Vispa 

Reliable and much faster speeds that I could previously get!

I cannot fault the service that has been provided by the team at Vispa. They have provided very effective help and assistance over the years which makes the difference in supporting small businesses. The technical support and advice given has been amazing. Thank you for keeping us connected!

Vispa to the rescue!

No other ISP could get me a decent connection, Vispa however installed a 60 meg service. I couldn't be more pleased. Installation took a couple of weeks but well worth the wait.

I ordered the line of sight broadband in September last year, but am still waiting for a survey to see if I can get the service. I have phoned numerous times but don’t seem to get any further forward. I really like the sound of the service available but can’t get any action.

We have been a customer for four years and always been happy with Vispa. Small friendly team which is a refreshing change from big companies. Would highly reccomend if you're looking for an ISP who goes the extra mile.

Signed up for Vispa, 3 weeks later no contact, after phoning was told that our area may not be covered, total waste of time.

Quick easy installation. Fantastic internet speed. Absolutely delighted.

My new broadband was installed just a day ago, on a Sunday morning.

Having lived with BT broadband below 1mbps for the past few years, to suddenly be getting over 60mbps in the space of a few hours was incredible.

Not only is the speed of the broadband great, but the wifi signal is far better than my previous Sky router.

The prices on the website are not what you're going to pay. These exclude line rental charges, which I believe is illegal now.
Also, new line installation fee (in case you had Virgin Media broadband before) is £99.

I would give 1 star but cancelling the order was very easy and problem-free, I didn't had to call anybody etc. so they have earned a bit recognition at least for that.

Edit:
I selected a Fibre internet and I don't want a phone.
Why would you need a phone line for Fibre? Doesn't make sense.

Been with Vispa since they started. Not cheap but have always been good - till now. their webmail server has been poorly for 7 days. You can see subjects but not read messages. I am travelling so am dependent on webmail. they STILL haven't solved the problem. The details I need to import messages into a gmail account I have are not online. Their chat is unanswered despite it saying they are online. I am serviously p1ssed off with Vispa - they are not cheap, their support is only Monto Fri 9-5. When I get home I think it's time to look for a more reliable (and possibly cheaper) ISP.

Been with vispa for 10 year's , nice team and always try to fix issue's , Kyle is always calm
Was having an issue with slow download vispa booked BT they cancelled twice due to weather
When they did attend fixed and now back to high speed download load , would have given vispa another star but they need to improve the weekend email cover , you always have to wait until Monday to get a reply
In this day and age we expect more , Still I like Vispa , Good guys

Excellent. I needed wireless broadband which Vispa installed efficient and hassle free. They couldn't have been any better

Switching to High Speed Broadband was eventually quite straight forward. Delays due to Open Reach. However I could have done with status updates without having to phone Customer Service and an idiot's guide to the VDSL router would have been helpful. The manual said that it was ADSL/VDSL compatible but didn't mention that it was preconfigured and wouldn't connect to existing ADSL line whilst I waited for Open Reach.

Normally a great service - miles better than anything BT or Sky can offer.

But the past few weeks have seen significant outages over and over again.

Unfortunately it's a small business so trying to get any response on when the solutions will come takes far too long...very frustrated....

Update as of end of December:

To be fair, service has got back to normal about a week after I wrote the review - they had a disaster for a month and then seem to have fixed it - long may that continue. Well done them.

This has got to be the best decision we have ever made with regards to home internet!
Our house is very far from the broadband exchange so used to barely get 1 Mps speed!! (Yes ONE !!)
So we qualified for the free installation discount from the government (thanks!)
With VISPA we now get an average of 25 - 30Mps !!!!! WHAT!!! Its like a dream! YES.... everyone with crap internet - GO and get VISPA !!!!

An excellent company, good broadband speed, any issues resolved without delay.
Far superior to BT.
I would recommend this company to anyone requiring a good broadband connection.

I have only positive things to say about this company. From first contact right up until install, I was always kept informed at each stage and the engineer arrived exactly when I was told to expect him.
The install took only about 20 mins and the gear used (antenna and router) are of the highest quality. Engineer was very friendly, tidy and explained everything thoroughly.
Now, having gone from practically dial up speed to rock solid 10Mbps/2Mbps it's life changing. I can watch netflix and surf at the same time!
Best of all, due to the government better broadband scheme, the install fee is covered too!

Check them out!

Wireless broadband installed by a friendly knowledgeable man, It was up and running in no time with speeds much better than Sky, BT, EE etc etc.

We are in a problematic area which is a dip of a valley but the great smaller company Vispa has saved the day!

Its a relief to finally have broadband of a normal expected speed.

I've been with Vispa since 7th June 2004 when broadband first came to my area. During this time there have been very few problems and the support has been totally excellent - especially so since Kyle O'Connor joined you.

All in all, I'm very satisfied with the service I've received over the years and look forward to this continuing indefinitely...

Many thanks,
John Horrill (Customer ID - 11772)

Our installation has been a long time coming but that not vispa fault delays mainly with BT. I had my instillation and was very impressed with Jaime - really nice guy, efficient and knowledgeable. With out Vipsa our whole estate would be stuck on 1 meg for a long time. Installation went smoothly happy to put things where we wanted and ensure that its was all clean and tidy. Great Service.