I recently visited the Vodafone store in Pontefract to fix my wife’s phone, and we were blown away by the incredible customer service. Right from the moment we walked in, the team made us feel so we... See more
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Location
Switch location9 Market Place, WF8 1AG Pontefract, GB
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See what reviewers are saying
Massive thank you to Julie today for sorting my phone contract out. Changing my name over and being really helpful and understanding. Highly recommend her.
Company replied
Phone had potential been hacked Went to pontefract shop Gentleman called Liam sorted me in 5 minutes Absolutely made my day Thanks Tom
Company replied
I visited the pontefract store and was helped by Jacob with two new sim plans. He was was absolutely marvelous. Wonderful customer service and very happy with my new deal!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Pontefract
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
9 Market Place, WF8 1AG, Pontefract, United Kingdom
4.9
Excellent
158 reviews
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Upgraded my sim today to a fantastic…
Upgraded my sim today to a fantastic deal and Sophie was amazing
November 28, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Joanne,
Thanks for the lovely review and fantastic support for Sophie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing friendly service from Tara in…
Amazing friendly service from Tara in store, definitely an asset to the store,will definitely be back in the future thank tara
November 11, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi. Thanks for the lovely review and fantastic support. We're happy to hear about the amazing and friendly service you received. We appreciate your feedback and hope to see you again. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Fabulous service from Liam and tara
November 8, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi. We are happy to receive your positive feedback regarding the service you received. Thank you for sharing your experience with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from a friendly Advisor…
Great service from a friendly Advisor named Tara.
November 8, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi. We are happy to hear that you had a positive experience and that our advisor was helpful. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone purchase
Julie was absolutely amazing on both visits, got me out of a problem when my current phone would not charge, explained all the options clearly and let me make the decision. The phone chosen had poor battery performance, so I needed to go back with 9 days, I explained the issue, phone was refunded no hassle. I then went through the options again with Julie to pick the current phone. Service was fast efficient, polite, with all staff members engage and helping customers
November 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Julie at the pontefract store is…
Julie at the pontefract store is absolutely amazing very helpful & polite ,she went way & above to help us & helped us save money .keep up the good work Julie you are a asset to the company you work for xx
October 18, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very friendly quick and efficient…
Very friendly quick and efficient service, many thanks.
October 17, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lesley was brilliant today
Lesley was brilliant today, everything i asked her to look at she gave 100%.
She took her time to ensure that everything was transferred and working on my new phone.
100% top level employee, I'll be there for my next upgrade
October 16, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hi Stanley. Thank you for your review for Lesley. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Jacob was fantastic
Jacob was fantastic, made the whole experience of changing my device a pleasure. Asset to the company
October 4, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Luke,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fabulous service from Jacob
Used the store in Pontefract, West Yorkshire, where it was a pleasure to have been assisted by Jacob. He was very kind and friendly throughout the entire process. His knowledge of the products was impressive, making it easy to understand the options. Jacob helped me find a phone and plan that perfectly suited my needs. Overall, it was a great experience
September 17, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Linda,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Such a great service
Such a great service. Ended up getting everything I needed
September 5, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Great experience
Jacob made the whole experience of upgrading effortless.
He was patient and understanding of my needs and took time to explain about the phone and device plans
Nothing was too much trouble and he did it in a very friendly, very pleasant and very polite manner.
Jacob is a credit to the Pontefract store and also to Vodafone themselves.
September 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We appreciate you taking the time to share your feedback. We're happy to hear that your upgrade experience was effortless and that you felt well-supported. It's great to know that our agent Jacob was so helpful.
Vodafone Social Media Team
Great customer service very happy
Great customer service very happy
September 2, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We appreciate your feedback and we're so happy to hear that you were pleased with the customer service that you received.
Vodafone Social Media Team
Reply from Vodafone UK - Pontefract
We're happy that your experience was so positive and appreciate you sharing your fantastic feedback with us.
Vodafone Social Media Team
I had a very good experience at the…
I had a very good experience at the pontefract branch with Sophie today. She was very friendly and and patient with us , Sophie is a star
August 23, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Darcy is a credit to this store!
My assistant Darcy was very helpful and knowledgeable. She talked me through my options and gave me advice about what would work best for me. She was patient and good humoured which made me feel at ease. An asset to the Pontefract branch. A huge thanks from me.
August 5, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Lindsey,
Thanks for the lovely review and fantastic support for Darcy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marc from the Vodafone store in…
Marc from the Vodafone store in pontefract was really helpful getting me and my wife a new phone and even getting them set up so we didn't have to do anything, very happy.
August 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Graham,
Thanks for the lovely review and fantastic support for Marc.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Julia looked after us impeccably
Julia looked after us impeccably, outstanding service. She went further to get us the best deals and advice! Would highly recommend!
August 1, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Heather,
Thanks for the lovely review and fantastic support for Julia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Julia at the Pontefract branch was very…
Julia at the Pontefract branch was very helpful and accommodating. She helped get me a very good deal which suits my requirements.
July 29, 2025
Unprompted review
Reply from Vodafone UK - Pontefract
Hey Mark,
Thanks for the lovely review and fantastic support for Julia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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