VictoriaCars Reviews 

I don’t normally use off airport car hire, but the cost advantages should not be ignored. On arrival we had to wait 10 mins, and then my fellow travellers (with golf bags) could not get on the bus (full) so I went and picked up the vehicle. 10 mins to the depot, and 10 mins processing (better than the queues at airport counter) and I was driving back to pick up my companions. The proceed was quick and easy, staff quite polite and efficient, location easy to get to, all in all I can recommend

Always use Victoria Cars Valencia, open 24 hrs, great service and cars

I love VictoriaCars! They are good en Nice. The cars are good! Dumbs up!!!!

Great service

Excellent service again!

We have used Victoria Cars for many years.
They pick you up and drop you off .They are reliable.
Never had a problem,There cars are clean and modern.

we want to thank you for the perfect service.we had a great car and every thing was ok . the shuttle bus was already on the airport and the car was ready,so it didn"t cost extra time. much better then when you rent a car on the airport. no stress and friendly employees

Very happy with everything.
Picked up from alicante airport fairly quickly.
We had the surprise to take an absolutley brand new car which was great.
Top service/top cars/top staff.
Highly recommended

Very fast and transparent service. Honest price

Excellent service. There was no problem in renting a car in spite of being over 80. A minibus quickly took us to the car rental centre and returning the car was straightforward. The hire cost was very competitive.

Rented a car for 12 days in May 2026. At pick up charged 10 euros more than Discover Cars quoted the rental would be with no real explanation. WHen dropping off, told by assistant that a car check was not available as none of the staff were qualified to do the check. 48 hours later told that we were being charged 196 euros from deposit for a small scratch on rear door even though the photos showing the scratch were taken in a different loction and 28 hours after dropping the car off. My video taken at drop off showing no scratch was rejected and all correspondence then stopped. Looking at reviews, isn't the first time this kind of scam has been mentioned. I have excess insurance so won't be out of pocket, but feel that Victoria Cars are not transparent as they blanked me when asking for the full T&Cs regarding damage found after drop off. Use them with caution and photograoh everything.

Still waiting for my refund because the car was given was not safe. Was checked by a local garage, and told me I should not be driving it as it had been in an accident and dangerous. I have an email stating I will get a full refund and still not received. Do not use this company, they are rude and speak about you in Spanish…. Shocking people

Hired a car and unfortunately it had a fault, called and within an hour and a half they had sent a new car and collected the other one. They were brilliant and would definitely hire from them again. Thank you for being very professional.

Total crooks! Stay away at all costs! Hired a car for two weeks from them on 9th April. They did not like it that I had my own excess insurance and were very rude.I have been using various rental car companies for over 24 years many times per year. All other companies always block your credit card in case of any damage which is fine. This company actually take your excess amount plus the full fuel amount and deposit it in their bank account! Their cars are old and have done at least 60,000 kl. I took pictures of all the damage to the car before I left their premises. Two weeks later I returned the car exactly as it was and was due to pick up another car for two weeks as it worked out cheaper that way. However when they checked the car I asked them if they would confirm that the car and fuel were ok and they would refund my deposit. They said that all the paperwork would go and be sorted at their office! About one week later they emailed me and sent an old picture of previous damage to the car with doctored time and date on it! I did not have pictures of this as it had previously been fixed! They deducted about 100 euros from my deposit and then I had to wait weeks before they refunded the balance! When I returned the SECOND car, yes you guessed it! Only this time they took about 150 euros from my deposit! They are totally fraudulent and hope karma comes back and bites them on the ass! To steal money from a 70 year old or any age person for that matter is totally disgusting! All I can do to fight back is to warn you guys to stay well away from this company. Yours sincerely Richard Williams. 9th April _7th May.

Bank robbers. Stay away from this crowd of gangsters.
I hired a car for 12 days from Victoria cars in Alicante airport. NEVER AGAIN
When picking up the car i was bullied to try and make me take out premium insurance. I refused it so they took €900 from my credit card which was fine as I've rented from numerous car companies before so I know how it works. When I returned the car the guy in the office took the keys and never checked the car. I took photos of the car as per usual before leaving for the airport. Two weeks later I was refunded €730 no email no explanation as to why.
When i contacted them and queried it they sent a brief message saying that the car was damaged. Again I emailed looking for proof and a few days later I got a photo with a mark at the bottom of the front bumper. I sent a photo of the car when I left it back but their reply was again days later, the photo could have been taken anytime. I returned the photo with the date and time circled on the top of the photo as it was taken from my android phone.
Again just a reply saying not enough evidence
The worst experience ever with car hire.
Stay a thousand miles away from these Bank Robbers
John Markey

Avoid at all cost, make the return easy but then charge you after your departure (against your deposit). In my case for sand in the trunk, costing me 75 euros for cleaning…sand in Spain .. not a honest company.

We rented a car from Victoria Cars in Calpe for 2 days last week. We waited at the hotel for arrival at 10am then at 10.30am a car and driver arrived but it was for another client. The representative said they had no booking from us, despite me standing next to the Hotel reception when they booked the car for us, including giving my driving licence number etc. Eventually, at 11am another car arrived driven by a grumpy female who made no attempt to apologise for being late. She had the paperwork showing that I had made the booking, so they are clearly completely incompetent. I said should we check the car over and she said no need as she had already checked it and the paperwork showed no damage. When I checked the car it had a dirty great big scrape and dent on the rear bumper, so I took lots of photos as evidence and pointed it out to her. The fuel agreement was "full to full" and indeed the needle showed it was full. 5 km down the road and it had already lost a quarter of the tank, so must have just had enough fuel to register full. The car was a bit clunky and clearly pretty over-used. The google-mirroring for sat nav was pretty random and kept dropping out and not able to reset, so finding our way around was a bit more challenging than expected. We had finished with the car by 3pm on the second day so thought it would be helpful to drop it back to their depot rather than leave it at the hotel for them to collect. What a mistake that was. We were greeted with such animosity and disdain I couldn't believe. Again I suggested we check the car together and the bloke there said they don't do that, it has to go to the workshop for assessment. That is the first time I have ever heard that from a car rental company. I said I would take photos instead and they gave patronising chuckles. After I had taken photos the grumpy lady (from our first encounter) then went out to check the car, so clearly the previous assertation was a load of bull.... Finally I asked them to drop us back to the hotel, as that was part of their "marketing" message. The guy then started on some random paper shuffling and general time-wasting, just to teach us a lesson. Then he drove us to the wrong hotel, which we had to ask him to take us to the correct one. Just to ensure we were as uncomfortable as possible on the journey he kept the windows up and isolated the rear switches so that we couldn't open the windows for fresh air.
All in all, must be the worst car rental company we have ever come across.

The response from VC is exactly as I would expect from such an appalling company. You were a full 1 hour late, the tank appeared to be full but after 5 km the meter dropped down, so not exactly full. It definitely came back with more fuel than it was delivered with. You didn't collect the car, we dropped it off at your office and you were very unfriendly in your reception of us. You never pointed out that your insurance was total cover and when we returned the car we were told that until it is checked by your workshop you would not confirm its condition, which is why I took all the photos again. you might think I am bad customer, but that is very strange thing to put in writing and i suspect that other potential customers reviewing this will be concerned by your attitude. Most companies on receiving a bad review usually apologise rather than being rude again to the customer. Your whole attitude from start to finish and beyond really says a lot abut your customer service.

We got a stone chip on the windscreen on the way back to deliver the car. They said when we took it back they were sure it would be all right. But instead of getting a €40 bill for repair, we got a €400 bill for changing the whole windscreen! No explanation or communication.
Have to claim form insurance, which is not right. Will not use them again!

Victoria Cars, who we rented the car from, is the absolute worst car rental company I have ever used. Rude and unhelpful staff. It took over 15 days to get the deposit back and I was threatened with contacting the police. Do not rent a car from Victoria Cars even if they are the cheapest!

Terrible service from start to finish. Poor instructions of bus pick up and inspection. Charged for damage already present, worst car hire company I’ve had in Alicante