VictoriaCars Reviews 

480
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers had a great experience with this company. Customers frequently mention that the pick-up and drop-off process using shuttle buses from the airport is fast and completely smooth. Travelers also appreciate finding clean vehicles along with very competitive and transparent pricing that avoids any hidden costs. However, some people mentioned experiencing frustrating delays when waiting to get their deposit refunds back. Some reviewers were not happy with extra charges applied for fuel or disputed damage claims found after returning the car. A few other people also felt that certain staff members at the desk could occasionally be unhelpful.

What people talk about most

Service

People report positive experiences with service, highlighting efficient operations and friendly staff.... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary significantly between customers. Many... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences regarding costs and fees. On one hand,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their rental vehicles. Many... See more

Refund

Customers consistently note ambiguous experiences with refund. While some reviewers report rapid fuel refunds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open... See more

Rated 4 out of 5 stars

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. Tha... See more

Rated 4 out of 5 stars

Smooth process for booking and when picking up and returning the vehicle. Only negative was the mileage on the car....86000km! There was nothing wrong with the car apart from lots of small dents which... See more

Rated 4 out of 5 stars

Good service, very transparent terms and conditions. Very good prices. A little difficult to find at the airport. It takes a bit longer because you have to go with their bus out to where it is loc... See more


Company details

  1. Car Rental Agency

Written by the company

Car hire company with offices at Alicante and Valencia airport and Calpe. Free car hire delivery to any hotel in Calpe. Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.


Contact info

3.9

Great

TrustScore 4 out of 5

480 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(480)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

The most reliable

The most reliable, efficient, friendly, price competitive car hire company ever. We have been using them for nearly 30 years and have nothing but great things to say about them. This goes for when things go very wrong too. Thanks particularly to Chris at Alicante airport and Adrian at head office. You look after us so well.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Car was spotlessly clean. Staff really helped as I had to get car at short notice as another company let me down. Italian lady on the service desk was very helpful and very nice to all the customers, even sharing her fruit.
I would use them again.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly Service

After having a bad experience in Italy when I returned a rental car, I was careful in selecting Victoria Cars- thankfully they didn't disappointment me. The car was delivered to my hotel and collected without any fuss. The car was a reasonable price and was clean. The service was friendly and efficient. I will definitely use Victoria Cars next time I am in the area.

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Simply the best

As a family we have used Victoria cars at least three times a year (minimum 6wks) for 5 years. ALWAYS excellent service, price and quality car. Always greeted by friendly driver at the airport and swiftly yet safely taken to collect the car. Staff at reception are (in our experience) always friendly, helpful and knowledgeable. We would not wish to go anywhere else for car hire. If we decide to buy it will be from Victoria cars & they would be our first choice to store the car between visits

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Easy reservation process

Easy reservation process. The car arrived exactly on time at our place. Very nice collaborators. The return was also very easy and efficiently handled, including the transfer to the airport.

June 4, 2026
Unprompted review
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Rated 1 out of 5 stars

They are scammers

They are scammers. On collecting the car you are notified you must fill up with fuel at 4 stations or there is 25 euro surcharge. Why fuel is fuel?
The I returned the car, this is where the con really gets going. The car was hardly used and parked at the villa most of the time until to return it to the airport.
On returning the car I gave the keys to the lady at the desk, she did not want to check the car and all was good.
So off I go into the shuttle to the airport and just as we get near which was 3 mins of a journey my phone goes. You have damaged the throttle? How it drove? We will be charging you 50 Euros. Then they send a photo with the car spotless clean parked up next to another car? The car had lots of dust on it. There was No car there when I parked it ,and they would not park the car there once checked in either. The photo showed a scuff on the back arch not a throttle problem. This photo was an old photo of old damage. A total con I just wished I had gone back to the airport to check but they know that you have to make your flight. The driver must be in on it. Never again will I use these. I hire cars quite frequently in Portugal and Spain and have never experienced this. Please avoid.

June 21, 2026
Unprompted review
Rated 4 out of 5 stars

Staff are very helpful

Staff are very helpful. Have used Victoria Cars a couple of times for rentals so far. No hidden fees. They were a recommendation by a friend who travels regularly to Spain, and I wouldn't use anyone else. We had a refund due and it was dealt with with no quibble or delay.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have tried a lot of Car Hire…

I have tried a lot of Car Hire companies from Alicante and Victoria Cars outshine the rest. Always consistent, honest and polite. The cars are well maintained and there are no hidden fees. One price, all included, no drama! I use Victoria Cars around 10 times a year, and always will.

July 4, 2026
Unprompted review
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Rated 4 out of 5 stars

One bad experience, usually great

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. That was very disappointing, not least because I know if I was late getting a car back to them I would be charged. It really put a downer on the end of the holiday but usually they're great hence 4 stars still

June 26, 2026
Unprompted review

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