Prices

Hi Trung, we are about to create a revolution in this industry! Please share TradePricesDirect.com with your friends and family on Facebook. We have developed this business for you (the consumer) and aim for complete customer satisfaction every-time.

Thanks for the great feedback.

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