Vispa 

Vispa have been a godsend for us. Before they came along, our internet was pathetic and with BT considering any upgrade to fibre (we live in the countryside) was unviable, we were very short of options.

Vispa initially provided an internet connection through beaming the feed from our local pub. It was sometimes tetchy (connection problems were quickly resolved) but it was mainly reliable and was a vast improvement on the BT alternative (getting speeds of 20-30mbps). More recently they have been successful in securing Government funding to install fibre across the estate. They have guided us through the process and we now couldn’t be happier with our 100 mbps internet service.

Had a pretty decent experience with vispa so far. Overall network service has been good. Few days of on off Internet but very few and far between. Speeds have pretty much been as promised. Now been provided with fibre which if it wasn't for vispa we would not have got as unable to get through other ISP's, with current working situation will be a great support.Before vispa I was getting download speeds of 1 mbps now getting approx 100 mbps. Main thing for me has been the service from James, happy to provide support even out of hours when required.

I pay Vispa £37.50 for just internet service and wouldn't say it was any better than a BT standard line delivering 75Mbs. I have had issues concerning payment and internet connectivity on a regular basis and don't get a signal in my Kitchen as where I did with BT. The issues ive raised have either been my misunderstanding or there has been no fault found when tests have been carried out, my internet connection has on a monthly basis disconnected after a few minutes then after a phone call on a Monday morning works without interruption. I see by the other reviews issues have been answer reasonably but then again all the issues i have raised are of my own making.... apparently!! I have asked not to renew my contract :(

Absolutely shocking. My advice is stay away. I've had issue after issue and the customer service is just as bad. There only seems to be 1 person who you can get through to and her attitude is awful. I cannot wait to the contract ends and be able to get a decent service elsewhere.

Excellent customer service and reliable internet

Jade Myers of Vispa was 100% professional, and delivered as promised. My work requires huge connectivity and so far, it's been faultless. Initially, the system was delayed a bit but that was not Vispa's fault, and Jade kept me updated and delivered a great service. Thanks very much for this. Much appreciated.

Abdolute Rubbish, not recommending to anyone.
Placed an order, 3-4 days no contact, called in to check only to be told that I will be contacted once they heard from BT which does not make sense. You dont know whats happening with the order, you dont know when or if it will be installed, they are no interested in you as a customer, asked to cancel, response was "Ok, I cancel it for you" rather then explaning their process or expect go live time etc..they dont care having or losing a customer, you are just a number for them. I am disgusted.

Been with Vispa for many years, joined when they were still quite new. Used to be pretty good but now seem like an overpriced, understaffed outfit. They overcharged us for about 18 months and when i flagged it up they said they could only repay us about 6 months as they didnt have the historical phone call data. I said that was unacceptable so used an average and sent it to them. They argued and then finally agreed the figure but i had to contact the ombudsman before any refund was made. We finally left a few months ago and they tried to charge us for a period that they weren't our provider and sent payment chase emails to the VISPA email address that was closed! Even though BT no longer charge a fee to close down an internet system Vispa still enforce the £38 Cease fee! Total rubbish, dont waste your money. UPDATE - as for the gesture of goodwill, its a bit late ive already paid it!

We’ve been with Vispa for nearly 2 years and it’s changed our lives, particularly through lockdown.
Three of us have been able to work remotely from home - something that would have been impossible with the old landline speed of about 1mb..
The backup and commitment to provide an excellent service is second to none.
Right at the start they managed to bounce signals from various households to enable all the neighbours to get connected - we had been looking at a community broadband option that would have cost about £3,000 a household. Vispa set up was free because of the grant.
Thank you Jade and James fit your help and support throughout.

I've been with Vispa for roughly 2 weeks and so far the service has been very good and the Tech Support exceptional. I just reported a routing issue and the agent knew exactly what I was talking about and resolved the issue within a matter of minutes

They came on Thursday, as they said they would. No issue and 40 times faster than BT’s poor service. So far so good. It appears I was a too harsh initially on them and I would recommend their Internet service to anyone who lives rurally and can’t get a decent speed from other ISPs

Old update
James has just called me and explained the account has been set up, the problem with the phone is due to working from home, that’s understandable.
He will try to get it installed in the next week and I will update this review once installed.

Old review
Tried for a week to order their service, the online service gets to the payment page and says
Splynx Error: Login must be unique!
So I have tried to call them multiple times, and all I get is music played down the phone, no queue messages just music.
Frustrating and annoying.

Great service, great connection, great all round. A+

What a fantastic service. James and colleagues came along after years of trying to get a decent broadband service in a semi rural location but close to Manchester. After being told not possible by so many they sorted out a service and installed it within 2 weeks of the initial enquiry. And the installation itself was simple, clean and efficient. Could not recommend highly enough. Desperately needed the broadband in time for lock down.

We have been connected to Vispa's broadband for over a few weeks now. At first I was a little sceptical that wireless broadband would work and if it would be reliable. My experience so fair is that it does what it says on the tin. Very fast and very reliable. Amazing to think it all comes from a little aerial on my roof. Very impressed. Great small company, very friendly staff. Installation chap very helpful and even fixed my roof while he was up there!

Absolutely great service, we live in a rural area and had were getting less than 1mb, Openreach had been promising upgrades for literally years, Vispa came along and within days delivered a 100mb service at a great price, no issues at all and a seamless "no damage" install, highly recomended.

Great customer experience, service is superb. I would highly recommend!

Great, would recommend!

Really good service would recommend! Will 100% be using again

Great service. I recommend vispa to anyone looking to switch broadband.

Fastest broadband I’ve had and never any issues. Very satisfying customer service too with quick and easy setup. Great value for money.