My husband and I are both 72 Today I got a new phone and went into vodaphone in pontefract They are so lovely and friendly and this lovely girl helped us transfer everything All the staff w... See more
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Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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See what reviewers are saying
I recently visited the Vodafone store in Pontefract to fix my wife’s phone, and we were blown away by the incredible customer service. Right from the moment we walked in, the team made us feel so we... See more
Company replied
Another good day at Vodafone Pontefract.This time it was Liam who helped with my dilemma. It really is nice when you go into a store and you are treated with such kindness and respect by people who ac... See more
Company replied
Just visited the Pontefract store this morning and as usual the staff team are extremly polite and helpful especially the manager Julie who is so perfectly helpful and nothing is ever too much trouble... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
161 reviews
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My husband and I are both 72
My husband and I are both 72
Today I got a new phone and went into vodaphone in pontefract
They are so lovely and friendly and this lovely girl helped us transfer everything
All the staff were just amazing , they all came to stroke our dogs
What a lovely experience it was , the shop was full of laughter
I would highly recommend this shop for phone queries
Thank you to everyone especially the young lady that helped us . These staff are a credit to vodaphone . In these day when everyone expects that us older people know what we are doing , sometimes we need a little help
Great shop and people
September 26, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing Jacob
I visited the pontefract store and was helped by Jacob with two new sim plans. He was was absolutely marvelous. Wonderful customer service and very happy with my new deal!
September 2, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Christine,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone had potential been hacked
Phone had potential been hacked
Went to pontefract shop
Gentleman called Liam sorted me in 5 minutes
Absolutely made my day
Thanks
Tom
September 2, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Tom,
Thanks for the lovely review and fantastic support for Liam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I recently visited the Vodafone store…
I recently visited the Vodafone store in Pontefract to fix my wife’s phone, and we were blown away by the incredible customer service. Right from the moment we walked in, the team made us feel so welcome and well looked after.
Not only did they sort out the phone issue smoothly, but they also helped us find a fantastic broadband package that fits our needs perfectly. A special mention to Jacob (our sales assistant) and the store manager for being so helpful, polite, and professional throughout.
Easily one of the best customer service experiences we’ve had. Highly recommend this store to anyone in Pontefract!
September 2, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Prakash,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Julie and Danielle were very helpful
Julie and Danielle were very helpful, brilliant team in pontefract thankyou
September 2, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Kevin,
Thanks for the lovely review and the fantastic support you’ve shown for Julie and Danielle.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Massive thank you to Julie
Massive thank you to Julie today for sorting my phone contract out. Changing my name over and being really helpful and understanding. Highly recommend her.
September 1, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Suzanne,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Julie wasa lovely lady who sorted me…
Julie wasca lovely lady who sorted me out with everthing i needed lovely shop no hassel at delt with promptly
September 1, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Julie the store manager was…absolutely exceptional
Julie the store manager was exceptional, her customer service was outstanding. Very helpful and saved me a fortune
August 15, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Leanne,
Thanks for the lovely review and fantastic support for Julie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and very friendly Julie…
Great service and very friendly Julie was very welcoming and saved us some money with discounts
August 15, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Bob,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great and informative service from…
Great and informative service from Julie in store - no need to wait and she was super friendly and helpful!
August 10, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
100% amazing staff and service I had…
100% amazing staff and service I had when upgrading my phone definitely keep using your services
August 8, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
"Hey Emma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Julie was an amazing help with my mums…
Julie was an amazing help with my mums phone upgrade, she really couldnt have been any more helpful! Thank you so much Julie!!
August 8, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Amelia,
Thanks for the lovely review and fantastic support for Julie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very welcoming and helpful
Very welcoming and helpful. Answered all my questions.
Excellent service.
August 5, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Valerie,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Colleauge was very helpfull nothing was…
Colleauge was very helpfull nothing was too much trouble
July 25, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Julie,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the store manager
Great service from the store manager, thank you
July 15, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Paul,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service
Fabulous service. So helpful and informative. One happy daughter.
July 11, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Debra,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from the store manager
Great service from the store manager! We were served very quickly and effivient! Thank you julie x
July 7, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Geoffrey,
Thanks for the lovely review and fantastic support for Julie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a great experience at Vodafone in…
I had a great experience at Vodafone in Pontefract thanks to Jacob. He spent a lot of time helping me with my SIM card and made sure everything was set up properly. He was patient, knowledgeable, and genuinely wanted to help. Nothing felt rushed, and he made the whole process easy and stress-free.
Excellent customer service, thank you, Jacob! You’re a real credit to the Vodafone team.
July 5, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Tati,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Staff very helpful in finding us the…
Staff very helpful in finding us the best deal! Great experience quick and easy, will recommend to family and friends!
June 16, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
"Hey Leah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Went in to upgrade my phone
Went in to upgrade my phone, the lady saved me money on my broadband and phone. Happy with the service, also got a new tablet. Highly recommend.
June 15, 2026
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Philip,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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