VictoriaCars Reviews 

484
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers had a great experience with this company. Travelers frequently mention that the office staff are exceptionally helpful and friendly, while airport shuttle services run very smoothly without long frustrating queues. People deeply appreciate the clean, well-maintained vehicles and completely transparent pricing models featuring absolute clarity with no hidden costs upon arrival. However, some customers also noted frustrating issues regarding delayed deposit refunds, communication gaps, and unexpected extra charges for fuel. A small group of reviewers experienced occasional difficulties with post-rental damage claims, discrepancies in billing, and lengthy waiting times to get their money returned successfully.

What people talk about most

Service

People report positive experiences with service, highlighting efficient operations and friendly staff.... See more

Staff

Users describe ambiguous interactions with staff, as experiences vary significantly between customers. Many... See more

Price

Consumers find price to be ambiguous, with highly mixed experiences regarding costs and fees. On one hand,... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their rental vehicles. Many... See more

Refund

Customers consistently note ambiguous experiences with refund. While some reviewers report rapid fuel refunds... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open... See more

Rated 4 out of 5 stars

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. Tha... See more

Rated 4 out of 5 stars

Smooth process for booking and when picking up and returning the vehicle. Only negative was the mileage on the car....86000km! There was nothing wrong with the car apart from lots of small dents which... See more

Rated 4 out of 5 stars

Good service, very transparent terms and conditions. Very good prices. A little difficult to find at the airport. It takes a bit longer because you have to go with their bus out to where it is loc... See more


Company details

  1. Car Rental Agency

Written by the company

Car hire company with offices at Alicante and Valencia airport and Calpe. Free car hire delivery to any hotel in Calpe. Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.


Contact info

3.9

Great

TrustScore 4 out of 5

484 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(484)

236 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff are always there to help the…

The staff are always there to help the pricing is competitive the cars are good they give you the price including the all inclusive insurance the additional payment I upfront is for the tank of petrol and if it is returned full you get your money never ever had a problem unlike some company’s

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

I've been using Victoria car hire for…

I've been using Victoria car hire for year!
I mean over 30 years!
They are always efficient and the cars are always prepared properly. Only thing I'd like is perhaps if the recognised people like myself who hire multiple times a year. Just going to book my 5th car this year!!!!!

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience!

Very good experience. A trustworthy company.
Customer service, cars, payment and warrantee refund are working very good.
Highly recommended!

June 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I’m a returning customer and have…

I’m a returning customer and have always been very satisfied. The prices include full insurance with no excess, which gives great peace of mind. They’re open 24/7, and the rates are very competitive. I highly recommend them!

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

Confusing and unfriendly

Booking the car was very confusing, because as my flight was due to arrive shortly after 11 pm, it wasn’t at all clear how to book a time and date after midnight without having to worry whether there would actually be a car available at such a late hour. When I went to collect the car, I was treated very rudely – unfortunately for them, I understand Spanish, so I could hear what the staff were saying about me amongst themselves which wasn't friendly at all to say the least. Victoria Car Rental - not a nice way to start your holiday!

May 29, 2026
Unprompted review
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Reply from VictoriaCars

Thank you for your comments.
Could you please contact us to our e-mail with your booking number and a short description of what you heard. for us in not acceptable any type of disrespect and take action immediatelly.
Also, please le tu us know how would you improve the booking enginge. you can book until the end of the day and if day change you start next day at 00:00 at this point. Any sugestion is wellcome.

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Rated 5 out of 5 stars

I have used Victoria Cars' service for…

I have used Victoria Cars' service for many years and have always found it reliable and hassle-free. I use it several times a year for trips to Spain and have never experienced any issues. I can wholeheartedly recommend Victoria Cars and will continue to use them exclusively.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent rental company

Before our trip, I spent a lot of time reading reviews about car rental companies in Alicante, and honestly I was a bit worried. I’m happy to say that our experience with Victoria Cars was excellent from start to finish.

Everything went exactly as promised. We even received a free upgrade to a larger vehicle than we had booked, which was a great surprise for our family trip.

The pick-up and return process was smooth, the staff were friendly and professional, and there were no unexpected charges. The fuel deposit was refunded to my card the very next day, exactly as promised.

Based on our experience, I would definitely rent from Victoria Cars again and would happily recommend them to anyone looking for a reliable car rental company in Alicante.

May 27, 2026
Unprompted review
Rated 1 out of 5 stars

Do not rent from this company

Do not rent from this company. The car was returned with no damage. We were charged €39 for some sand (very small amount) on the internal of the back seat. We never had any passengers in the back so maybe it was from a bag but it was minimal on the photo. No reply from the company when I tried to challenge it.

June 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Victoria are great.

Allways get what you pay for, no hidden costs or credit cards needed. Buy the super relax cover and everything is included, fill up the tank on return for a full refund.
Speedy shuttles and great cars.
Been my go to over 35 years!

May 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Used many times

The company is always good, cars are in great condition. paperwork and checkin/out are smooth and they have been helpful to me in the past with a difficult situation.
Petrol refund is rapid.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I don’t normally use off airport car…

I don’t normally use off airport car hire, but the cost advantages should not be ignored. On arrival we had to wait 10 mins, and then my fellow travellers (with golf bags) could not get on the bus (full) so I went and picked up the vehicle. 10 mins to the depot, and 10 mins processing (better than the queues at airport counter) and I was driving back to pick up my companions. The proceed was quick and easy, staff quite polite and efficient, location easy to get to, all in all I can recommend

June 4, 2026
Unprompted review

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